Returns Processing Associate Jobs in Willard, OH

Job Summary:   The Loan Administrator is responsible for supporting the operational servicing, maintenance, balancing, and reporting of the bank’s loan portfolio. This role ensures accurate loan servicing activities across multiple loan products, regulatory reporting requirements, investor reporting obligations, and internal reconciliation processes. The position requires strong attention to detail, accuracy, and the ability to manage recurring deadlines ranging from daily to annual cycles.

Essential Duties and Responsibilities

Loan Servicing & Administration

• Process incoming mail related to loan servicing (daily) 
• Provide payoff quotes and requests to lenders, tellers, and customers (daily) 
• Support  NSF, non-accrual payments, and ACH returns processing (daily) 
• Process lien and mortgage releases (as needed) 
• Handle floor plan management, including payoffs and manual curtailment billing      (daily)

Escrow & Insurance Administration

• Perform escrow analyses, including pulls, verifications, and releases (daily) 
• Process escrow distributions including taxes, flood, and hazard insurance (weekly)      
• Maintain PMI records and updates (weekly) 

Investor & Secondary Market Reporting

• Complete Fannie Mae reporting and reject resolution (daily) 
• Process Fannie Mae rate updates and sales reporting (daily/as needed) 
• Manage Farmer Mac and USDA reporting (monthly) 

Loan Balancing & General Ledger Reconciliation

• Perform loan control balancing (daily) 
• Complete general ledger reconciliations (monthly) 
• Maintain credit card system updates including fraud alerts, travel notices, and      inquiries (daily) 
• Support credit card customer service issues including fraud and disputes (daily) 

Collateral, Legal & Compliance Support

• Manage UCC assignments, releases, and continuations (monthly) 

Board & Management Reporting

• Provide data for monthly board reporting (monthly)  
• Support loan sales reporting used by executive leadership and HR (monthly) 

Payments, Wires & Treasury Support

• Process wires (daily) 
• Handle SBA payment processing (weekly) 
• Support debt protection reporting and payments (monthly) 

Additional Duties

• Support for Loan Processing and Loan Review
• Performs other duties as assigned to support Loan Operations and Lending Department needs. 

Qualifications

Education and Experience: High School diploma or equivalent required. Associate’s degree or higher in appropriate field preferred. 2-5 Years of experience in loan servicing, loan operations, or banking operations preferred. 

Skills or Qualifications: Must be a self-motivated and focused team player. It is important to possess excellent verbal and written communication skills along with the ability to work well with various lending officers and external loan services vendors. Strong Attention to Detail, organization skills, ability to work in a fast-paced environment, handle multiple tasks, proficient with MS Office programs and computer savvy, willingness to learn and adapt quickly, knowledge of basic accounting principles. Familiar with bank documents. 

Essential Functions

The employee must be able to perform the following essential functions, with or without reasonable accommodation:

• Perform the primary duties of the position accurately, efficiently, and independently. 
• Maintain regular and reliable attendance. 
• Report to work as scheduled and work the assigned hours. 
• Remain awake, alert, attentive, and able to safely perform job duties throughout the scheduled workday. 
• Exercise sound judgment while performing assigned responsibilities. 
• Communicate professionally and effectively with customers, coworkers, management, and third parties in person, by telephone, and electronically. 
• Maintain confidentiality of customer and Bank information. 
• Comply with all Bank policies, procedures, regulatory requirements, and security protocols. 
• Maintain accuracy and attention to detail while performing assigned duties. 
• Adapt to changing priorities and perform other duties as assigned.

Physical & Work Conditions: Primary office-based role. May be subject to prolonged sitting/standing, frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, lifting of 1 – 15 lbs. Must be able to travel by vehicle to branches/meetings/seminars, and so forth.

Equal Employment Opportunity

First National Bank of Bellevue is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other status protected by law.