... ScienceLogic, Nagios, etc) • File and SAN Storage hardware (Pure, NetApp, IBM) • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the ...
... ScienceLogic, Nagios, etc) • File and SAN Storage hardware (Pure, NetApp, IBM) • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the ...
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. • Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. • Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
Quick apply
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
Monitoring (Zabbix, ScienceLogic, Nagios, etc) * File and SAN Storage hardware (Pure, NetApp, IBM) * Applicants must be authorized to work in the United States without the need for visa sponsorship ...
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. * Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
Quick apply
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. * Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. * Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. * Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve ...
Sciencelogic information
What is the difference between Sciencelogic vs Network Engineer?
| Aspect | Sciencelogic | Network Engineer |
|---|---|---|
| Required Certifications | IT certifications, such as CompTIA, Cisco, or vendor-specific | CCNA, CCNP, or equivalent networking certifications |
| Work Environment | Data centers, IT departments, monitoring and management environments | Corporate offices, data centers, network infrastructure sites |
| Industry Usage | IT management, infrastructure monitoring, automation | Network design, implementation, troubleshooting |
While both roles involve IT infrastructure, Sciencelogic focuses on monitoring and managing IT assets using specialized software, whereas Network Engineers design and maintain network systems. Understanding these differences helps organizations assign the right skills to each role.
Full-time
Re-posted 2 days ago
Job description
Job Summary:
Lightedge is focused on delivering exceptional customer experiences, and they are seeking a Triage and Support Supervisor to lead their support teams. The role involves driving performance improvement through data analysis, process design, and customer service training while ensuring customer satisfaction and operational integrity.
Responsibilities:
• Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences
• Ensure that escalations occur appropriately and consistently
• Stay abreast of current cloud provider technologies
• Ensure completion of overnight maintenance and scheduled tasks
• Support the teams by assisting in training, team meetings, and on-call responsibilities
• Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers
• Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate
• Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates
• Assist with the development of workflows and procedures for team based on industry standard ITSM framework
• Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets
• Conduct performance reviews for team members
• Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team
Qualifications:
Required:
• 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment
• 2 years’ experience managing a technical team
• Basic knowledge of, or 2 years’ experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)
• Windows, Linux, and/or IBMi server Operating Systems
• Virtualization technologies (VMware, Nutanix, or Hyper-V)
• Server Hardware (Dell or HP)
• AWS/Azure
• Backup (Veeam, Commvault, and Carbonite/eVault)
• WAN/LAN/SDWAN Networks
• Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)
• Monitoring (Zabbix, ScienceLogic, Nagios, etc)
• File and SAN Storage hardware (Pure, NetApp, IBM)
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Company:
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. Founded in 1996, the company is headquartered in Des Moines, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Lightedge is focused on delivering exceptional customer experiences, and they are seeking a Triage and Support Supervisor to lead their support teams. The role involves driving performance improvement through data analysis, process design, and customer service training while ensuring customer satisfaction and operational integrity.
Responsibilities:
• Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences
• Ensure that escalations occur appropriately and consistently
• Stay abreast of current cloud provider technologies
• Ensure completion of overnight maintenance and scheduled tasks
• Support the teams by assisting in training, team meetings, and on-call responsibilities
• Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers
• Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate
• Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates
• Assist with the development of workflows and procedures for team based on industry standard ITSM framework
• Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets
• Conduct performance reviews for team members
• Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team
Qualifications:
Required:
• 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment
• 2 years’ experience managing a technical team
• Basic knowledge of, or 2 years’ experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)
• Windows, Linux, and/or IBMi server Operating Systems
• Virtualization technologies (VMware, Nutanix, or Hyper-V)
• Server Hardware (Dell or HP)
• AWS/Azure
• Backup (Veeam, Commvault, and Carbonite/eVault)
• WAN/LAN/SDWAN Networks
• Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)
• Monitoring (Zabbix, ScienceLogic, Nagios, etc)
• File and SAN Storage hardware (Pure, NetApp, IBM)
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Company:
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. Founded in 1996, the company is headquartered in Des Moines, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About LightEdge Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Des Moines, IA, US
Year founded
1996