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Senior Client Services Associate Jobs in Rochester, NY

Semantix

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all ...

Lumina Agency INC

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

Client Service Associate Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel ...

Arthur J. Gallagher & Co.

Client Service Associate

Batavia, NY · On-site

$13.75 - $19/hr

Gallagher Client Service Associate At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... Hourly $14-$15 based on experience National Veterinary Associates is a leading global pet care ...

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Senior Client Services Associate information

See Rochester, NY salary details

$28.6K

$73.2K

$131.2K

How much do senior client services associate jobs pay per year?

As of Aug 26, 2026, the average yearly pay for senior client services associate in Rochester, NY is $73,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $93,700.00 per year, depending on experience, location, and employer.

What is the difference between Senior Client Services Associate vs Client Services Associate?

AspectSenior Client Services AssociateClient Services Associate
Required CredentialsBachelor's degree, experience in client management, industry certificationsBachelor's degree, entry-level experience
Work EnvironmentCollaborative, client-facing, team-orientedSupportive, client interaction, entry-level support
Employer & Industry UsageFinancial services, consulting, tech firmsFinancial services, banking, insurance
Common Search & ComparisonHigher responsibility, client relationship managementEntry-level, support role

The main difference between a Senior Client Services Associate and a Client Services Associate lies in experience, responsibilities, and qualifications. The senior role involves more client relationship management, industry certifications, and leadership in client interactions, whereas the associate position is more support-focused and entry-level. Both roles are common in financial services and consulting industries, but the senior position requires more expertise and experience.

What does a senior client services associate do?

A senior client services associate manages client accounts, addresses client inquiries, and ensures customer satisfaction. They often coordinate with internal teams, utilize customer relationship management (CRM) tools, and may mentor junior staff to deliver consistent service quality.

Client Services Associate

Rochester, NY • On-site

Semantix
See more jobs at Semantixexternal

Full-time

Re-posted 25 days ago

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

We're looking for aClient Services Associateto join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

  • Respond to client requests for new project initiatives through our centralized technology

  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

  • Where applicable, initiate some project specifics to set the production team/individual project up for success

  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

  • Serve as the central point of contact for and liaison between external client contact and internal production staff

  • Set and fulfill client expectations

  • Comply with all ISO regulations, processes and procedures

  • Potentially troubleshoot problem projects

  • Understand and abide by individual project instructions and effectively communicate to the production team

  • Investigate client complaints where applicable

  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

  • Equal opportunities within an environment that celebrates diversity.

  • Possibility to collaborate with the managers and colleagues from different, international locations.

  • Friendly working environment.

  • Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

  • Minimum Bachelor's degree or its equivalent

  • Experience in customer service

  • Experience building relationships with clients and co-workers

Desired Skills and Experience:

  • Knowledge of a second language

  • Experience coordinating projects and assignment of resources

Apply