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General Manager,Hospitality & Operations

About Easter Seals Alberta

For morethan 70 years, Easter Seals Alberta has been helping individuals withdisabilities and medical conditions live more independent and fulfilling lives.We are committed to creating an inclusive workplace where diversity is valued,collaboration is encouraged, and every employee has the opportunity to make adifference.

About the Role

Reportingto the Director of Impact, the General Manager provides strategic andoperational leadership across hospitality and guest services while ensuringoperational excellence, financial sustainability, regulatory compliance, and aculture where health and safety comes first at Camp Horizon in the beautiful Kananaskis! 

You willoversee accommodations, food & beverage, recreation, maintenance, and guestservices while partnering closely with our Events Team and colleagues acrossAlberta to deliver exceptional experiences and organizational success.

What You'll Do

Hospitality & Guest Experience

• Champion exceptional guest experiences across all operations.
• Maintain consistent hospitality and brand standards.
• Respond to guest feedback and drive continuous service improvements.
• Foster a culture where every team member contributes to memorable guest experiences.

Operational Leadership

• Lead day-to-day operations across accommodations, maintenance, recreation, and food & beverage.
• Ensure high standards of cleanliness, maintenance, safety, and service.
• Develop operational policies and procedures.
• Monitor operational performance and implement continuous improvements.

Financial Management

• Develop and manage operating budgets and forecasts.
• Monitor occupancy, revenue, expenses, and financial performance.
• Identify opportunities to improve profitability and operational efficiency.
• Manage vendor relationships and approve expenditures.

Team Leadership

• Recruit, mentor, coach, and develop department leaders.
• Build an engaged, collaborative, and accountable workplace culture.
• Support employee development, succession planning, and performance management.
• Partner with Human Resources on employee relations and workforce planning.

Recreation & Program Growth

• Expand recreation, camp, and educational programming.
• Develop strategies to increase school and group bookings.
• Evaluate programs to meet evolving guest needs and market trends.

Cross-Functional Leadership

• Partner with Events, Sales, and Marketing teams to maximize occupancy and guest satisfaction.
• Build relationships with tourism organizations, community partners, and event planners.
• Promote collaboration across our Kananaskis, Calgary, Edmonton, and remote teams.

Governance, Compliance & Safety

• Ensure compliance with legislation, accreditation standards, and organizational policies.
• Lead health, safety, food safety, emergency preparedness, and risk management initiatives.
• Maintain operational standards while promoting a culture of continuous improvement.

What You Bring

• Degree or diploma in Hospitality Management, Business Administration, Tourism, or a related field (preferred).
• 7-10 years of progressive leadership experience in hospitality, hotel, resort, or multi-department operations.
• Proven success managing budgets, operations, guest services, and large teams.
• Strong financial management and business planning skills.
• Experience leading operational excellence, compliance, accreditation, and quality improvement initiatives.
• Excellent communication, coaching, and relationship-building abilities.
• Knowledge of workplace health and safety legislation, food safety, and risk management.
• A hands-on leadership style with strategic vision and operational expertise.

The following certifications would be consideredassets

• Pool Operations
• ProServe
• First Aid & CPR
• Wilderness First Aid
• High Ropes Certification
• Food Safety
• Emergency Response & Crisis Management
• Customer Service Excellence

Working Conditions

• Based onsite at Camp Horizon in Kananaskis
• Regular walking and movement throughout the property.
• Evening, weekend, holiday, and occasional on-call work required.
• Fast-paced environment requiring adaptability and strong leadership.

What We Offer

        Comprehensive benefits package after threemonths of employment.

        Employer-matched RRSP plan.

        A fun, dynamic, and collaborative team culture.

        Ongoing opportunities for professional growthand learning.

        The chance to make a meaningful impact andenhance the lives of others every day.

Ready to Make an Impact?

If you'rean experienced hospitality leader who is passionate about service excellence,operational leadership, and creating inclusive, memorable experiences, we'dlove to hear from you. Easter Seals Alberta is an equal opportunityemployer committed to building an inclusive and accessible workplace. Weencourage applications from all qualified candidates. Accommodations areavailable throughout the recruitment process and employment. If you requireaccommodation at any stage, please let us know, and we will work with you tomeet your needs.

Applytoday and help inspire potential, build community, and enrich lives with EasterSeals Alberta.