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Royal Service Agent Jobs (NOW HIRING)

Overnight Royal Service Agent

Austin, TX ยท On-site

$16.75 - $21/hr

Overnight Royal Service Agent Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal ...

Royal Service Agent

Washington, DC ยท On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

Royal Service Agent

Washington, DC ยท On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

Royal Service Agent

Washington, DC ยท On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

Hotel Call Center Royal Service Agent

Austin, TX ยท On-site

$16.75 - $21/hr

Royal Service Agent Your knowledge of the hotel and the technical skill you display when responding to guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent ...

Royal Service Agent

San Diego, CA ยท On-site

$18 - $22.50/hr

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Royal Service Agent. The Royal Service department is the communication hub of the resort. The expectations ...

Royal Service Agent

San Diego, CA ยท On-site

$18 - $22.50/hr

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Royal Service Agent. The Royal Service department is the communication hub of the resort. The expectations ...

Royal Service Agent

San Diego, CA ยท On-site

$18 - $22.50/hr

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Royal Service Agent. The Royal Service department is the communication hub of the resort. The expectations ...

Royal Service Agent

New Orleans, LA

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent

New Orleans, LA

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent

New Orleans, LA ยท On-site

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent (PM)

New Orleans, LA

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Front Desk Agent

Dallas, TX ยท On-site

$14 - $17.75/hr

Royal Service & Guest Communications (Flex Duties) * Serve as telephone concierge, answering ... Previous experience as a Front Desk Agent, Royal Service Agent, or Guest Relations role in a luxury ...

Front Desk Agent

Dallas, TX

$14 - $17.75/hr

Royal Service & Guest Communications (Flex Duties) * Serve as telephone concierge, answering ... Previous experience as a Front Desk Agent, Royal Service Agent, or Guest Relations role in a luxury ...

Front Desk Agent

Dallas, TX ยท On-site

$14 - $17.75/hr

Royal Service & Guest Communications (Flex Duties) * Serve as telephone concierge, answering ... Previous experience as a Front Desk Agent, Royal Service Agent, or Guest Relations role in a luxury ...

Royal Service Agent PM

New Orleans, LA ยท On-site

$15.75 - $19.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent (PM)

New Orleans, LA ยท On-site

$15.75 - $19.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent (PM)

New Orleans, LA

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

Royal Service Agent (PM)

New Orleans, LA ยท On-site

$16.25 - $20.50/hr

Maintain excellent communication within the Royal Service department as well as with all other departments. * Maintain a good relationship with all colleagues from all departments. * Participate in ...

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Royal Service Agent information

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$11

$19

$25

How much do royal service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for royal service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Royal Service Agent vs Concierge?

AspectRoyal Service AgentConcierge
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, resorts, cruise shipsLuxury hotels, resorts, private clubs
Employer & IndustryHospitality industry, luxury service providersHospitality industry, luxury service providers
Primary RoleAssist guests with personalized services, bookings, and requestsProvide guests with information, reservations, and personalized assistance

Both Royal Service Agents and Concierges work in luxury hospitality settings, focusing on guest satisfaction. While their roles overlap in providing personalized services, Royal Service Agents often handle more comprehensive guest needs, including special requests and tailored experiences, whereas Concierges primarily assist with information and reservations. Understanding these differences helps in choosing the right career path or service provider in the luxury hospitality industry.

What qualifications do I need to be a Royal Service Agent?

To become a Royal Service Agent, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and the ability to work in a fast-paced environment. Some positions may require previous experience in hospitality or customer service, and familiarity with reservation systems or related tools can be advantageous.

What cities are hiring for Royal Service Agent jobs?

Cities with the most Royal Service Agent job openings:

What states have the most Royal Service Agent jobs?

States with the most job openings for Royal Service Agent jobs include:

What are popular job titles related to Royal Service Agent jobs?

For Royal Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Royal Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

Overnight Royal Service Agent

Austin, TX โ€ข On-site

$16.75 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Job description

Overnight Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Benefits:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Assist with all external and internal calls either by redirecting calls or assisting the caller
  • Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
  • Take ownership of guests' requests/concerns and ensuring follow up according to the hotel's standards
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, promotions, and special events
  • Maintain and monitor the "Royal Service" and other software systems
  • Be central communication for all of the hotel's emergency procedures
  • Other duties as assigned

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus
  • Your team and working environment:

Austin's hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.