We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes-so commercial, service, and customer-facing ...
We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes-so commercial, service, and customer-facing ...
Roleplay information
What are some common challenges faced by professional roleplay facilitators in training or therapeutic environments?
What is the difference between Roleplay vs Customer Service Representative?
| Aspect | Roleplay | Customer Service Representative |
|---|---|---|
| Required Credentials | None specific, often training provided | Customer service training, sometimes certifications |
| Work Environment | Training sessions, role-playing scenarios, sometimes remote or in-person | Call centers, retail, office settings, often remote or on-site |
| Industry Usage | Entertainment, training, therapy, education | Retail, telecom, banking, hospitality |
| Common Search/Comparison | Roleplay vs Customer Service |
Roleplay involves acting out scenarios for training, entertainment, or therapy, often without formal credentials. Customer Service Representatives handle customer inquiries, requiring specific training and certifications. While both roles involve communication skills, roleplay focuses on simulation, whereas customer service emphasizes real-world problem solving in service environments.
How to become a role player?
What are the key skills and qualifications needed to thrive as a Roleplay Facilitator, and why are they important?
What skill pays $100 an hour?
What jobs pay 4000 a week without a degree?
What jobs pay $700 a day?
What are roleplay jobs?

Other
Posted 16 days ago
Job description
Sales Executive - Pharma + MedTech (Individual Contributor)
CGS Immersive | TeamworkAR / Cicero
Location: USA/Canada (Remote)
Travel: ~25%
Company Profile:
For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients' complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.
CGS Immersive:
We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes-so commercial, service, and customer-facing teams execute with confidence and consistency.
Role Overview:
We're hiring a senior, quota-carrying Individual Contributor to expand Cicero across pharma and MedTech business units in the USA and Canada.
Key Responsibilities:
- Manage the entire sales process: from prospecting and discovery to crafting solutions and closing deals
- Focus on selling to pharma and MedTech sectors (covering medicines and equipment), mainly targeting the business unit level
- Engage in high-level discussions with Commercial/BU leaders, Operations teams, and other key decision-makers
- Develop advocates, build multi-threaded account relationships, and ensure clear next steps are established
- Leverage storytelling to highlight Cicero's value: define the problem, outline the cost, present the change, and celebrate the win
- Travel about 25% within the USA and Canada for important meetings and critical points in the sales process
Required Qualifications:
- Proven pharma/MedTech sales expertise (therapeutics/equipment)
- Record of real wins within pharma/MedTech industry organizations
- Skilled at selling to owners and senior leaders, not just L&D
- Strong communicator and natural storyteller
- High-performing IC mindset: ownership, urgency, consistency, resilience
Nice to have
- Familiarity with AI, workforce transformation, learning, or enablement