Security Operations Manager Jobs in Baltimore, MD

JOB SUMMARY:

The purpose of the Fire Alarm & Security Operations Manager to keep abreast of technology developments in their field, assist with customer relations, product line enhancements and product service, and track budget and margin targets to meet profitability goals. Coordinate the key activities of the Alarm Service Department Team along with key administrative duties as assigned.  The Alarm Service Manager ensures adherence to the SFS's quality program.

ESSENTIAL JOB DUTIES:

• Manage the Alarm Service Department field personnel as needed to build first class service team.  
• Managing and completing all open work orders within 30 days of creation.  
• Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools.  Assists when problems are encountered. 
• Review employee time sheets for accuracy.  See that they are submitted on a timely basis to meet payroll deadline. 
• Assist Service Sales Representative in pricing service work in accordance with SFS's pricing structure. 
• Ensure that Alarm Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24-hours each day. 
• Purchase or rent all equipment needed for each job and specific need. 
• Visit job sites as needed and maintain communication between customer and field teams. 
• Communicate with internal and external customers in a professional manner.  
• Review all field employees per company policy.  In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service
• Manager and/or District Manager with appropriate documentation entered in personnel files.
• Ensure company provided vehicle is clean and well maintained in accordance with company policies.  
• Ensure that field personnel's company provided vehicles are clean and well maintained in accordance with company policies. 
• Ensure that all tools are maintained in proper working order.  If damaged, ensure that tools are labeled indicating their status.  New tool purchases are to be coordinated with the Service and/or District Manager.   
• Ensure that each quarter, each Alarm Technician completes a tool inventory checklist and reports any lost or stolen tools. 
• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.  
• Understand and follow SFS's Safety program, SDS book, Hazardous communication program, policies and procedures.   Ensure all required safety training is scheduled and conducted in accordance with company policy.  Ensure all field employees follow all site-specific safety policies.  
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or equivalent, required. 
• Bachelor's degree in Business or equivalent, preferred.
• NICET or state specific certification, preferred.

Experience, Knowledge, Skill Requirements:

• 5 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.
• NICET Level 1 Fire Alarm Certification, required.
• Fire Alarm Systems Agent (FASA) Certification, required.
• 5 years of professional computer skills 
• 1+ years Supervisory experience within Fire Alarm.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• 1 year using business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required. 
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Must be able to travel 90% of the time, locally.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time.  Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others.   Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
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