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Scale Customer Success Manager Jobs (NOW HIRING)

Brex

Scaled Customer Success Manager

San Francisco, CA

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Use Customer Success and other marketing automation platforms to engage with customers at scale.

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

By combining global corporate cards and banking with intuitive spend management, bill pay, and ... Use Customer Success and other marketing automation platforms to engage with customers at scale.

Brex

Scaled Customer Success Manager

Salt Lake City, UT

$88K - $110K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Use Customer Success and other marketing automation platforms to engage with customers at scale.

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Use Customer Success and other marketing automation platforms to engage with customers at scale.

Brex

Scaled Customer Success Manager

New York, NY

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Use Customer Success and other marketing automation platforms to engage with customers at scale.

Rogo

Scaled Customer Success Manager

New York, NY · On-site

Expansion at Scale: Identify upsell signals from product usage data and convert them into pipeline ... in customer success, account management, or related customer-facing roles, ideally in a scaled ...

Fin Co

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Design, implement, and iterate on engagement strategies and playbooks that can scale across ...

Clearer.io

Customer Success Manager, Scale

OR · Remote

As a Customer Success Manager, Scale, you will carry a broad portfolio of eCommerce merchants, supported by AI tooling that amplifies your reach and sharpens your focus. You will work primarily ...

GBG

Customer Success Manager

Atlanta, GA · On-site

... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...

GBG

Customer Success Manager

Manchester, NH · On-site

... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...

Airwallex

Scaled Customer Success Manager

New York, NY · On-site

$140K - $190K/yr

... scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most ... What you'll do As a Scaled Customer Success Manager, SME & Growth, you'll own growth for a large ...

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All JobsScale Customer Success Manager Jobs

Scale Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do scale customer success manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for scale customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
Scaled Customer Success Manager

Scaled Customer Success Manager

Rhythm Software, Inc.

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Scaled Customer Success Manager
What is Rhythm?
Rhythm helps associations and non-profits deliver an exceptional online experience to their constituents. This means members, event attendees, learners, sponsors, donors, and more all use Rhythm. It's a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve to meet a digital-first world, more and more organizations are looking for a technology partner that can help them meet that demand. (That's us.)
So, we're looking for the next member of our team who can help shape the future of our market by creating an exceptional customer experience. (Maybe that's you?)
About our Scaled Customer Success Manager
The Scaled Customer Success Manager (Scaled CSM) is responsible for supporting the largest segment of Rhythm's customer base through scalable engagement strategies, digital programs, and lifecycle automation.
This role ensures customers achieve meaningful value from Rhythm while maintaining an exceptional experience at scale.
The Scaled CSM focuses on enabling customers to:
  • Successfully onboard and adopt the platform
  • Understand how to use Rhythm effectively
  • Access training, resources, and best practices
  • Progress toward success with minimal friction

Through structured playbooks, digital programs, and repeatable processes, the Scaled CSM ensures that every customer-regardless of size-receives consistent guidance and support.
At Rhythm, Scaled Customer Success means:
  • Delivering value through automation, digital engagement, and structured lifecycle programs
  • Providing guidance through playbooks, knowledge resources, and scalable education
  • Ensuring every customer has a clear path from onboarding to long-term adoption

In this role, you'll get to:
Drive onboarding and early adoption
  • Guide customers through onboarding programs
  • Ensure customers achieve First Value quickly
  • Deliver structured onboarding resources and enablement

Activities may include:
  • Customer kickoff sessions
  • Training webinars
  • Onboarding follow-ups
  • Resource sharing and enablement

Deliver scalable customer engagement programs
Manage programs designed to support many customers simultaneously, including:
  • Webinars and training sessions
  • Customer newsletters and product updates
  • Community programs
  • Educational resources and best practices

Execute lifecycle success programs
Design and run lifecycle programs that guide customers through their journey with Rhythm.
Examples include:
  • Onboarding programs
  • Adoption campaigns
  • Product education initiatives
  • Customer health monitoring
  • Renewal readiness preparation

Enable customer education and self-service success
Ensure customers have easy access to:
  • Training resources
  • Knowledge base materials
  • Best practice documentation
  • Product release updates

Monitor customer health and escalate when needed
Track indicators that suggest customers may need additional support, including:
  • Low product usage
  • Declining engagement
  • Negative feedback or sentiment

We're looking for people who:
  • Have 2-4 years of experience in Customer Success, Account Management, or Consulting
  • Have experience supporting high-volume customer portfolios
  • Are comfortable using automation tools and customer success platforms
  • Demonstrate strong communication and program management skills
  • Experience in SaaS platforms serving associations, nonprofits, or ERP-adjacent markets is a strong plus

Successful candidates will also:
  • Think operationally about scaling customer engagement
  • Demonstrate strong empathy and customer advocacy
  • Communicate clearly in written and verbal formats
  • Be highly organized and capable of managing multiple priorities
  • Thrive in remote, autonomous environments
  • Be motivated to support mission-driven organizations

The tools in your tech stack:
  • Apple (Mac)
  • Google Suite
  • Slack
  • HubSpot CRM + Sales Hub
  • Zendesk
  • Jira
  • Asana
  • Zoom
  • Calendly
  • Loom

The perks of being on the Rhythm team:
Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.
  • Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.
  • Unlimited vacation: There's more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.
  • Financial well-being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.
  • Ongoing learning: The team at Rhythm is a curious bunch. That's why we have ongoing learning opportunities like office hours, online courses, and industry conferences.
  • World-class team: If you look around at our team, you'll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.

What your compensation will look like:
  • Cash compensation range: $75,000 - $95,000

Apply