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Retention Program Manager Jobs in Florida (NOW HIRING)

Core One

Program Manager

Tampa, FL · On-site

We are committed to recruiting, nurturing, and retaining top talent! We offer a competitive total ... The Program Manager maintains interface with senior levels of customer organizations and consults ...

Core One

Program Manager

Tampa, FL · On-site

We are committed to recruiting, nurturing, and retaining top talent! We offer a competitive total ... The Program Manager maintains interface with senior levels of customer organizations and consults ...

Cherokee Federal

Program Manager

Tampa, FL · On-site

Program Manager Please Note: This position is pending a contract award. If you are interested in a ... Exhibiting workforce recruitment, hiring, and retention * Active Project Management Professional ...

Qualis LLC

Program Manager

Merritt Island, FL · On-site

Develop and maintain staffing, resource, transition, and retention strategies to ensure sustained ... years of program or project management experience. * Demonstrated experience leading ...

New

SOSi

Program Manager

Tampa, FL

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program ... Exhibiting workforce recruitment, hiring, and retention * Active Project Management Professional ...

SOSi

Program Manager

Tampa, FL · On-site

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program ... Exhibiting workforce recruitment, hiring, and retention * Active Project Management Professional ...

SOSi

Program Manager

Tampa, FL · On-site

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program ... Exhibiting workforce recruitment, hiring, and retention * Active Project Management Professional ...

ISPA Technology, LLC

Program Manager

Panama City, FL · On-site

Program Manager Location: Panama City Beach, Florida Clearance: Active Top Secret, or ability to ... Support transition, hiring, onboarding, retention, and long-term workforce planning. * Help ...

ISPA Technology

Program Manager

Panama City Beach, FL · On-site

Program Manager Location: Panama City Beach, Florida Clearance: Active Top Secret, or ability to ... Support transition, hiring, onboarding, retention, and long-term workforce planning. * Help ...

ISPA Technology

Program Manager

Panama City Beach, FL · On-site

Program Manager Location: Panama City Beach, Florida Clearance: Active Top Secret, or ability to ... Support transition, hiring, onboarding, retention, and long-term workforce planning. * Help ...

Prescient Edge

Expert Program Manager

Tampa, FL · On-site

Job Title Expert Program Manager Location Tampa, FL 33621 US (Primary) Category Intelligence Job ... Exhibiting workforce recruitment, hiring, and retention. * Active Project Management Professional ...

Prescient Edge

Expert Program Manager

Tampa, FL · On-site

Expert Program Manager Benefits At Prescient Edge, we believe that acting with integrity and ... Exhibiting workforce recruitment, hiring, and retention. * Active Project Management Professional ...

Endurion

Deputy Program Manager

Tampa, FL · On-site

$110K/yr

Support workforce planning, incumbent retention, recruiting, onboarding, credentialing, security ... Assume delegated Program Manager responsibilities during the Program Manager's absence. * Perform ...

Endurion

Deputy Program Manager

Tampa, FL · On-site

$106K/yr

Deputy Program Manager Professional Tampa, FL, US 4 days ago Requisition ID: 1115 Endurion is ... Support workforce planning, incumbent retention, recruiting, onboarding, credentialing, security ...

EC-Council

Academic Program Manager

Lutz, FL · On-site

Position : Academic Program Manager Location : Lutz EC-Council is the world's largest ... Partner Retention & Success * Build long-term relationships that drive partner satisfaction ...

EC-Council Group

Academic Program Manager

Tampa, FL · On-site

The Academic Program Manager position offers a rewarding career in the highly growing field of ... Partner Retention & Success * Build long-term relationships that drive partner satisfaction ...

Lennar

Security Program Manager

Miami, FL · Hybrid

$123K - $150K/yr

Security retains final review and sign-off authority on every policy; the Security Program Manager ensures the process is followed. * Own the evidence library: ensure evidence is properly cataloged ...

Lennar Homes

Security Program Manager

Miami, FL · Hybrid

$123K - $150K/yr

Security retains final review and sign-off authority on every policy; the Security Program Manager ensures the process is followed. * Own the evidence library: ensure evidence is properly cataloged ...

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Business Retention & Marketing Program Manager

Pinellas Park, FL • On-site, Remote

Wow
See more jobs at Wowexternal

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The Opportunity

The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for the Business Video Migration, and project management across concurrent customer-impacting initiatives.

This role keeps deliverables moving, customers informed, and leadership updated through ongoing periods of change-with a consistent focus on protecting and retaining the existing customer base.

What You'll Do

Base salary up to $80,000/year and comprehensive benefits include:

  • Medical, dental, vision, and life insurance
  • HSA and FSA available
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts

Advertising Coordination & Continuity

  • Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.

Business Retention Marketing

  • Coordinate the strategic marketing effort for Business Retention alongside the Director.
  • Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.

Project Coordination

  • Manage concurrent customer-impacting initiatives, including:
    • Project trackers
    • Timelines
    • Cross-functional sequencing
    • Escalations

Customer Base Protection

  • Keep customer messaging consistent and well-timed across initiatives.
  • Identify and flag at-risk and high-value accounts.
  • Partner with Account Managers (AMs) on customer retention and save efforts.

Data & Insights

  • Pull and analyze retention, disconnect, and pipeline data.
  • Surface churn drivers, at-risk trends, and segment-level patterns.
  • Use insights to help shape strategic timing and prioritization.

Enablement Support

  • Assist in building playbooks and talking points.
  • Support process documentation that equips Business Customer-facing teams to consistently manage:
    • Renewals
    • Transitions
    • Customer-impacting changes

Reporting & Communication

  • Provide clear, regular status updates and reporting to the Director and leadership.
  • Keep Account Management and Field teams informed regarding timing and customer impact.
  • Perform other duties as assigned.

What You'll Bring

Minimum Required Education & Experience

  • Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
  • 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
  • 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
  • Demonstrated proficiency with project-tracking and reporting.
  • Comfort working with customer data.
  • Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.

Skills & Abilities for Success

  • Cross-functional project coordination or program management
  • Marketing strategy and execution coordination
  • Data-informed decision-making
  • Clear and effective communication

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear
  • Required to use hands to type, handle objects, and paperwork
  • Required to use close vision and be able to focus
  • Frequently required to sit, stand, bend at the knees and waist, and walk
  • Primarily an office-based or remote/hybrid role with extended periods of computer use
  • Occasional travel, up to 15%, for partner meetings, business reviews, and industry events

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply