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Roofing Customer Service Supervisor Jobs (NOW HIRING)

Lenze

Customer Service Supervisor

Uxbridge, MA · On-site

Customer Service Supervisor Location: Uxbridge, MA Position Type/Schedule: Hybrid (4 days in office, 1 day remote) Compensation: $73,000 - $85,000 ( Compensation is an estimate and depends on skills ...

Parker

Customer Service Supervisor

Washington, MO · On-site

Position Summary The Customer Service Supervisor is responsible for overseeing daily Customer Service activities, addressing customer requirements, and ensuring effective service operations. This ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Dsv Air & Sea SAU

$70K - $80K/yr

Responsible for developing, motivating and supervising a world-class customer service team * Key information into computer to compile work volume statistics for performance purposes and to keep ...

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Roofing Customer Service Supervisor information

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$24.5K

$58K

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How much do roofing customer service supervisor jobs pay per year?

As of Sep 9, 2026, the average yearly pay for roofing customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Roofing Customer Service Supervisor jobs?

For Roofing Customer Service Supervisor jobs, the most frequently searched job titles are:

Customer Service Representative - Roofing

Norwood, MA • On-site

O'LYN Roofing
Construction • 11 - 50 employees
Learn more about O'LYN Roofingexternal

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Customer Service Representative - Roofing

Location: Norwood, MA

Job Type: Full-Time

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Pay: $22.00–$28.00 per hour


About O'LYN Roofing

O'LYN Roofing is a trusted, family-owned roofing company with a reputation for quality, reliability, and exceptional customer service. We are looking for a friendly, reliable, and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be one of the first points of contact for homeowners interested in working with O'LYN. You will play an important role in creating a positive customer experience while managing incoming leads, qualifying opportunities, scheduling appointments, and supporting our sales and operations teams.

This is a fast-paced position for someone who enjoys talking with people, staying organized, solving problems, and working toward measurable goals.


Key Responsibilities

  • Handle a high volume of inbound and outbound calls while providing exceptional customer service.
  • Respond promptly to new leads from web forms, email, voicemail, and other sources.
  • Qualify homeowners based on project type, location, and other lead criteria.
  • Schedule, confirm, and rebook qualified estimate appointments with the appropriate sales representative.
  • Follow up with leads and opportunities throughout the CRM pipeline using established follow-up procedures.
  • Maintain accurate data entry and document all interactions in the CRM.
  • Resolve customer questions and concerns or route them to the appropriate team member.
  • Work closely with Marketing, Sales, and Production to ensure a smooth customer experience.
  • Assist with customer reviews, warranties, proposals, special projects, and other administrative tasks as needed.
  • Participate in team training and contribute ideas to improve lead quality, scheduling, customer service, and internal processes.

What We're Looking For

Required

  • 1+ years of customer service experience.
  • 1+ years of call center or high-volume phone experience.
  • Excellent verbal and written communication skills.
  • A friendly, professional, and confident phone presence.
  • Strong listening and problem-solving skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Strong attention to detail and accurate data-entry skills.
  • Ability to learn and consistently follow established processes and procedures.
  • Reliable transportation to our Norwood location.
  • Ability to pass a background check.
  • Full-time Monday–Friday, 8:30 AM–5:00 PM availability.


Preferred

  • Previous customer service or call center experience in the home improvement, roofing, construction, HVAC, plumbing, windows, solar, or related industries.
  • Inside sales or appointment-setting experience.
  • Experience working with a CRM.
  • Experience working with lead-generation or appointment-setting processes.


Compensation & Benefits

  • $22.00–$28.00 per hour
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • On-the-job training
  • Team-building outings and activities
  • Quarterly performance incentives
  • Supportive and collaborative work environment
  • Opportunities for growth

Why Join O'LYN Roofing?

When you join O'LYN Roofing, you're joining a family-owned company that values its employees and the homeowners we serve. We believe every team member plays an important role in our success. You'll have the opportunity to develop your customer service, communication, sales, and organizational skills while working alongside a supportive team in a growing company.


Don’t just find a job, build a career with the best in the business. Click Apply to submit your resume, and let’s discuss your future with O'LYN Roofing.


O'LYN Roofing is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.