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Description

Spa Supervisor (Santa Fe)

Santa Fe, NM

Description

Join Our Team as a Spa Supervisor at Ojo Santa Fe Spa Resort!

Are you ready to take your career to the next level in an oasis of tranquility? Ojo Santa Fe Spa Resort, nestled in the captivating high desert landscapes, invites a dynamic Spa Supervisor to contribute to our commitment to exceptional guest experiences.

As a Spa Supervisor, you will be a vital part of our Spa management team, overseeing spa functions, activities, and ensuring impeccable quality control. Your role involves maintaining consistency in policies and high standards for Spa Attendants. Join us in elevating our guest experience to new heights!

Why Ojo Santa Fe?

At Ojo Santa Fe Spa Resort, we take pride in offering more than just a job. Our resort boasts triple-filtered spring waters renowned for their healing properties. As part of our team, you'll have complimentary access to our multiple pools Monday to Thursday, with a guest. Additionally, enjoy discounted rates on spa treatments and dining experiences.

Explore hiking trails, hit the gym, visit our Puppy Patch, or join lively Chicken Chat sessions. Our team values not only our guests but also each other. Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Santa Fe Spa Resort awaits your expertise and passion. 

Make Ojo Santa Fe Spa Resort your next career move!

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

Operational:

1. Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.
2. Assist Spa Management in writing, updating, and modifying SOPs to enhance  operational efficiency.
3. Have a  comprehensive knowledge of all spa services.
4. Tour   guests through the spa facilities, expertly escort guests to their lockers  and/or private pools in an unhurried, relaxed, and thorough manner.
5. Reports  immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.
6. Handle  daily paperwork as directed.
7. Open  and close the spa seamlessly by following provided checklists, ensuring a smooth transition for both guests and staff.
8. Ensure  all areas of Springs and Spa are immaculate. 
9. Utilize  department checklists, training manuals, and seek guidance from Spa Management to ensure a productive and effective use of time. 
10. As a Supervisor, contribute to professional development by actively engaging in ongoing training.
11. Perform  Spa Attendant or Spa receptionist duties as needed.
12. Understand first aid/emergency procedures and be able to direct guests accordingly.
13. Provides oversight of team members, with regard to Quality Control as noted below:

• Ensures Room Assignments are posted.
• Ensures that hydrocollators are turned on for AM shifts; turned off for PM shifts.
• Notifies maintenance department through work orders when equipment isn't working or an area is unsafe.
• Ensures computers are turned on and logged in for the start of the day.
• Ensures all spa amenities, paper supplies, etc. are always filled for guest use
• Ensures all showers, shower curtains, toilets, sinks, counter areas are always clean.
• Ensure all supplies are always stocked. If running low advise Spa Managers.
• Ensures that lockers are cleaned, flipped, stocked in all locker rooms.
• Ensures daily robe count back from laundry is logged. Robes in lockers are  accounted for.
• Ensures  all water jugs are cleaned and sanitized at end of the day.
• Ensures all LMT work areas are organized, cleaned, sanitized, and stocked throughout the day.
• Perform a facility walk at the start of the workday and end of the workday to assure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.
• Ensures  all team members are at their assigned posts and completing the tasks assigned to that position to excellence.
• Completes massage room equipment inventory.
• Assists in the dispensing of products for spa treatments.

SUPERVISION

1. Supervise spa team members, under the direction, and in the absence of Spa Management.
2. Dedicates a considerable amount of time to overseeing the activities of all shift team members. This involved evaluating individual performance and providing coaching opportunities for improvement. Encourage overall group cooperation.
3. Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback that strives for the attainment of excellence and improves overall performance.
4. Provides Manager with reports on accomplishments and matters of concern about staff. Assists in evaluating staff performance issues and taking disciplinary action when approved by Management.
5. Supports staff by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
6. Assist in training new workers by utilizing provided training manuals and checklists to ensure they understand the correct way of completing tasks.
7. Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.
8. Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
9. Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.

Requirements

QUALIFICATIONS:

1. Minimum two (2) years of spa experience with supervisory duties preferred.
2. CPR  certification preferred.
3. High school diploma (or equivalent.)
4. Reliability  and punctuality are critical. Attendance and timeliness are critical.
5. Desire  to ensure the best possible guest experience.
6. Ability  to work evenings, weekends, weekdays, and holidays required.
7. Ability  to handle exposure to heat and steam from the sauna and steam rooms.
8. Must  be able to work outdoors in all types of weather including heat and cold.
9. Ability  to stand and move for eight hours or more per day, both indoors and   outdoors, sit, reach, lift, bend, kneel, stoop, climb, and push/pull items      and laundry bins weighing 40 lbs. or more.
10. A  positive, friendly attitude with guests is essential.
11. The  position requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures.
12. Ability  to work in a quiet environment where the employee may be exposed to heat   and steam.
13. Ability to stand and move for eight or more hours per day, both indoors and  outdoors, sit, reach, lift, bend, kneel, stoop, climb, push, and pull  items weighing up to 40 pounds.

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical,  Dental, Vision, generous 401k (with employer match) after applicable  waiting periods
• Employee  Assistance Program (EAP) 
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches 
• Above  and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40%  off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Guided Meditation Sessions, Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only  34 miles away from Bernalillo, NM. 
• Rio  Rancho, NM, is located only 43 miles away from our resort. 
• Placitas, NM, is conveniently located only just 39 miles away. 
• Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. 
• Albuquerque, NM, is just 51 miles away. 
• Espanola is 38 miles away. 
• Los  Alamos is 46 miles away.