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Seasonal Weekend Chat Support Jobs in Wisconsin (NOW HIRING)

Protouch Staffing

RN Hospice Liaison

Elm Grove, WI · On-site

$3.0K/wk

Supervisor/Manager (phone + chat support) * Liaison Team * Hospice Medical Directors Technology ... No weekends / No call / No holidays Additional Details * Dress Code: Business casual or ...

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All JobsChat Support JobsSeasonal Weekend Chat Support JobsSeasonal Weekend Chat Support Jobs in Wisconsin

Seasonal Weekend Chat Support information

What is the difference between Seasonal Weekend Chat Support vs Customer Service Representative?

AspectSeasonal Weekend Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platform, weekend shiftsIn-office or remote, phone and chat support, regular hours
Employer & IndustryRetail, e-commerce, tech companies during peak seasonsVarious industries including retail, telecom, finance

Seasonal Weekend Chat Support roles focus on providing online chat assistance during weekends, often during peak seasons, with flexible schedules. Customer Service Representatives handle a broader range of customer inquiries via phone or chat, typically during regular business hours. Both roles require strong communication skills, but Seasonal Weekend Chat Support is more specialized for weekend online support during busy periods.

What are popular job titles related to Seasonal Weekend Chat Support jobs in Wisconsin?

For Seasonal Weekend Chat Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Seasonal Weekend Chat Support jobs in Wisconsin look for?

The top searched job categories for Seasonal Weekend Chat Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Seasonal Weekend Chat Support jobs?

Cities in Wisconsin with the most Seasonal Weekend Chat Support job openings:

Seasonal Weekend Chat Support jobs near you
Infographic showing various Seasonal Weekend Chat Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

La Crosse, WI • On-site, Remote

Aureon
Telecommunications • 501 - 1,000 employees

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

226th of 226 rated it services

Paid breaks

Respectful managers

Good training

Learn more about Aureonexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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