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Saas Operations Engineer Jobs in Massachusetts (NOW HIRING)

Principal DevOps Engineer

Boston, MA · On-site

$118K - $190K/yr

Principal DevOps Engineer**Boston, MA | Hybrid | Onshape ... Onshape**, a PTC SaaS business, is redefining how professional engineers design, collaborate and ...

Principal DevOps Engineer

Boston, MA · On-site

$118K - $190K/yr

... s Engineer Boston, MA | Hybrid | Onshape Onshape, a PTC SaaS business, is redefining how ... Our platform brings the best of modern SaaS collaboration to 3D CAD -- think SolidWorks meets ...

Principal DevOps Engineer

Boston, MA · On-site

$118K - $190K/yr

Our platform brings the best of modern SaaS collaboration to 3D CAD - think SolidWorks meets GitHub meets Google Docs - and is used globally by teams building the next generation of products. We are ...

Senior DevOps Engineer

Boston, MA · On-site

$141K - $181K/yr

... SaaS applications. Responsibilities : • You will join our team as a Senior DevOps Engineer ... helping fill gaps in the extant platform infrastructure. • You will bring a depth of experience ...

Senior DevOps Engineer

Boston, MA · Remote

$141K - $181K/yr

... s Engineer to help modernize and scale the infrastructure that powers both our core compliance SaaS ... NET SaaS platform, improving reliability, speed, and consistency. * Design and implement GitHub ...

Senior/Lead DevOps Engineer

Boston, MA

$141K - $181K/yr

... s Engineer who has rich experience in cloud technologies in varied environments. Our Cloud DevOps ... Experience with a highly available and scalable SaaS. * Strong technical foundation in Microsoft ...

Principal DevOps Engineer

Boston, MA · On-site

$140K - $175K/yr

We are seeking a talented and experienced Principal DevOps Engineer / Site Reliability Engineer (SRE) to lead and drive the DevOps and SRE initiatives for our multi-tenant SaaS platform. The ...

DevOps Engineer

Boston, MA · On-site

$60 - $100/hr

Requirements: * 5+ years of hands-on experience building and maintaining DevOps pipelines in enterprise or SaaS environments. * Deep knowledge of AWS (EKS, Lambda, S3, RDS, EC2, VPC, Route 53 ...

Sr. IT Systems Engineer

Boston, MA · On-site

$113K - $155K/yr

What We're Looking For: * 5+ years of hands-on experience in IT systems engineering and SaaS operations. * Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM ...

Sr. IT Systems Engineer

Boston, MA · On-site

$113K - $155K/yr

What We're Looking For: * 5+ years of hands-on experience in IT systems engineering and SaaS operations. * Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM ...

Lead DevOps Engineer

Somerville, MA · On-site

$57.50 - $78.75/hr

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip ... Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS ...

Lead DevOps Engineer

Somerville, MA · On-site

$57.50 - $78.75/hr

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip ... Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS ...

Sr. IT Systems Engineer

Boston, MA · On-site +1

$113K - $155K/yr

What We're Looking For: * 5+ years of hands-on experience in IT systems engineering and SaaS operations. * Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM ...

Sr. DevOps Engineer

Boston, MA · On-site

$175K - $195K/yr

As a Sr. DevOps Engineer, you'll own the design and delivery of the cloud systems, CI/CD pipelines, and security architecture that keep our multi-tenant SaaS platform running for thousands of public ...

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Showing results 1-20

Saas Operations Engineer information

See Massachusetts salary details

$27K

$93.1K

$147.8K

How much do saas operations engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for saas operations engineer in Massachusetts is $93,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a SaaS operations engineer?

SaaS Operations Engineers are IT professionals responsible for managing, maintaining, and optimizing Software as a Service (SaaS) applications within an organization. They ensure these cloud-based services run smoothly, securely, and efficiently by monitoring performance, handling integrations, automating processes, and troubleshooting issues. Additionally, they often collaborate with security, IT, and development teams to support user access, data integrity, and compliance. Their role is crucial in enabling businesses to leverage SaaS tools effectively while minimizing downtime and risk.

What skills and qualifications are needed to thrive as a SaaS operations engineer?

To thrive as a SaaS Operations Engineer, you need expertise in cloud infrastructure management, automation, and a solid understanding of CI/CD pipelines, typically supported by a degree in computer science or related experience. Familiarity with tools like AWS, Azure, Docker, Kubernetes, and monitoring systems such as Datadog or New Relic is essential, along with experience in scripting languages like Python or Bash. Strong problem-solving skills, attention to detail, and effective communication help you collaborate with development teams and resolve operational issues quickly. These abilities ensure the reliability, scalability, and security of SaaS platforms, which are critical for customer satisfaction and business continuity.

What are common challenges faced by SaaS operations engineers, and how can they address them?

SaaS Operations Engineers often encounter challenges such as ensuring high service availability, managing seamless software deployments, and scaling infrastructure to meet customer demand. Proactively addressing these challenges involves implementing robust monitoring systems, automating deployment pipelines, and collaborating closely with development and support teams to quickly resolve incidents. Staying up-to-date with cloud technologies and best practices also helps in anticipating potential issues and improving system reliability.

What is the difference between Saas Operations Engineer vs Cloud Support Engineer?

AspectSaaS Operations EngineerCloud Support Engineer
CredentialsTypically requires experience with SaaS platforms, cloud services, and relevant certifications (e.g., AWS, Azure)Often holds cloud certifications and technical support experience
Work EnvironmentWorks within SaaS companies managing deployment, uptime, and customer issuesProvides technical support for cloud infrastructure and services
Employer & IndustrySaaS providers, cloud service companiesCloud service providers, managed service providers
Search & Comparison IntentFocuses on SaaS platform operations and customer successCenters on cloud infrastructure troubleshooting and support

The SaaS Operations Engineer primarily manages SaaS platform performance, deployment, and customer issues within SaaS companies. In contrast, the Cloud Support Engineer focuses on supporting cloud infrastructure and resolving technical problems for cloud service providers. While both roles require cloud-related certifications and technical skills, their focus areas differ based on the company's core services.

Sr. Network Engineer, SaaS Operations

Burlington, MA • On-site

State Street Corporation
Finance and Insurance • 10K+ employees

$120K - $202K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Key responsibilities

  • Design operational standards for firewall configurations, network change requests, documentation, and performance troubleshooting procedures.

  • Maintain and administer secure, auditable firewall configurations on-premise and in cloud environments that adhere to internal policies and standards.

  • Participate in client-facing network design meetings to facilitate establishing connectivity to CRD SaaS services in managed datacenter and cloud environments.


Job description

Who we are looking for
The successful candidate will excel at project-based work, service design, advanced troubleshooting, defining operational procedures, and managing the relationship with our hosting provider's Network Security team. The candidate will provide critical input on the strategy and development of network solutions.
Why this role is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.
What you will be responsible for
As Sr. Network Engineer you will
  • Design operational standards for firewall configurations, network change requests, documentation, and performance troubleshooting procedures.
  • Maintain and administer secure, auditable, on-premise and cloud-based firewall configurations that adhere to internal policies and standards.
  • Evaluate emerging network management and monitoring tools and related products.
  • Participate in client-facing network design meetings to facilitate establishing connectivity to CRD SaaS services in managed datacenter and cloud environments.
  • Perform various IT system support and system administration tasks as needed

What we value
Be self-motivated and flexible, ability to prioritize and multi-task on multiple highly visible and complex projects.
Work independently and efficiently to meet deadlines
Maintain advanced knowledge and experience with network security standards.
Able to work within a defined change management process and willingness to participate in periodic after-hours scheduled maintenance
Education & Preferred Qualifications
Bachelor degree in Information Technology or related field of study with a network engineering focus.
Substantial experience as a network engineering or network security professional
Substantial IT operational support experience
Additional requirements
Deep knowledge of IP protocols, routing, VLANs, DNS, NAT
Familiarity with Azure firewalls, routing, and NSGs would be a plus
Proficiency with one or more scripting languages, automation and DevOps tools
Excellent communication (oral and written), interpersonal, organizational, and presentation skills with an ability to represent complex data in executive level graphical reporting dashboards
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

State Street logo

About State Street

Sourced by ZipRecruiter

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1792

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