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Returns Processing Specialist Jobs (NOW HIRING)

ADP, Inc.

Order Processing Specialist

Wyckoff, NJ · On-site

$23.50/hr

Order Processing Specialist Full Time Clerical Wyckoff, NJ, US Who We Are Puresan is a leading ... Process return merchandise authorizations (RMAs), dispenser service tickets, and machine service ...

Unavailable

Centralized Processing Specialist

Houston, TX · On-site

$20 - $26/hr

As a Payment Specialist, you will work in a fast-paced environment and be responsible for managing ... process return files and reconcile daily activity. * Process EFT claims, including reviewing ...

TEI Staffing

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Order Processing Specialist

Alvin, TX · On-site

$18 - $25/hr

We are seeking a detail-oriented Order Processing Specialist to join our growing team. In this role ... returns, or issuing credits. Qualifications & Requirements * 1 to 3+ years of professional ...

National Cellular

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Returns & Shipping Specialist

Linden, NJ · On-site

$18 - $19/hr

The Returns & Shipping Specialist will be responsible for handling customer returns, processing ... Process and manage customer returns * Print shipping labels and fulfill orders using UPS, FedEx ...

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Returns Processing Specialist information

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$13

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How much do returns processing specialist jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for returns processing specialist in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Returns Processing Specialist vs Customer Service Representative?

Returns Processing SpecialistCustomer Service Representative
Focuses on handling product returns, processing refunds, and managing return logisticsHandles customer inquiries, provides product information, and resolves service issues
Requires knowledge of return policies, inventory systems, and sometimes basic troubleshootingRequires strong communication skills, problem-solving, and product knowledge
Work environment often includes warehouses, fulfillment centers, or retail storesTypically works in call centers, retail stores, or office settings

While both roles involve customer interaction, the Returns Processing Specialist primarily manages the logistics of product returns and refunds, whereas the Customer Service Representative handles a broader range of customer inquiries and support. The two roles often overlap in customer communication but differ in their core responsibilities and work environments.

What cities are hiring for Returns Processing Specialist jobs?

Cities with the most Returns Processing Specialist job openings:

What states have the most Returns Processing Specialist jobs?

States with the most job openings for Returns Processing Specialist jobs include:

What are popular job titles related to Returns Processing Specialist jobs?

For Returns Processing Specialist jobs, the most frequently searched job titles are:

Returns Processing Specialist jobs near you

Centralized Processing Specialist

El Monte, CA • On-site

East West Bank
Commercial Banking • 1 - 5K employees
Learn more about East West Bankexternal

$20 - $26/hr

Full-time

Posted 10 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.


We are seeking a detailed oriented and driven Payment Specialist who specializes in ACH, EFT claims, and wire processing to join our team.  As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market. 

As a Payment Specialist, you will work in a fast-paced environment and be responsible for managing tasks related to ACH processing, which includes reviewing, processing and reconciling ACH prefunding files, ACH exceptions (reversals, stop payment requests, failed batches, etc.) ensuring the usage of correct ACH codes, and assisting with EFT claim processing (disputes/chargebacks) within the established SLAs.  The Payment Specialist role is critical in maintaining secure and efficient payment processing with a focus on fraud prevention and adhering to the Banks processes and procedures.  


  • Accurate handling of ACH and EFT claim activity ensuring payments are compliant with Bank procedures, regulatory & NACHA requirements.  
  • Process, research, and resolve ACH reject activity within established SLAs.  
  • Investigate and resolve payment discrepancies, including unauthorized transactions and chargeback activity. 
  • Monitor, review, and clear ACH fraud alerts according to Bank policy.  
  • Track and follow up on status of all pending ACH batches.  
  • Exception handling review, including follow-ups with internal departments on pending responses, process return files and reconcile daily activity.   
  • Process EFT claims, including reviewing supporting documentation, updating dispute logs, following up on pending claims, and tracking resolution status withing established SLAs. 
  • Cross train and support wire processing activities. 
  • Perform other duties as assigned. 

  • 1-2 years of experience working in the banking industry with strong knowledge in ACH and wire payment processing strongly preferred.  
  • Knowledge of relevant ACH rules and regulations set by NACHA and card networks.   
  • 10 key-by touch, typing 40-50 WPM with high accuracy. 
  • Understanding of reconcilement processes (e.g., general ledgers, debit, and credit reconciliation) preferred.  
  • Ability to multitask and work in a fast paced, highly secured, and measured production environment.  
  • Strong attention to detail, and proficiency in Microsoft Word and Excel. 
  • Excellent verbal (telephone) & written communication skills (email) to interact with internal and external partners. 
  • Knowledge of FIS core and payment systems or similar preferred.  
  • Participate in afterhours and weekend testing when needed and flexibility to work overtime as needed.  

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.  


The base pay range for this position is USD $20.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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