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Sam Service Account Manager Jobs in Texas (NOW HIRING)

Enterprise Electrical

Service Account Manager

Houston, TX · On-site

$100K - $110K/yr

We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating ...

TekSky

Electrical Service Account Manager

Houston, TX · On-site

Account Management & Client Relations: * Serve as primary contact for assigned accounts and ensure customer satisfaction. * Build strong, long-term relationships with clients. * Manage service ...

Southland Industries

Service Account Manager

Houston, TX · On-site

... service skills and ability to develop customer relationships * Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts ...

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Sam Service Account Manager information

What is a Sam Service Account Manager?

A SAM, or Service Account Manager, is a professional responsible for managing and nurturing relationships with key clients to ensure their satisfaction with a company's services. They act as the main point of contact for clients, addressing concerns, coordinating service delivery, and identifying opportunities for account growth. SAMs work closely with internal teams to ensure client needs are met, resolve issues promptly, and help maximize the value clients receive from the company's offerings. Their role is essential for maintaining long-term partnerships and driving customer loyalty.

How does a Sam Service Account Manager typically collaborate with technical and sales teams to support client accounts?

A Sam Service Account Manager works closely with both technical and sales teams to ensure clients receive seamless support and value from their service agreements. They act as the main point of contact for clients, relaying feedback and requirements to technical specialists for implementation, while also aligning with the sales team to identify upsell or renewal opportunities. Effective communication and project management are key, as the role often involves coordinating meetings, addressing client concerns, and facilitating solutions that meet both business and technical needs.

What are the key skills and qualifications needed to thrive as a Sam Service Account Manager, and why are they important?

To thrive as a SAM Service Account Manager, you need a deep understanding of account management, customer relationship building, and industry-specific knowledge, often backed by a relevant degree or experience. Familiarity with CRM platforms, contract management tools, and sometimes IT service management (ITSM) systems is typically required. Exceptional communication, problem-solving, and negotiation skills help you manage client expectations and resolve issues effectively. These competencies ensure long-term client satisfaction, retention, and business growth through proactive and responsive account management.

What cities in Texas are hiring for Sam Service Account Manager jobs?

Cities in Texas with the most Sam Service Account Manager job openings:

Sr. Service Account Manager

Mcallen, TX • On-site

Chamberlin Roofing and Waterproofing
Construction • 201 - 500 employees
Learn more about Chamberlin Roofing and Waterproofingexternal

Full-time

Re-posted 10 days ago

Job description

Application Instructions
To be considered an applicant for this position you must complete the entire online application. This process should take between 10 and 15 minutes to complete. Thanks for considering a career opportunity at Chamberlin Roofing and Waterproofing.
Position Description
  • The SSAM will be the primary contact in the entire estimating process on content and scope of each estimate they produce.
  • Sr. Service Account Manager will be responsible for his team of Service Account Managers -they are the Sr. SAM's direct reports. Their sales, activity, etc. are the Sr. SAM's direct responsibility to monitor and grow the team (customer share).
  • Responsibilities include but are not limited to: field observations and inspections, onscreen estimating, proposal writing, detail review, client interactions, change order management and association involvement (on committees within associations).
  • As the Sr. SAM they will be responsible for contract scope verification, client relationship and overall project engagement from start to finish. This includes coordinating and leading client education and client meetings.
  • Must have a specific understanding of construction process for new construction and remedial projects within the scope of work (codes, wind uplift pressures, thermal and moisture intrusion, materials, and methods, etc.)
  • The Sr. SAM will be responsible for sales of remedial work of $150k jobs and greater.

Position Requirements
Experience: If applicant does not have a four-year degree, they must have a minimum of ten (10) years construction experience with at least five (5) years of estimating experience
Skills: Estimating software proficiency, Microsoft office, English speaking, bilingual preferred
Abilities/Requirements:
    • Must meet all requirements of Service Account Manager
    • Ability to interpret, understand and train others on construction documents
    • Understand specific construction items (as listed in Job Description)
    • Exceptional written and oral communication skills
    • Problem solving and dispute resolution skills
    • Strong work ethic/self-starter
    • Advanced negotiation and relationship building skills (has current client base)
    • Career ambition to move up within Chamberlin
    • Strong time management skills (able to help manage employees and projects)
    • Must have a valid driver's license
    • Must be authorized to work in the United States
    • Must be able to climb scaffolding, stairs, ladders (standing, stooping bending, lifting, etc.)
    • Must be able to lift 50lbs(including set up ladders) and work in inclement weather conditions

Education Required
    • Four-year college degree or equivalent work experience

Equal Opportunity Employer
Chamberlin Roofing and Waterproofing seeks and values people of all backgrounds because every employee, customer and business partner is important. Chamberlin is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy and related conditions, disability, protected veteran status, or genetic information. Chamberlin is committed to complying with EEOC, including those requirements set out in this link regarding employee rights.

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