Greetings,
I hope this email finds you well. My name is Vinod. I came across your profile in our internal database/job boards, and based on your experience, I believe you could be an excellent fit for the following position with one of our clients, through an implementation partner.
Position: Salesforce Technical Project Manager (Service Cloud Voice)
Locations: Plano, TX (Locals only) (Onsite from Day 1)
Duration: Long Term Contract
Top 3 Required Skills:
We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of
Salesforce Service cloud Voice (SCV) for customer service operations on Salesforce Service Cloud. The ideal candidate
will bring a strong blend of project leadership and deep technical expertise in Service Cloud and SVC,
ensuring successful delivery aligned with business outcomes and strategic objectives
• Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
• Define scope, timelines, milestones, and deliverables
• Ensure projects are delivered on time, within scope, and budget
• Track project progress and provide regular status updates
• Act as the primary interface between business stakeholders and technical teams and if required, salesforce team
• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
• Remove blockers and ensure team productivity
• Ensure adherence to quality standards and testing processes
• Oversee UAT, release management, and deployment cycles
• Ensure adherence to Salesforce development standards and governance
• Drive DevOps and CI/CD practices
• Maintain documentation for solution design and processes
Generic Managerial Skills, If any
• 10+ years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
• Proven experience managing Salesforce implementations preferably with SCV
• Experience with Agile/Scrum methodologies
• Strong planning, estimation, and risk management skills
• Familiarity with Jira / Azure DevOps / MS Project
• Excellent communication and stakeholder management
• Leadership and decision-making skills
• Problem-solving mindset
Top 3 Preferred Skills:
We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of
Salesforce Service cloud Voice (SCV) for customer service operations on Salesforce Service Cloud. The ideal candidate
will bring a strong blend of project leadership and deep technical expertise in Service Cloud and SVC,
ensuring successful delivery aligned with business outcomes and strategic objectives
• Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
• Define scope, timelines, milestones, and deliverables
• Ensure projects are delivered on time, within scope, and budget
• Track project progress and provide regular status updates
• Act as the primary interface between business stakeholders and technical teams and if required, salesforce team
• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
• Remove blockers and ensure team productivity
• Ensure adherence to quality standards and testing processes
• Oversee UAT, release management, and deployment cycles
• Ensure adherence to Salesforce development standards and governance
• Drive DevOps and CI/CD practices
• Maintain documentation for solution design and processes
Generic Managerial Skills, If any
• 10+ years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
• Proven experience managing Salesforce implementations preferably with SCV
• Experience with Agile/Scrum methodologies
• Strong planning, estimation, and risk management skills
• Familiarity with Jira / Azure DevOps / MS Project
• Excellent communication and stakeholder management
• Leadership and decision-making skills
• Problem-solving mindset
• Education Requirements: Bachelors in Computer Science or other related field
• Years of Experience: 5 years
Please submit your resume with these details.
Candidate Full Name
Contact#:
Current Location:
Email id:
Work authorization:
Rate:
Timeslots for interview:
Availability to join:
Regards,
Thanks & Have a Blessed Day.
Vinod|
Sr. IT Recruiter| Phone : 848-900-5968