Milwaukee, WI · On-site
$45K - $75K/yr
Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...
Milwaukee, WI · On-site
$45K - $75K/yr
Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...
Madison, WI · On-site
$50K - $75K/yr
You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...
Quick apply
Madison, WI · On-site
$50K - $75K/yr
You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...
Madison, WI · On-site
$30K - $100K/yr
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...
Madison, WI · On-site
$30K - $100K/yr
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...
Madison, WI · On-site
$30K - $100K/yr
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...
Quick apply
Madison, WI · On-site
$30K - $100K/yr
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...
As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...
Quick apply
As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Oshkosh, WI · On-site
$15 - $16/hr
MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Milwaukee, WI · On-site
$15.75 - $19.75/hr
Maintain accurate records in the CRM system * Communicate effectively with sales representatives ... Previous call center, customer service, or scheduling experience preferred * Strong communication ...
Milwaukee, WI · On-site
$15.75 - $19.75/hr
Maintain accurate records in the CRM system * Communicate effectively with sales representatives ... Previous call center, customer service, or scheduling experience preferred * Strong communication ...
Milwaukee, WI · On-site
$36K - $40K/yr
Call Center Representative The Call Center Representative serves as a key point of contact for ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
Milwaukee, WI · On-site
$36K - $40K/yr
Call Center Representative The Call Center Representative serves as a key point of contact for ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
Madison, WI · On-site
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...
Madison, WI · On-site
Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...
AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Milwaukee, WI · On-site
$15.25 - $19.75/hr
Customer Care Call Center Milwaukee, WI, United States $ 14.00 - 15.00 (US Dollar) Or refer someone About the Job Customer Care Call Center needs one year in telephone customer service or related ...
Milwaukee, WI · On-site
$15.25 - $19.75/hr
Customer Care Call Center Milwaukee, WI, United States $ 14.00 - 15.00 (US Dollar) Or refer someone About the Job Customer Care Call Center needs one year in telephone customer service or related ...
Milwaukee, WI · On-site
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
Milwaukee, WI · On-site
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
Milwaukee, WI · On-site
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
Milwaukee, WI · On-site
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
$36K - $40K/yr
... Call Center Representative serves as a key point of contact for customers, providing assistance ... Collaborate with team members and management to support operational goals. * Maintain a positive ...
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
Ashwaubenon, WI · On-site
$20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
Ashwaubenon, WI · On-site
$20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
Ashwaubenon, WI · On-site
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
Ashwaubenon, WI · On-site
$17 - $20/hr
Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Minimum of two years of customer service experience required (call center, retail, restaurant, etc.
$28.8K - $42.9K
16% of jobs
$50.4K is the 25th percentile. Wages below this are outliers.
$42.9K - $57K
18% of jobs
$57K - $71.2K
4% of jobs
$71.2K - $85.3K
11% of jobs
The median wage is $86.6K / yr.
$85.3K - $99.4K
11% of jobs
$99.4K - $113.6K
6% of jobs
$127.7K is the 75th percentile. Wages above this are outliers.
$113.6K - $127.7K
8% of jobs
$127.7K - $141.8K
6% of jobs
$141.8K - $155.9K
7% of jobs
$155.9K - $170.1K
6% of jobs
$170.1K - $184.2K
5% of jobs
$28.8K
$98K
$184.2K
A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.
To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.
Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.
For Senior Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:
The top searched job categories for Senior Call Center Manager jobs in Wisconsin are:
Cities in Wisconsin with the most Senior Call Center Manager job openings:
$45K - $75K/yr
Full-time
Medical, PTO
Re-posted 16 days ago
Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.
Position OverviewThe Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.
Key Responsibilities
