Salesforce Support Associate Jobs in Texas (NOW HIRING)

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

         Medical, dental, and vision plans with no-cost and low-cost options

         Annual employer HSA contribution

         401(k) matching and immediate vesting

         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o    Associate / Sr. Associate: $350

o    Manager / Sr. Manager: $600

o    Director: $800

o    Executive Director: $900

o    VP or Above: $1,000

         100% employer-paid life and disability insurance

         No-cost health and wellbeing programs, including a gym benefit

         Six weeks of paid parental leave

         Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Salesforce Architect leads the end-to-end architecture, design, and delivery of Salesforce solutions across Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud, and the broader Salesforce Platform. This role partners with business and technology stakeholders to define scalable architectures, integration patterns, data models, and governance that enable secure, compliant, and high-performing implementations. In addition, this role sets technical standards, mentors delivery teams, and ensures solution quality from strategy through production support. This role will partner closely with product owners, engineering teams, integration architects, and vendors, and will play a key role in Architecture Review Boards (ARB), platform governance, and Salesforce Center of Excellence (CoE) initiatives.

What You Will Do

1.     Platform Governance

         Enforce Salesforce development, configuration, and deployment standards across multiple orgs.

         Ensure platform reliability, observability, performance, and disaster recovery readiness.

         Contribute to and maintain Salesforce architecture standards, design patterns, and best practices documentation.

         Participate in Architecture Review Boards (ARB) and ensure compliance with IT strategy, security, and cloud governance guidelines.

2.     Architecture & Solution Design

         Own end-to-end Salesforce solution architecture across Auto Cloud, Marketing Cloud, Data Cloud and industry solutions

         Define reference architectures, integration patterns, data models, and security designs aligned with enterprise standards.

         Lead architecture assessments and design reviews for new initiatives, enhancements, and platform modernization efforts.

         Ensure solutions are scalable, resilient, and optimized for performance and maintainability.

         Provide technical leadership when working with system integrators and vendors, ensuring quality and architectural alignment.

3.     Integration, Data & Release Management

         Design and oversee integrations using REST/SOAP APIs, event-driven patterns, middleware (e.g., MuleSoft), and batch frameworks.

         Ensure secure data exchange, encryption, authentication (OAuth 2.0, MFA), and compliance with enterprise data protection standards.

         Govern CI/CD strategies using tools such as Git, Copado or equivalent.

         Support multiorg release planning, environment strategy, and deployment governance.

         Collaborate with release engineers to improve deployment reliability, quality, and velocity.

4.     Continuous Improvement

         Contribute to Salesforce roadmap decisions and evaluate new Salesforce features and releases.

         Evaluate new Salesforce capabilities and third-party products; build business cases and recommend adoption when beneficial.

What You Will Bring

         Minimum 8 years of progressive experience delivering Salesforce solutions, direct experience in an architecture/technical lead capacity as a Salesforce  Solution Architect or Technical Architect for large-scale, enterprise implementations.

         Experience operating within a Salesforce CoE or Factory model is a plus.

         Bachelor's degree in computer science, Engineering, Technology or related discipline.

         Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) preferred.

         Strong ability to analyze system requirements and design effective data solutions.

         Deep expertise in:

o    Salesforce Lightning Platform (LWC, Apex, Flows)

o    Sales Cloud, Service Cloud, Experience Cloud

o    Data modeling, security model, and sharing architecture

         Hands-on experience with enterprise platform integrations and complex data flows.

         Experience with DevOps, CI/CD, and multiorg Salesforce environments.

         Knowledge of security and compliance frameworks relevant to the organization (e.g., SOC 2, ISO 27001, HIPAA, GDPR) and how they impact  Salesforce design.

         Strong communication skills with the ability to influence both technical and non-technical stakeholders.

         Exceptional attention to detail and quality.

         Ability to work autonomously and in a team environment.

         Excellent interpersonal skills to successfully collaborate with cross functional departments.

         Strong orientation toward results coupled with reputation for integrity, creativity and good judgment.

         Must have the ability to challenge, when appropriate, existing practices.

         Strong background in Agile delivery and enterprise governance.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.