Senior Control Room Operator Jobs in Gilbert, AZ

As Access Control Officer, you will be a critical member of our on-the-ground team, ensuring smooth operations and workflows on customer construction sites.

Working closely with senior leadership, you will be responsible for worker registration and badging; ensuring the credentials of all workers entering the site; management of parking, visitors, and deliveries; and documentation and other support related to those areas, tech troubleshooting, and other responsibilities as needed.

Overall, the role demands constant professionalism, detail orientation, a proactive approach, and a willingness to jump in to regularly go beyond your responsibilities to ensure the best-possible customer experience, with focus on maximizing the safety, security, and overall success of their construction sites.

Field-based roles operate on a shift-based schedule. Shift times may fluctuate or change based on customer needs, job site requirements, and project schedules. Flexibility in work hours is required. This Job Site requires a valid and active Guard Card for the State you are applying to.

Key Responsibilities

This position works directly with senior leadership and across the entire organization. This position requires in-person work at one or more Sitemetric jobsites in the local area. Travel throughout the United States may be required.

Core responsibilities include:

1. Worker Registration & Badging: Proactively monitor and manage access control compliance for everyone who enters and leaves the site. Work closely with the customer and Sitemetric team to understand and uphold site security requirements.

1. Badging Compliance: Ensure that all personnel entering the site have their badges and are properly scanned in to verify their identity and maintain accurate worker headcount records for customers.

1. Parking Management: Provide parking passes to appropriate personnel and monitor parking pass compliance across designated parking areas.

1. Visitor & Delivery Management: Document all visitors entering and leaving the site and receive all deliveries, creating written documentation of the same for the customer.

1. Customer & Worker Support: Provide support in all areas of access control including worker registration and badging, tech troubleshooting, visitor and delivery logs, and parking management.

1. Ad hoc responsibilities: Assist with ad-hoc access control responsibilities to support our customers for one-time and ongoing access control needs.

Qualifications

• Ability to obtain required licensing
• Ability to pass drug screen, background check
• 2+ years of high-intensity customer service experience requiring maintenance of professionalism while dealing with ongoing pressure and complexity starting early in the day and often extending into later hours—such as in healthcare, hospitality, fast-food/quick-serve, military, and other fields
• Ability to quickly establish and maintain effective working relationships with internal and external customers and colleagues
• Detail orientation and ability to prioritize tasks and responsibilities in dynamic work environment
• Tech forward
• Ability to follow detailed instructions (SOP’s) in English
• Proficient communication in spoken and written English.
• Adaptable, flexible, and able to solve complex challenges within and outside assigned responsibilities
• Proactive approach to taking on more responsibility to serve the customer and Sitemetric team members

About Sitemetric

At Sitemetric, we turn technology into services that transform how the world is built.

This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more.

We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.

We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.

Perks & Benefits

As part of the Sitemetric team, you'll receive: 

• Competitive hourly pay based on experience and qualifications 
• Weekly payroll 
• Health, dental and vision insurance for full time employees 
• 401(k) eligibility 
• Accrued paid sick leave for all employees, even part time employees 
• Paid vacation, accruing at 40 hours per year, for full time employees 
• Opportunities for career growth and professional development 
• Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of three (3) consecutive calendar months of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes. 
• Supportive team culture that values clarity, reliability, and high performance 
• Access to the right tools, technology, and support to do your best work 

Additional Information 

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position starts at $18.00 per hour. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience.  

How to Apply 

Interested individuals should apply on Sitemetric.com/careers. Sitemetric accepts applications on an ongoing basis.

Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

Arizona