Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.
Responsibilities
- Dust, vacuum, and clean the following areas of the Hotel: hallways; lobby; service and guest elevator tracks; vending areas; storage and supply areas; emergency stairwells; exit areas; and other areas as assigned. Ash urns in guest elevator lobbies must be maintained throughout your shift
- Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc.
- Physically stock and maintain linen and supply rooms
- Assist Guest Room Attendants as assigned; deliver supplies to GRA carts as needed including full cleaning bottles
- Perform heavy duty maintenance and cleaning as assigned
- Learn and uphold the quality customer service standards at all times
- Personal appearance standards are to be maintained at all times
- Complete training of Blood borne Pathogen procedures.
- Attend regular departmental meetings as scheduled
- Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
Qualifications
- Organizational skills
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read, and communicate verbally in English and Spanish
- Self-motivated, detail oriented. Possess initiative, high energy level
- Well groomed, good personal hygiene
- Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures
- High school education or equivalent preferred
- Previous housekeeping experience is recommended but not required
ADDITIONAL REQUIREMENTS
- Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated. Work entails use of solvents/oils, mechanical and electrical devices. May come into contact with fumes/odors and dirt/dust. Work is done in high places and occasionally on slippery surfaces.
- Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests.
- Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.