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Sales Support Associate Jobs in Jackson, WI (NOW HIRING)

Formlabs

Sales and Services Support Associate

Milwaukee, WI · Hybrid

$16.75 - $21.75/hr

Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling ...

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Sales Support Associate information

See Jackson, WI salary details

$10

$18

$27

How much do sales support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for sales support associate in Jackson, WI is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Sales Support Associate vs Customer Service Representative?

AspectSales Support AssociateCustomer Service Representative
Primary RoleSupports sales teams with order processing, CRM updates, and sales documentationAssists customers with inquiries, complaints, and product information
Required SkillsCommunication, organization, familiarity with CRM softwareCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, sales departmentsCall centers, retail, or office settings
Common CertificationsNone required but CRM or sales certifications helpfulNone typically required

The Sales Support Associate primarily assists sales teams by managing administrative tasks and supporting sales processes, while Customer Service Representatives focus on addressing customer inquiries and resolving issues. Both roles require strong communication skills and are vital in customer-facing or sales environments, but their core responsibilities differ significantly.

How does a sales support associate typically collaborate with sales representatives and other departments?

Sales Support Associates work closely with sales representatives by handling administrative tasks such as processing orders, preparing sales documents, and responding to customer inquiries, which allows sales reps to focus on closing deals. They also interact with departments like marketing, logistics, and finance to ensure smooth order fulfillment and accurate record-keeping. This collaborative environment helps streamline the sales process, resolve issues quickly, and provide a seamless experience for both the sales team and customers.

What is a sales support associate?

Sales Support Associates are professionals who assist sales teams by handling administrative tasks, processing orders, managing customer inquiries, and maintaining sales records. They play a key role in ensuring smooth operations within the sales department, allowing sales representatives to focus on generating new business. Their duties often include preparing sales reports, coordinating with other departments, and supporting customers throughout the sales process.

What are the key skills and qualifications needed to thrive as a sales support associate, and why are they important?

To thrive as a Sales Support Associate, you need strong organizational skills, attention to detail, and a background in business or sales administration, often supported by a relevant associate's degree or equivalent experience. Familiarity with CRM software, order processing systems, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you build relationships and efficiently support the sales team. These skills are crucial for ensuring smooth sales operations, enhancing customer satisfaction, and driving overall team performance.
What job categories do people searching Sales Support Associate jobs in Jackson, WI look for? The top searched job categories for Sales Support Associate jobs in Jackson, WI are:
What cities near Jackson, WI are hiring for Sales Support Associate jobs? Cities near Jackson, WI with the most Sales Support Associate job openings:
Sales Support Associate jobs near you
Infographic showing various Sales Support Associate job openings in Jackson, WI as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,850 per year, or $18.2 per hour.

Sales and Services Support Associate

Formlabs

Milwaukee, WI • Hybrid

$16.75 - $21.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact: 

Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests.

We're looking for a talented Sales Support Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions. If you love building business relationships, providing outstanding support, and enjoy problem-solving, we want to hear from you!

What You'll Do:

  • Process transactions across the entire sales support process including:
    • Sales order entry and review in compliance with Company policy and procedures.
    • Resolve complex sales-related inquiries, returns, and shipping issues.
    • Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts.
  • Customer support calls.
  • Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process.
  • Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team.

About You:

  • You are biased for action; move from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation.
  • You possess a team-oriented approach. 
  • You have the ability to operate in a fast paced environment with a lot of task variability and complexity
  • You are able to understand the "big picture" of how daily tasks impact logistics, finance, and the customer experience.
  • You have excellent communication skills, maintaining a professional and polite tone with both customers and colleagues.
  • You have Proven experience in sales support, customer service, accounts receivable, or related roles.

Bonus Skills: 

  • Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus
  • Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures.
  • Additional European language fluency.

Schedule & Location:

  • Monday to Friday, 8:00 am - 5:30 pm.
  • Located in the Milwaukee, WI office.
  • Hybrid working environment.

Our Benefits & Perks:

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan - Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course... unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Apply