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About Us

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else.

We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients - then use smart data, automation, and logistics to deliver them at peak freshness.

It's grocery shopping reimagined - and we're just getting started.

If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you.

The Role

The Demand Planning Data Analyst supports the Demand Planner Manager in operating the forecasting engine that drives FreshDirect's inventory planning and procurement processes. This role is responsible for creating accurate product forecasts based on anticipated customer demand, analyzing performance metrics, and ensuring optimal in-stock levels and service standards. Key responsibilities include managing weekly forecasting processes and collaborating with cross-functional teams to enhance forecast accuracy. The ideal candidate will possess strong communication skills to convey technical concepts to non-technical colleagues, along with a commitment to continuous learning and process improvement.

What You'll Do

• Responsible for the creation, maintenance, and updating of demand forecasts by Base-Material-Plant-Day for the next 150 days (in base units), using the company's demand-planning platform alongside other tools.
• Execute and refine the weekly forecasting process, continuously seeking opportunities for improvement.
• Analyze and interpret complex datasets from multiple sources to inform decision-making.
• Apply statistical forecasting models to produce data-driven predictions.
• Achieve consensus for forecasts by collaborating with merchandising, purchasing, marketing and Supply Chain, Production, Operations, etc.
• Partner with the Demand Planner Manager to account for promotional impacts in forecasts.
• Track and report on forecast accuracy and related KPIs - including service levels, promotion impact, scrap, out-of-stock, and days on hand - to drive continuous improvement.
• Own root-cause analysis on forecast misses and lead weekly or biweekly consensus meetings with merchant partners to drive continuous improvement in forecast accuracy.
• Collaborate with cross-functional teams on sales or forecast-related projects as needed.
• Communicate forecast trends and their alignment with business changes to non-technical stakeholders.
• Manipulate and manage data sets with good governance.

What You'll Bring

• Bachelor's degree in Business Analytics, Supply Chain Management, Data Analytics, or a related field, or equivalent experience.
• 1-4 years of experience in demand planning, forecasting, or analytics roles at least.
• Fast learner with strong analytical skills.
• Proven ability to evaluate large data sets and turn findings into actionable recommendations.
• Advanced Excel skills and experience with visualization tools required.
• Working knowledge of SQL or Python for data extraction and reporting required.
• Experience with RELEX, Blue Yonder, o9, or similar demand planning platforms preferred.
• Experience with SAP or similar ERP systems preferred.

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills, with the ability to identify trends and root causes in complex datasets
• Ability to translate data insights into actionable recommendations
• Strong interpersonal skills, with the ability to build consensus across merchandising, purchasing, and supply chain stakeholders
• Clear communication skills with the ability to explain technical concepts to non-technical audiences
• Detail-oriented with strong follow-through and a sense of ownership over forecast outcomes
• Comfortable operating with ambiguity and making forecast calls under time pressure
• Self-directed, with a track record of proactively identifying forecast risks before they affect service levels
• Ability to influence cross-functional stakeholders and drive decisions without direct authority

Our Values at FreshDirect

We live these values every day:

A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what's right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You'll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth - many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

Salary

$68,000 - $90,000

Total Rewards & Benefits

Competitive compensation and comprehensive benefits

PTO, Safe & Sick Time, and Paid Holidays

Medical, Vision, Dental, and Voluntary Disability coverage

401(k) with employer match and Life Insurance

State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

Onsite FREE parking

FREE employee shuttle bus service from nearby Subway station

Training, leadership development, and tuition discount at local colleges

20% employee discount on FreshDirect online orders and Brooklyn wine store

Minimum 50% employee discount at our onsite employee market

Mobile phone discounts through partnerships with T-Mobile and Verizon

Gym membership discounts through NYSC

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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