Security Operations Center Manager Jobs in Acme, MI

More Than Just Care, It's Community  

Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

• The role of Security Officers at all Munson Healthcare facilities is to ensure a safe and secure environment for all patients, visitors, employees, and providers. Security Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism, and violence. Security Officers contribute to maintaining a positive environment through consistent high quality customer service.

• Manage stressful situations using customer service skills, de-escalation strategies, and physical intervention as a last resort, with specialized training provided.  

• Assist patients and their families, employees, and visitors. Provide effective customer service. 

• Monitor visitor traffic and patrol designated areas, including parking lots. Investigate and report incidents clearly and thoroughly. Report unsafe situations or equipment.

• Monitor security systems (e.g., access control, security cameras, panic and burglar alarms). 

• Respond to facility security issues and emergency codes. Prevent and respond to workplace violence. De-escalate potentially violent situations and assist with diverting negative behaviors. 

• Follow clinical staff lead in violent situations and when applying restraints. Continuous awareness of the potential for criminal, civil, and terrorist activities. 

• Lock-down procedures and operation of the automated locking system and manual requirements. Provide traffic control and crowd control for mass casualty influx situations. 

• Supports decontamination procedures including set up of decontamination zones. Maintain patient confidentiality, dignity, and respect at all times. 

• This position requires standing and patrolling for a minimum of 8 hours per shift. Security personnel are regularly required to ascend and descend multiple flights of stairs as part of their routine patrol and move departmental equipment such as barricades and fire extinguishers from one location to another. This position requires the ability to physically manage patients as a last resort, in alignment with Aegis training: applying benevolent holds and physical restraints safely with the healthcare team.

• High school diploma or GED OR 3 years of relevant work experience is required. 

• Valid Michigan driver's license is required.

• CPR and AED Certification (infant and adult) is required within 6 months of hire date. 

• Experience in a security or public safety related field such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles that require strong interpersonal and decision-making skills. 

Are you Munson Material? Apply today! 

**PRN - as needed for coverage for call-ins, PTO coverage, etc. Not a set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.