Senior Data Center Engineer Jobs in Nebraska (NOW HIRING)

Job#: 3046384
Job Description:
Cisco Voice and Contact Center Engineer (CUCM / UCCE)
Location: Canada (candidate must reside in Canada due to data residency requirements). Toronto or Mississauga area strongly preferred for occasional data center access.
Work Model: Hybrid, approximately 3 days per week onsite / 24 hours per week
Engagement Type: Contract with potential to extend. 90 day initial contract with the potential to expand into a 6-month contract or permanent role for strong performers, including future CX1 engineering work.
Role Overview
We are seeking a hands on Cisco Voice and Contact Center Engineer to support and maintain a legacy Cisco unified communications and contact center environment. This role is heavily focused on day to day operational support and ticket handling to keep the current environment stable during a transition to the CX1 platform, which is targeted for completion by year end. This is a support and maintenance role rather than a net new implementation role.
Key Responsibilities

• Provide day to day support and maintenance for a legacy Cisco environment, including CUCM (Cisco Unified Communications Manager) and UCCE (Unified Contact Center Enterprise)
• Handle and resolve support tickets to maintain environment stability and uptime
• Support related contact center and telephony tools within the ecosystem
• Troubleshoot voice, contact center, and dialer issues in a production environment
• Partner with internal teams to maintain continuity during the transition to the CX1 platform
• Occasionally support data center needs onsite as required

Required Skills and Experience

• Proven hands on experience with CUCM (Cisco Unified Communications Manager)
• Proven hands on experience with UCCE (Unified Contact Center Enterprise)
• Strong background in day to day support, ticket handling, and production environment maintenance
• Experience working in a legacy Cisco voice and contact center environment

Preferred / Nice to Have Experience

• Experience with a ticketing system (CAP or similar)
• Verint (workforce management solution)
• eFax / Right Fax (fax solution)
• Alvaria or Noble dialer systems (campaign management)
• Exposure to or interest in the CX1 platform, with potential to grow into CX1 engineering work

Additional Requirements

• Must reside in Canada due to data residency requirements
• Ability to work a hybrid schedule near Toronto or Mississauga
• Security screening required (level and timeline to be confirmed)

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