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Sales Floor Assistant Jobs (NOW HIRING)

JCPenney

Sales Floor Assistant

Springfield, IL · On-site

As the Sales Floor Assistant , you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and ...

JCPenney

Sales Floor Assistant

Kemmerer, WY · On-site

As the Sales Floor Assistant , you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and ...

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Sales Floor Assistant information

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How much do sales floor assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for sales floor assistant in the United States is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.32 per hour, depending on experience, location, and employer.

What is a sales floor assistant?

Sales Floor Assistants are retail employees responsible for maintaining the sales area, helping customers find products, restocking shelves, and ensuring the store is clean and organized. They often provide product information, handle customer inquiries, and support the overall shopping experience. Sales Floor Assistants play a key role in keeping the sales floor presentable and assisting with inventory management. Their work ensures that customers have a positive and efficient visit to the store.

What are the key skills and qualifications needed to thrive as a sales floor assistant?

To thrive as a Sales Floor Assistant, you need strong customer service skills, basic math abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and barcode scanners is typically required. Excellent communication, teamwork, and a proactive attitude help you stand out in this role. These skills and qualities are essential for delivering positive shopping experiences, maintaining store operations, and supporting sales goals.

What are some common challenges faced by sales floor assistants, and how can they be managed effectively?

Sales Floor Assistants often encounter challenges such as managing high customer traffic during peak hours, quickly restocking merchandise, and balancing customer service with other responsibilities. To manage these effectively, it's important to stay organized, communicate proactively with team members, and prioritize tasks based on urgency. Developing strong product knowledge and maintaining a positive, solution-oriented attitude also helps in delivering excellent service even during busy periods.

What is the difference between Sales Floor Assistant vs Sales Associate?

AspectSales Floor AssistantSales Associate
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales training often provided
Work EnvironmentRetail stores, customer service areasRetail stores, customer service areas
Job ResponsibilitiesAssisting customers, stocking shelves, maintaining store appearanceEngaging with customers, selling products, processing transactions

Both roles are common in retail, involve customer interaction, and require similar credentials. The main difference is that Sales Floor Assistants focus more on supporting store operations and customer service, while Sales Associates primarily focus on selling products and closing sales.

What is the lowest position in sales floor assistant?

The lowest position for a sales floor assistant is typically an entry-level role such as a sales associate or cashier, which involves basic customer service and sales tasks. Advancement opportunities may include supervisory or specialized roles with experience and training.

What cities are hiring for Sales Floor Assistant jobs?

Cities with the most Sales Floor Assistant job openings:

What are the most commonly searched types of Sales Floor jobs?

The most popular types of Sales Floor jobs are:

What states have the most Sales Floor Assistant jobs?

States with the most job openings for Sales Floor Assistant jobs include:

Sales Floor Assistant jobs near you
Infographic showing various Sales Floor Assistant job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $44,381 per year, or $21.3 per hour.

Sales Floor Assistant

JCPenney

Springfield, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

JCPenney rating

5.5

Company rating: 5.5 out of 10

Based on 678 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Primary Responsibilities:
    \t
  • Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
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  • Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
    • \t
  • SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
    • \t
  • Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
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  • General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
    • \t
  • Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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