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Sales & Client Experience Coordinator

Miami, FL - Hybrid   ·   Full Time, Non-Exempt   ·   Reports to Senior Account Executive in Miami, FL  · This is a primarily in-office position out of Nuage Design’s Miami based HQ location. Standard expectation is 4 in-office days and 1 remote day per week.

A B O U T   N U A G E

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.

We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.

T H E   R O L E

This position provides broad administrative support to the 3 person Florida-based Sales Team. Key responsibilities for this role include managing new account intake, maintaining accurate client data in Intellievent, and fielding general inquiries across phone, email, and web. The role oversees the input of non-revenue generating orders, cross-checks inventory availability, coordinates with Production as needed, and processes daily balance reports and client invoicing. Additionally, this position is responsible for managing showroom merchandising and upkeep, as well as occasional client appointments to ensure a polished, on-brand experience at the Miami-based HQ Showroom.

L O C A T I O N

• This is a primarily in-office position out of Nuage Design’s Miami based HQ location. Standard expectation is 4 in-office days and 1 remote day per week.

• Field Engagement: While this role is primarily office based, candidates should be comfortable attending occasional networking events, client meetings, and industry-related educational opportunities within their local market. Participation in these activities supports relationship-building within the event community and strengthens overall brand presence.

K E Y   R E S P O N S I B I L I T I E S

A C C O U N T   &   O R D E R   A D M I N I S T R A T I O N

• Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach

• Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department

• Review Design Trunk orders submitted via the website and ensure proper client data management by entering new client information into Intellievent (IE) and updating existing client profiles to reflect Design Trunk ownership, supporting future collection launches and outreach efforts.

• Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team. This includes orders for samples, swatches, photoshoots, hospitality/donations, and more.

• Cross-check product availability for future event dates to ensure goods are available prior to sampling or fulfillment.

• Submit Inventory Addition Requests (IARs) to Production when required based on product availability findings.

• Notify the Account Executive upon order completion, relaying any pertinent information regarding availability or product assortment so the order can be submitted to the client.

R E P O R T I N G   &   F O L L O W - U P

• Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file.

• Run a weekly Tentative Order Aging Report to identify quotes generated more than 30 days prior, conducting follow-ups on dormant orders to move the closing process forward.

S H O W R O O M   M A N A G E M E N T

• Collaborate with Product Development & Marketing teams to manage showroom merchandising, implementing periodic updates to ensure product displays effectively showcase current collections and key offerings.

• Maintains overall showroom appearance, organization, and cleanliness to create a polished and welcoming environment

• Coordinates showroom readiness in advance of client appointments, including reordering/restocking client supplies such as beverages and other hospitality items as needed

• Hosts showroom appointments for retail clients by providing guidance and ensuring a professional, on-brand presentation of rental inventory

Q U A L I F I C A T I O N S   &   E X P E R I E N C E

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

L A N G U A G E   A B I L I T Y

• Ability to read, analyze, and interpret business documents.

• Strong communication skills, both written and verbal.

• Bilingual in English and Spanish is a strong plus.

M A T H   A B I L I T Y

• Ability to calculate figures such as discounts, percentages, and proportions.

R E A S O N I N G  A B I L I T Y

• Strong organizational skills

• Versatile problem solver

• Exceptional critical thinking skills

• Superior attention to detail

C O M P U T E R   S K I L L S

• Proficiency in IntelliEvent software

• Proficiency in Microsoft Office, particularly Excel and Word

• Experience with CRM systems and order management software