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Job Summary:
Tata Consultancy Services is seeking a Senior Observability Engineer who will enhance customer observability maturity across infrastructure, applications, and business transactions. The role involves designing and optimizing telemetry architecture, implementing observability standards, and driving advanced diagnostics to improve incident response and system reliability.
Responsibilities:
• Personnel will own, design, and optimize the following core domains:
• Alert-to-Incident Signal Optimization: Analyze and optimize our Alert-to-Incident noise ratio (targeting a baseline better than 10:1). Drive the evolution from chaotic alerting to high-fidelity, actionable incident creation.
• Dynamic Baselining & Anomaly Detection: Shift the paradigm away from rigid static thresholds. Implement dynamic baseline that intelligently accounts for time-of-day, day-of-week, and seasonal traffic patterns.
• Observability-as-Code (OaC): Drive the maturity of our telemetry infrastructure by ensuring all dashboards, alerts, SLOs, and monitor configurations are defined, versioned, and deployed as code.
• CI/CD Instrumentation Gates: Establish and enforce automated instrumentation compliance gates within our deployment pipelines to ensure code is observable before it hits production.
• Fleet Health Management: Centrally manage, version, and monitor the health of our Open Telemetry (OTel) collectors and agent fleets.
• Automated Root Cause Analysis (RCA): Implement platform capabilities that automatically surface probable root cause the moment an incident fire.
• Change & Deployment Correlation: Ensure all deployments, configuration changes, feature flag toggles, and database migrations are automatically annotated on dashboards and correlated to active incident timelines.
• GenAI/LLM-Assisted Triage: Evaluate and adopt GenAI/LLM capabilities for advanced log pattern explanation and accelerated incident troubleshooting.
• Cloud-Native & Third-Party Monitoring: Ensure deep telemetry integration across cloud-managed services (AWS/Azure/GCP, EKS/AKS, Lambda, RDS) and critical third-party SaaS dependencies (e.g., Guidewire, Salesforce, Earnix, Uniphore, payment gateways).
• Lakehouse & Data Pipeline Integration: Architect pipelines to export raw telemetry data to our data Lakehouse (S3/ADLS) to power advanced ML pipelines and predictive analytics.
• Predictive Capacity Analytics: Leverage the observability platform for capacity forecasting—predicting utilization trends for CPU, memory, queue depth, and storage before saturation occurs.
• Log Standardization: Drive org-wide standards for log structure and serialization to ensure seamless cross-platform parsing and querying.
• End-to-End Business Transaction Tracing: Map and trace complex, multi-service customer journeys (e.g., policy quote → bind → pay) to provide full-context business transaction visibility.
• SLO/SLA Governance: Define, implement, and track Service Level Objectives (SLOs) across all production services.
• Developer Empowerment & Self-Service: Democratize observability by fostering a proactive culture where developers instrument their own services during active development, backed by standardized, self-service health dashboards.
Qualifications:
Required:
• 6 - 12 Years of experience in Observability
• Expertise in telemetry architecture
• Experience with AWS
• Ability to analyze and optimize Alert-to-Incident noise ratio
• Experience with dynamic baselining and anomaly detection
• Knowledge of Observability-as-Code (OaC)
• Experience with CI/CD instrumentation compliance gates
• Ability to manage and monitor Open Telemetry (OTel) collectors and agent fleets
• Experience with automated root cause analysis (RCA)
• Ability to correlate deployments and configuration changes with incident timelines
• Familiarity with GenAI/LLM capabilities for incident troubleshooting
• Experience with cloud-native and third-party monitoring
• Ability to architect data pipelines for telemetry data
• Experience with predictive capacity analytics
• Knowledge of log standardization practices
• Ability to map and trace complex customer journeys
• Experience with defining and tracking Service Level Objectives (SLOs)
• Ability to foster a culture of developer empowerment and self-service
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.