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The Industrial Engineer is responsible for analyzing, designing, and optimizing operational processes and flows across warehouse and fulfillment operations. This role focuses on improving productivity, reducing operational costs, enhancing throughput, and supporting scalable growth across both B2C eCommerce and B2B distribution environments.

The Industrial Engineer will partner with operations leadership to 1) identify improvement opportunities, implement data-driven solutions; 2) support continuous improvement initiatives across inbound, storage, pick/pack, returns, value added services, and outbound shipping; and 3) assist with new building design and setup and adapting newly acquired organizations into our standard operations.

Essential Job Functions

• Analyze warehouse workflows including receiving, putaway, picking, packing, kitting, and shipping.

• Design/implement improved process flows to increase efficiency/reduce waste.

• Develop and maintain engineered labor standards for warehouse operations.

• Conduct time studies and work sampling to identify productivity improvements.

• Collect and analyze operational data to identify trends, bottlenecks, and improvement opportunities.

• Develop data/reporting to track key operational KPIs including units per labor hour, order cycle time, pick accuracy, dock-to-stock time, and throughput.

• Design warehouse layouts to optimize slotting, travel paths, and storage density

• Support facility expansions, new client launches, and new site startups

• Perform capacity modeling for peak and growth scenarios

• Partner with IT and operations teams to optimize WMS configurations

• Support evaluation and implementation of automation technologies such as conveyor systems, pick/put to light, sortation, warehouse robotics

• Assist with systems testing and operational readiness for new technologies

• Develop labor models for forecasting staffing needs based on order volume

• Support seasonal and peak capacity planning

• Work with operations teams to improve labor allocation and productivity

• Lead operational improvement projects from concept through implementation

• Support onboarding of new clients by designing efficient fulfillment workflows

• Provide ROI analysis for operational improvement investments

• Bachelor's degree in industrial engineering, operations engineering, supply chain, or related field.
• 3-7 years of experience in industrial engineering or process improvement.
• Experience in warehouse, logistics, or fulfillment operations.
• Experience in 3PL, eCommerce, or distribution environments highly preferred.

Key Competencies and Technical Skills

Process design and optimization

Data-driven decision making

Strong cross-functional communication

Continuous improvement mindset

Advanced Excel and data analysis

Experience with warehouse management systems (WMS)

Familiarity with data visualization tools (Power BI, Tableau, Looker, etc.)

Process mapping tools (Visio, Lucidchart, etc.)

Knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.)

Simulation or modeling tools

Leadership Competencies

Business Acumen
Understands how warehouse and fulfillment operations impact overall business performance, cost structure, and client service levels.
Uses operational and financial data to recommend improvements that support company objectives, operational efficiency, and scalable growth.

Decision Quality
Makes sound, timely decisions based on operational data, engineering analysis, and business priorities.
Evaluates multiple solutions and selects approaches that balance efficiency, cost, operational impact, and long-term scalability.

Process Management
Designs, documents, and improves operational workflows to support efficiency, standardization, and scalability across fulfillment operations.
Develops engineered labor standards and sustainable processes that improve productivity and operational consistency.

Drive for Results
Takes ownership of process improvement initiatives and drives projects through successful implementation.
Focuses on measurable outcomes such as improved productivity, reduced operational costs, increased throughput, and enhanced service performance.

Working Conditions

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the "essential job functions with or without a reasonable accommodation.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.