Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Quick apply
Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Responsibilities : • Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. • Take ownership of ...
Responsibilities : • Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. • Take ownership of ...
Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. * Take ownership of escalated issues end-to-end ...
Responsibilities : • Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. • Take ownership of ...
Responsibilities : • Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures. • Take ownership of ...
Territory Field Lead
Springfield, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
Territory Field Lead
Springfield, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
Territory Field Lead
Independence, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
New
Territory Field Lead
Independence, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
New
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
New
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
New
Territory Field Lead
Independence, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
Territory Field Lead
Independence, MO · On-site
Why Join T-ROC? Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment. Access to professional development and career growth opportunities. A collaborative and ...
Gas Station Sales Associate
Saint Louis, MO · On-site
$15/hr
ROC, LLC is an equal opportunity employer. Job duties may change without notice. Must pass a drug test and background check. Positions Supervised: None. FLSA Status: Non-Exempt. Job Types: Full-time, ...
Quick apply
Gas Station Sales Associate
Saint Louis, MO · On-site
$15/hr
ROC, LLC is an equal opportunity employer. Job duties may change without notice. Must pass a drug test and background check. Positions Supervised: None. FLSA Status: Non-Exempt. Job Types: Full-time, ...
Be Seen First
Convenience Store Sales Associate
Mehlville, MO · On-site
$15 - $19/hr
... ROC, LLC is an equal opportunity employer. Job duties may change without notice. Must pass a drug test and background check. Positions Supervised: None Job Status: Full Time & Part Time FLSA Status:
Quick apply
Be Seen First
Convenience Store Sales Associate
Mehlville, MO · On-site
$15 - $19/hr
... ROC, LLC is an equal opportunity employer. Job duties may change without notice. Must pass a drug test and background check. Positions Supervised: None Job Status: Full Time & Part Time FLSA Status:
PRN Home Health OT Illinois
Saint Louis, MO · On-site
$50 - $75/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $50.00, Holiday routine: $75.00, Start of Care / Resumption of Care: $130.00, Weekend SOC / ROC: $140.00, Holiday SOC / ROC: $195.00, Recert ...
PRN Home Health OT Illinois
Saint Louis, MO · On-site
$50 - $75/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $50.00, Holiday routine: $75.00, Start of Care / Resumption of Care: $130.00, Weekend SOC / ROC: $140.00, Holiday SOC / ROC: $195.00, Recert ...
PRN Speech Therapist Illinois
Saint Louis, MO · On-site
$55 - $82.50/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $55.00, Holiday routine: $82.50, Start of Care / Resumption of Care: $125.00, Weekend SOC / ROC: n/a, Holiday SOC / ROC: $187.50, Recert Visit ...
PRN Speech Therapist Illinois
Saint Louis, MO · On-site
$55 - $82.50/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $55.00, Holiday routine: $82.50, Start of Care / Resumption of Care: $125.00, Weekend SOC / ROC: n/a, Holiday SOC / ROC: $187.50, Recert Visit ...
Physical Therapist-Home Health-Downtown STL
Saint Louis, MO · On-site
$60 - $90/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $60.00, Holiday routine: $90.00, Start of Care / Resumption of Care: $130.00, Weekend SOC / ROC: $140.00, Holiday SOC / ROC: $195.00, Recert ...
Physical Therapist-Home Health-Downtown STL
Saint Louis, MO · On-site
$60 - $90/hr
EverTrue Pay & Benefits Episodic Pay Model - Routine: $60.00, Holiday routine: $90.00, Start of Care / Resumption of Care: $130.00, Weekend SOC / ROC: $140.00, Holiday SOC / ROC: $195.00, Recert ...
Physical Therapist
Saint Louis, MO · On-site
$50 - $56/hr
Perform Start of Care (SOC), Evaluations, Resumption of Care (ROC), and Recertifications * Provide ongoing therapy visits and reassess patient progress * Develop and implement individualized ...
Physical Therapist
Saint Louis, MO · On-site
$50 - $56/hr
Perform Start of Care (SOC), Evaluations, Resumption of Care (ROC), and Recertifications * Provide ongoing therapy visits and reassess patient progress * Develop and implement individualized ...
RN Case Manager - Home Health Full-Time Day Shift
$29.39 - $48.20/hr
Completes required physician summaries at SOC, Recert, Transfer, ROC and discharge. Documents any communication with the home health/hospice team. Maintains an accurate visit schedule to reflect ...
Quick apply
RN Case Manager - Home Health Full-Time Day Shift
$29.39 - $48.20/hr
Completes required physician summaries at SOC, Recert, Transfer, ROC and discharge. Documents any communication with the home health/hospice team. Maintains an accurate visit schedule to reflect ...
Director, Merchandise
California, MO · On-site
$120 - $190/hr
* Own end-to-end merchandise operations across Roc Nation's artist roster * Lead demand forecasting, financial modeling, product development, vendor and partner management, D2C e-commerce, tour ...
New
Director, Merchandise
California, MO · On-site
$120 - $190/hr
* Own end-to-end merchandise operations across Roc Nation's artist roster * Lead demand forecasting, financial modeling, product development, vendor and partner management, D2C e-commerce, tour ...
New
Machine Learning Tutor
Kansas City, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Machine Learning Tutor
Kansas City, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Machine Learning Tutor
Saint Louis, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Machine Learning Tutor
Saint Louis, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Machine Learning Tutor
Columbia, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Machine Learning Tutor
Columbia, MO · Remote
$18 - $40/hr
... ROC curves. Emphasizes practical model development workflow and connects machine learning to recommendation systems, fraud detection, and predictive analytics. * Curriculum Awareness & Adaptive ...
Roc information
See Missouri salary details
$5.41 - $8.59
1% of jobs
$8.59 - $11.77
0% of jobs
$11.77 - $14.94
0% of jobs
$14.94 - $18.12
4% of jobs
$18.12 - $21.30
10% of jobs
$22.97 is the 25th percentile. Wages below this are outliers.
$21.30 - $24.47
19% of jobs
The median wage is $26.46 / hr.
$24.47 - $27.65
26% of jobs
$30.21 is the 75th percentile. Wages above this are outliers.
$27.65 - $30.83
19% of jobs
$30.83 - $34.01
10% of jobs
$34.01 - $37.18
6% of jobs
$37.18 - $40.36
5% of jobs
$5
$28
$40
How much do roc jobs pay per hour?
What is the difference between Roc vs Data Analyst?
| Aspect | Roc | Data Analyst |
|---|---|---|
| Required Credentials | Typically relevant certifications or training in data collection and analysis | Bachelor's degree in statistics, data science, or related fields; certifications like CAP or Microsoft Data Analyst |
| Work Environment | Data collection sites, fieldwork, or office settings | Office-based, working with data sets and visualization tools |
| Employer & Industry Usage | Used in industries like marketing, research, and data services | Common in finance, healthcare, marketing, and tech sectors |
| Search & Comparison Intent | Understanding roles related to data collection and analysis | Comparing data-related roles and responsibilities |
The main difference between Roc and Data Analyst lies in their focus: Roc often emphasizes data collection and fieldwork, while Data Analysts primarily analyze and interpret data in office settings. Both roles require familiarity with data tools, but their work environments and specific tasks differ significantly.
What is a ROC?
A ROC (Remote Operations Center) job typically involves monitoring, managing, and optimizing remote systems, networks, or infrastructure in industries such as IT, energy, or transportation. ROC professionals ensure smooth operations by detecting and responding to issues, performing remote troubleshooting, and coordinating with on-site teams when necessary. These roles often require technical expertise, problem-solving skills, and familiarity with monitoring tools.
How does a Revenue Operations Coordinator (ROC) typically interact with sales, marketing, and customer success teams?
What are the key skills and qualifications needed to thrive as a Revenue Operations Coordinator (ROC), and why are they important?
What are popular job titles related to Roc jobs in Missouri?
For Roc jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Roc jobs in Missouri look for?
The top searched job categories for Roc jobs in Missouri are:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Job description
POSITION SUMMARY:
The SWAT / Escalation Engineer serves as the final escalation point from the Remote Operations Center (ROC) for complex, multi-domain technical issues that have exceeded the troubleshooting capabilities of the service desk. This role owns problems end-to-end from escalation through root cause identification and resolution, responds to critical client situations requiring immediate intervention, and drives knowledge transfer back into the ROC to reduce future escalation volume.
- This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures.
- Take ownership of escalated issues end-to-end, driving them from initial assessment through root cause analysis and confirmed resolution.
- Diagnose and remediate complex problems spanning server infrastructure, virtualization (Hyper-V, VMware), networking, identity, and cloud services - particularly issues that cross multiple technology domains.
- Troubleshoot advanced networking issues including firewalls, routing, switching, VPN, DNS, and wireless infrastructure.
- Resolve complex Microsoft 365, Azure, Entra ID, Exchange Online, and Intune issues including hybrid identity, conditional access, and mail flow.
- Identify recurring escalation patterns, perform trend analysis, and provide actionable feedback to ROC leadership to reduce repeat escalations.
- Create and maintain runbooks, knowledge base articles, and resolution documentation based on resolved escalations to improve ROC self-sufficiency.
- Coach and mentor ROC Analysts and Engineers through real-time guidance, post-incident reviews, and targeted skill development to improve first-call resolution rates.
- Work within the PSA and documentation platforms to document escalated issues with thorough resolution notes, root cause findings, and any environmental recommendations.
- Collaborate closely with Technical Account Managers (TAMs), vCIOs, and the ROC to ensure world-class support delivery for all clients.
- Support or coordinate onsite responses for business-critical incidents, either by direct presence or by working in real-time with field technicians, TAMs, or client IT staff to drive rapid resolution.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge: This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment. Strong working knowledge of Active Directory, Entra ID, Group Policy, DNS/DHCP, backup and disaster recovery, and Microsoft 365 administration. Familiarity with PowerShell scripting for troubleshooting and automation. Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
- Skills: Excellent analytical and diagnostic skills with a methodical approach to root cause analysis. Strong written and verbal communication skills, including the ability to document complex issues clearly for both technical and non-technical audiences. Highly self-motivated and capable of working independently under pressure. Ability to prioritize and manage multiple concurrent escalations.
- Abilities: Proven analytical and problem-solving abilities. Ability to collaborate with peers to solve problems. Ability to meet deadlines and perform effectively under pressure.
BENEFITS & PERKS:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
- 401(k) with company match to help you plan for the future
- Referral bonus program. Get rewarded for bringing great people to the team.
Health & Wellness
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company provided Life Insurance, STD, LTD and AD&D
- Employee Assistance Program (EAP) for confidential counseling and support services
- Paid Time Off starting on your hire date
- Sick Time Off
- Employee Discount Program for added savings
#LI-LD1
About GFI Digital
Sourced by ZipRecruiter
Industry
Computer and peripheral equipment manufacturing
Company size
201 - 500 Employees
Headquarters location
Maryland Heights, MO, US
Year founded
1999