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Senior Cs Core Engineer Jobs in Minnesota (NOW HIRING)

Sr CS Program Manager

Minneapolis, MN · On-site

$124K - $199K/yr

... core processes. The ideal candidate excels at Operating in the details helping Chewy shape the ... Collaborate with engineering and operations teams to identify process bottlenecks and implement ...

Sr CS Program Manager

Minneapolis, MN · On-site

$124K - $199K/yr

... core processes. The ideal candidate excels at Operating in the details helping Chewy shape the ... Collaborate with engineering and operations teams to identify process bottlenecks and implement ...

... core business areas (e.g., permitting, water resources, ecological services, and engineering) to ... Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and ...

... core business areas (e.g., permitting, water resources, ecological services, and engineering) to ... Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and ...

... core business areas (e.g., permitting, water resources, ecological services, and engineering) to ... Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and ...

Senior Software Engineer

Eden Prairie, MN · On-site

$124K - $164K/yr

As a Senior Software Engineer, you will play a key role in designing, developing, and supporting ... Bachelor's degree in CS or IT or Software Engineering, or a related field * 7+ years of overall ...

Senior Software Engineer

Eden Prairie, MN · On-site +1

$124K - $164K/yr

As a Senior Software Engineer, you will play a key role in designing, developing, and supporting ... Bachelor's degree in CS or IT or Software Engineering, or a related field * 7 years of overall ...

Senior Software Engineer

Eden Prairie, MN · On-site +1

$124K - $164K/yr

As a Senior Software Engineer, you will play a key role in designing, developing, and supporting ... Bachelor's degree in CS or IT or Software Engineering, or a related field * 7+ years of overall ...

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Senior Cs Core Engineer information

What is a senior CS core engineer?

Senior CS Core Engineers are experienced professionals responsible for designing, implementing, and maintaining the core network systems that handle circuit-switched (CS) telecommunications services, such as voice calls and SMS. They work with technologies like MSC, HLR, and STP to ensure the reliability, security, and high performance of mobile and fixed-line networks. Their role often includes troubleshooting complex issues, optimizing network configurations, and leading projects to upgrade or expand core network capabilities.

How does a senior CS core engineer typically collaborate with other teams within a telecom organization?

As a Senior CS Core Engineer, you will regularly collaborate with cross-functional teams such as network operations, planning, and optimization units to ensure seamless integration and performance of core network elements. Your expertise is vital during network upgrades, troubleshooting sessions, and in implementing new voice or signaling services. Effective communication and documentation are essential, as you may also provide technical guidance to junior engineers and liaise with vendors or third-party service providers to resolve complex issues. This collaborative environment helps maintain high network reliability and supports continuous service improvements.

What are the key skills and qualifications needed to thrive as a senior CS core engineer, and why are they important?

To thrive as a Senior CS Core Engineer, you need in-depth knowledge of telecom core network architecture, protocols (such as SS7, SIP, Diameter), and a degree in telecommunications or a related field. Familiarity with core network equipment (like Ericsson, Nokia, or Huawei), network management systems, and relevant certifications (e.g., CCNP, vendor-specific) is typically required. Strong troubleshooting, analytical thinking, and effective communication are crucial soft skills for addressing complex network issues and collaborating with cross-functional teams. These skills ensure reliable network operations, quick resolution of critical incidents, and efficient integration of new technologies within the core telecom infrastructure.

What is the difference between Senior Cs Core Engineer vs Network Engineer?

AspectSenior Cs Core EngineerNetwork Engineer
CredentialsBachelor's in CS or related, certifications like CCNA, CCNPBachelor's in CS, EE, or related, certifications like CCNA, CCNP
Work EnvironmentTelecommunications, data centers, network infrastructureCorporate offices, data centers, service providers
Industry UsageTelecom, internet service providers, large tech firmsTelecom, enterprise networks, ISPs
Primary FocusDesign, deployment, and maintenance of core network infrastructureDesign, implementation, and troubleshooting of network systems

While both roles involve network infrastructure, Senior Cs Core Engineers focus on core network components like switches and routers within telecom and data centers, whereas Network Engineers handle broader network setup, configuration, and troubleshooting across various environments.

Sr CS Program Manager

Minneapolis, MN • On-site

Chewy
Retail • 10K+ employees

$124K - $199K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz


Job description

Job Description:
The Senior Program Manager, CC (Customer Care) Programs is responsible for leading high-impact initiatives that enhance the internal and external customer and team member experience while enabling seamless operational execution. This role drives the strategic pipeline of initiatives across business areas and serves as a single-threaded leader, ensuring coordination, visibility, and progress within the program you own. You will collaborate closely with senior leaders both within and beyond Customer Care and cross-functional partners to deliver scalable solutions, optimize internal workflows, and improve the effectiveness of core processes.
The ideal candidate excels at Operating in the details helping Chewy shape the future by demonstrating exceptional analytical skills to drive decisions, prioritizing initiatives, and translate insights into action. Strong written and verbal communication skills are essential, as this role interfaces directly with executive leadership and owns initiative prioritization. A successful Senior Program Manager is passionate about simplifying complexity, elevating team member experience, and delivering results through cross-functional influence and rigorous execution. The role provides broad exposure to Chewy's strategy and operations, offering an opportunity to shape the future and scale internal excellence across the organization.
What you'll do
  • Partner directly with senior leadership to influence, prioritize, and deliver initiatives.
  • Program manage cross-functional initiatives, ensuring alignment, ownership, and timely delivery.
  • Lead recurring business reviews to showcase progress, surface risks, and share insights using data to represent your performance.
  • Establish KPIs and operational targets, building roadmaps that provide accountability and clearly measure success.
  • Leverage subject matter expertise and operational insights to influence decision-making, enhance collaboration, and align to shared goals.
  • Establish credibility as a trusted partner by providing valuable insights and data-driven recommendations that support continuous improvement.
  • Collaborate with engineering and operations teams to identify process bottlenecks and implement data-informed solutions that drive efficiency.
  • Champion a Lean mindset, mentoring others and modeling a culture of continuous improvement.
  • Partner with technical teams to ensure Customer Care readiness for Product Launches
  • Design and implement inspection mechanisms, automation, and reporting tools that support long-term scalability and self-service capabilities.
  • Build and maintain mechanisms for ongoing inspection and health of the processes within your program.
  • Think creatively and strategically to develop scalable solutions that align with Chewy's growth, while maintaining a strong focus on internal customer experience, and cost-effectiveness.

What you'll need
  • Bachelor's degree or equivalent experience.
  • Experience managing technical or data-driven projects involving cross-functional coordination.
  • Proven track record of delivering large-scale initiatives within tight timelines and shifting priorities.
  • Exceptional written and verbal communication skills, with the ability to synthesize data into actionable insights and executive-ready narratives.
  • Strong analytical and problem-solving capabilities, including statistical analysis and root cause identification.
  • Excellent program and project management skills, with a focus on clarity, ownership, and follow-through.
  • Demonstrated ability to drive change through influence, build consensus across stakeholders, and deliver results.
  • Confidence in communicating at all levels of the organization, from engineers to senior executives.
  • Ability to manage ambiguity, balance competing priorities, and thrive in a fast-paced environment

Preferred Qualifications
  • Experience in Customer Experience (CX), Customer Care, Product Management, Operations Strategy, Consulting, or Business Transformation.
  • Experience working with customer journey analytics, Voice of Customer programs, or defect elimination initiatives.
  • Experience partnering with Product, Engineering, and Analytics teams.
  • Familiarity with experimentation, benefit realization, operational metrics, and business impact measurement.
  • Experience leading strategic initiatives that span multiple teams, organizations, or business functions.
  • Proficiency with SQL, Snowflake, and other analytical tools, with the ability to independently analyze large datasets and develop data-driven recommendations.

The base salary range for this role is $124,500 - $199,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011