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Room Service Associate Jobs in Norfolk, VA (NOW HIRING)

Heihotels

Room Service Attendant

Virginia Beach, VA · On-site

$3.50/hr

Our continued success is driven by our associates - the heart of every guest experience. Where ... Service all hospitality suites in accordance with Banquet Event Orders and established policies and ...

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

... room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive ... in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts ...

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

... room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive ... in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts ...

Raising Cane's

Customer Service Associate

Hampton, VA

$15.50/hr

... room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive ... in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts ...

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All JobsRoom Service Associate JobsRoom Service Associate Jobs in Norfolk, VA

Room Service Associate information

See Norfolk, VA salary details

$9

$17

$27

How much do room service associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for room service associate in Norfolk, VA is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.76 per hour, depending on experience, location, and employer.

What is a room service associate?

Room Service Associates are hospitality professionals responsible for delivering meals and beverages to guests' rooms in hotels or similar establishments. They take orders, prepare trays, and ensure that the food is presented attractively and delivered promptly. Room Service Associates also address guest requests, handle payments if needed, and maintain high standards of cleanliness and customer service. Their role is essential in providing a comfortable and convenient experience for hotel guests.

What are some common challenges room service associates face and how can they be managed effectively?

Room Service Associates often encounter challenges such as managing multiple orders during peak hours, ensuring timely delivery while maintaining food quality, and handling special guest requests or complaints. Effective communication with kitchen staff and other team members, staying organized, and remaining calm under pressure are key to overcoming these hurdles. Many hotels also provide training on customer service and time management to help associates succeed in these situations.

What are the key skills and qualifications needed to thrive as a room service associate, and why are they important?

To thrive as a Room Service Associate, you need strong customer service skills, attention to detail, and a basic understanding of food safety, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order tracking software, and safe food handling procedures is typically required. Excellent communication, time management, and a polite demeanor help you stand out in this guest-facing role. These skills ensure timely, accurate, and pleasant service experiences, which are crucial for guest satisfaction and the reputation of the hospitality establishment.

What is the difference between Room Service Associate vs Food Server?

AspectRoom Service AssociateFood Server
CredentialsHigh school diploma or equivalent; food safety certification often preferredHigh school diploma or equivalent; food safety certification often preferred
Work EnvironmentHotel or resort guest rooms, often in a hospitality settingRestaurants, cafes, or catering events
Employer & IndustryHotels, resorts, hospitality industryRestaurants, food service industry
Job DutiesDelivering food and beverages to guest rooms, providing guest serviceTaking orders, serving food and drinks at tables, ensuring customer satisfaction

While both roles involve serving food and providing customer service, a Room Service Associate primarily delivers food to hotel guests in their rooms within the hospitality industry. In contrast, a Food Server works in restaurants or similar settings, serving guests at tables. The credentials and work environment overlap, but the key difference lies in the location and nature of service.

What cities near Norfolk, VA are hiring for Room Service Associate jobs?

Cities near Norfolk, VA with the most Room Service Associate job openings:

Room Service Associate jobs near you

Room Service Attendant

Heihotels

Virginia Beach, VA • On-site

$3.50/hr

Part-time

Life, Retirement

Posted 19 days ago

HEI Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia's most desirable beachfront communities. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $3.50 - $3.50 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Essential Duties and Responsibilities

  • Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

  • Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

  • Set up and deliver all VIP amenities.

  • Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

  • Complete all shift side work as outlined in the hotel's operating policies and procedures.

  • Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

  • Perform all cash handling responsibilities in accordance with company policies and procedures.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job-related duties as assigned.

Qualifications and Skills

  • Hotel experience preferred.

  • Ability to communicate well with guests.

  • Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.

  • Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.

  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What HEI Hotels & Resorts employees say

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