... technicians. Deskside & Executive Support: * Tier 3 Escalation Point - Serve as the senior-most on ... e.g., SCCM/Intune, Jamf). * Hardware Lifecycle Management - Own the end-to-end lifecycle of ...
... technicians. Deskside & Executive Support: * Tier 3 Escalation Point - Serve as the senior-most on ... e.g., SCCM/Intune, Jamf). * Hardware Lifecycle Management - Own the end-to-end lifecycle of ...
Sccm Technician information
What is an SCCM technician?
What are the key skills and qualifications needed to thrive as an SCCM technician, and why are they important?
What are some typical challenges SCCM technicians face when managing large-scale deployments?
What is the difference between Sccm Technician vs Desktop Support Technician?
| Aspect | Sccm Technician | Desktop Support Technician |
|---|---|---|
| Certifications | Microsoft Certified: Modern Desktop Administrator, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT departments, enterprise networks, large organizations | Help desks, user support, corporate offices |
| Responsibilities | Deploying, managing, and maintaining systems via SCCM; software updates; OS deployment | Troubleshooting hardware/software issues; user support; basic network troubleshooting |
The main difference is that Sccm Technicians focus on managing and deploying systems using SCCM tools, while Desktop Support Technicians handle end-user support and troubleshooting. Both roles require IT certifications and work in corporate environments, but Sccm Technicians have a more specialized focus on system management and deployment.
Is SCCM a good career?
What job categories do people searching Sccm Technician jobs in Rochester, MA look for?
The top searched job categories for Sccm Technician jobs in Rochester, MA are:
What cities near Rochester, MA are hiring for Sccm Technician jobs?
Cities near Rochester, MA with the most Sccm Technician job openings:

Full-time
Re-posted 16 days ago
Job description
Location: Plymouth/Rockland Town, MA
- We are seeking an experienced Senior Deskside & Server Support Engineer to join our managed services team supporting.
- This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment.
- The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.
Deskside & Executive Support:
- Tier 3 Escalation Point - Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.
- VIP / White-Glove Support - Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.
- OS Deployment & Imaging - Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).
- Hardware Lifecycle Management - Own the end-to-end lifecycle of endpoint devices - from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards.
- Branch & Remote Support - Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.
Server & Infrastructure Management
- Server Administration - Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms.
- Identity & Access Management - Administer Active Directory, Azure AD / Entra ID, Group Policy Objects (GPOs), and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies.
- Network & Storage Operations - Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems (NAS/SAN).
- Backup & Disaster Recovery - Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness - critical in a financial services environment.
- Patch & Vulnerability Management - Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.
Leadership, Documentation & ITAM Alignment
- Asset Accuracy - Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations.
- Mentorship & Team Development - Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.
- Documentation & Standards - Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs), network topology diagrams, and runbooks to drive operational consistency and audit readiness.
Client Communication - Serve as a trusted technical point of contact for client's stakeholders, providing clear updates, root cause analysis, and proactive recommendations.
Education:
- Master's Degree - Information Technology
About InfiCare Technologies
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Dulles, VA, US
Year founded
2001