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Sam Service Account Manager Jobs in Ohio (NOW HIRING)

The Field Services Account Manager is responsible for lead generation and securing Field Services business (i.e. hazardous waste remediation, tank cleaning and emergency response) at current and new ...

The Field Services Account Manager is responsible for lead generation and securing Field Services business (i.e. hazardous waste remediation, tank cleaning and emergency response) at current and new ...

The Field Services Account Manager is responsible for lead generation and securing Field Services business (i.e. hazardous waste remediation, tank cleaning and emergency response) at current and new ...

The Field Services Account Manager is responsible for lead generation and securing Field Services business (i.e. hazardous waste remediation, tank cleaning and emergency response) at current and new ...

Champion our quality standards and support a best-in-class customer experience What You Bring to the Hive * 2+ years of B2B customer service or order management experience * Strong written and verbal ...

Champion our quality standards and support a best-in-class customer experience What You Bring to the Hive * 2+ years of B2B customer service or order management experience * Strong written and verbal ...

Account Manager / Customer Operations Location: Dublin, Ohio 43016 Employment Type: Full-Time ... Negotiate pricing and service agreements while monitoring market trends, capacity, and seasonality.

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Sam Service Account Manager information

What is a Sam Service Account Manager?

A SAM, or Service Account Manager, is a professional responsible for managing and nurturing relationships with key clients to ensure their satisfaction with a company's services. They act as the main point of contact for clients, addressing concerns, coordinating service delivery, and identifying opportunities for account growth. SAMs work closely with internal teams to ensure client needs are met, resolve issues promptly, and help maximize the value clients receive from the company's offerings. Their role is essential for maintaining long-term partnerships and driving customer loyalty.

How does a Sam Service Account Manager typically collaborate with technical and sales teams to support client accounts?

A Sam Service Account Manager works closely with both technical and sales teams to ensure clients receive seamless support and value from their service agreements. They act as the main point of contact for clients, relaying feedback and requirements to technical specialists for implementation, while also aligning with the sales team to identify upsell or renewal opportunities. Effective communication and project management are key, as the role often involves coordinating meetings, addressing client concerns, and facilitating solutions that meet both business and technical needs.

What are the key skills and qualifications needed to thrive as a Sam Service Account Manager, and why are they important?

To thrive as a SAM Service Account Manager, you need a deep understanding of account management, customer relationship building, and industry-specific knowledge, often backed by a relevant degree or experience. Familiarity with CRM platforms, contract management tools, and sometimes IT service management (ITSM) systems is typically required. Exceptional communication, problem-solving, and negotiation skills help you manage client expectations and resolve issues effectively. These competencies ensure long-term client satisfaction, retention, and business growth through proactive and responsive account management.

Service Account Manager

Valley View, OH • On-site

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees

Full-time

Medical, Retirement, PTO

Posted 26 days ago


Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 306 frontline employees who took The Breakroom Quiz


Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What's in it for you:

Trane Technologies is hiring a Services Account Manager in Valley View, OH. As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.


What you will do:

  • Effectively target and identify opportunities. Facilitate discovery and qualify opportunities early in the buying and selling process.

  • Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.

  • Acts as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes. Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.

  • Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs and seeks out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.

  • Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided

  • Initiative: Seeking out targets for new business leads and opportunities within current clients to grow accounts and increase value.

  • Planning: Scheduling sales calls, managing business activities and capacity to achieve short and long-term sales targets.

  • Prioritization: Prioritizing workload and resources, such as allocating resources to customers based on their point in the sales cycle and manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.

  • Problem Solving: Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win-win for customers and the organization. To include, troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client's need.

  • Team Selling: Working with sales teams to understand customer requirements, promoting the sale of company products including service agreements, and providing sales support.


What you will bring:

  • 4+ years of demonstrated experience or a bachelor's degree.

  • 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.

  • Candidates without a 4-year degree are encouraged to apply;we prioritize practical experience, relevant skills, and alignment with our leadership principles.

  • A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.

  • Ability to engage multiple stakeholders, influencers, and key decision makers.

  • Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business, and grow existing account relationships.

  • Strong financial and business acumen and self-starter mindset.

  • Available for local travel.

  • DL NUMBER - Driver License, Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$72,600.00 - $168,300.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

Yes

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:


  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.


Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US