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Senior Call Center Manager Jobs in Santa Rosa Beach, FL

Walmart

Vision Center Manager L1

Fort Walton Beach, FL · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Walmart

Vision Center Manager L1

Fort Walton Beach, FL · On-site

$33.50 - $43.50/hr

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

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All JobsCall Center JobsSenior Call Center Manager JobsSenior Call Center Manager Jobs in Santa Rosa Beach, FL

Senior Call Center Manager information

See Santa Rosa Beach, FL salary details

$25.8K

$87.9K

$165.3K

How much do senior call center manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for senior call center manager in Santa Rosa Beach, FL is $87,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a senior call center manager?

A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a senior call center manager?

To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.

What are the typical challenges a senior call center manager might face?

Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.

What cities near Santa Rosa Beach, FL are hiring for Senior Call Center Manager jobs?

Cities near Santa Rosa Beach, FL with the most Senior Call Center Manager job openings:

Senior Call Center Manager jobs near you
Infographic showing various Senior Call Center Manager job openings in Santa Rosa Beach, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,927 per year, or $42.3 per hour.

Outbound Call Center Representative

Advantage HVAC, Plumbing, and Electrical

Fort Walton Beach, FL • On-site

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

Benefits:

401(k) matching

Bonus based on performance

Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

Hourly pay at minimum wage

Uncapped commission based on booked appointments and performance

Paid Time Off (PTO)

Career advancement opportunities

Stable schedule in a growing home services company

Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.

This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.

This is a performance-based role with commission upside. Base pay is hourly at minimum wage.

Responsibilities

Make outbound sales calls to existing customers, unsold estimates, and marketing lists

Handle inbound calls as needed

Follow call scripts and booking processes

Identify customer needs and convert calls into booked appointments

Upsell services and maintenance plans when appropriate

Accurately document all calls and outcomes in ServiceTitan CRM

Meet or exceed daily call and booking goals

Participate in training and performance coaching

Required Qualifications

High school diploma or GED

Experience in outbound call center, inside sales, or appointment setting

Familiarity with CRM software (ServiceTitan strongly preferred)

Strong phone communication and active listening skills

Confident using computers and multiple systems simultaneously

Ability to work in a fast-paced, metric-driven environment

Preferred Experience

HVAC, plumbing, or home services call center experience

ServiceTitan booking and dispatch workflows

Commission-based or performance-pay sales roles

Work Environment

Call center / inside sales environment

Script-driven, KPI-focused role

High accountability, low micromanagement

Why This Role Works

Clear expectations

Measurable performance

Commission-driven earnings

Pathway into senior sales, dispatch, or operations roles

Apply