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Retail Technology Associate Jobs in New York (NOW HIRING)

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Retail Technology Associate information

What is a retail technology associate?

Retail Technology Associates are professionals who support and maintain the technology systems used in retail environments. They help ensure that point-of-sale (POS) systems, inventory management software, and other digital tools operate smoothly so that retail operations run efficiently. Their responsibilities may include troubleshooting technical issues, training staff on new technologies, and collaborating with vendors to implement upgrades. Retail Technology Associates play a key role in enhancing the customer experience by keeping retail technology up-to-date and functional.

What are the key skills and qualifications needed to thrive as a retail technology associate?

To thrive as a Retail Technology Associate, you need a solid understanding of retail operations, point-of-sale (POS) systems, and troubleshooting, typically supported by a relevant associate degree or equivalent experience. Familiarity with POS software, inventory management systems, and basic IT support tools is commonly required. Strong customer service, problem-solving skills, and effective communication help you efficiently address user issues and collaborate with store teams. These skills ensure smooth retail operations, minimize downtime, and enhance the overall customer experience.

How does a retail technology associate typically collaborate with store staff and IT teams to implement new technologies?

Retail Technology Associates play a key role in bridging the gap between technical teams and store personnel. They often work closely with store managers and frontline staff to assess technology needs, provide training on new systems like POS or inventory software, and troubleshoot issues as they arise. Additionally, they coordinate with IT departments to ensure smooth rollouts and ongoing support for hardware and software solutions. This collaborative approach helps ensure that technological upgrades are both effective and user-friendly for retail operations.

What is the difference between Retail Technology Associate vs Retail Sales Associate?

AspectRetail Technology AssociateRetail Sales Associate
Primary FocusImplementing and maintaining retail technology systemsAssisting customers and selling products
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCustomer service, communication, product knowledge
Work EnvironmentRetail stores, tech support settingsRetail stores, customer-facing roles
Common CertificationsIT certifications, retail technology trainingSales and customer service certifications

The Retail Technology Associate primarily focuses on supporting retail technology systems, while the Retail Sales Associate concentrates on customer service and sales. Both roles are essential in retail environments but differ in technical versus customer-facing responsibilities.

What cities in New York are hiring for Retail Technology Associate jobs?

Cities in New York with the most Retail Technology Associate job openings:

Retail Technology Associate jobs near you

Retail/Tech Associate - Smartphones & Electronic Repairs

Your Wireless, Inc.

Rockville Centre, NY • On-site

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

In Store Tech Solutions Expert

Our In Store Tech Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives. We pride ourselves on having exceptional customer service while providing support and technical expertise. Greeting customers to provide diagnostics, troubleshooting, repairs, and protection. We help the community solve their electronic needs. We have solutions-based repairs, products, and services that help us build authentic connections with customers that drive long-lasting relationships. Working in a team based environment to support each other.

Responsibilities:
  • Diagnose, troubleshoot and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technician issues to customers in a non-technical, simple to understand manner.
  • Sell Home+ insurance program through Asurion.
  • Meet or exceed sales goals.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed uBreakiFix quality standards.
  • Greet customers in a friendly manner and maintain a positive, fun work environment.
  • Answer phone calls with a professional, courteous and friendly demeanor.
  • Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
  • Keep track of all devices and inventory while safeguarding all store stock.
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
  • Maintains the cleanliness and professional appearance of the store.
  • Other duties as assigned.
Basic Qualifications (Must Meet Some, Not All):
  • Interest in technology and agility at learning new products and features.
  • Ability to deliver great customer experiences in any environment.
  • Invigorated by constant personal interaction.
  • Outstanding customer service skills.
  • Strong selling and follow-up skills.
  • Exceptional organizational skills.
  • Attendance/Punctuality/Dependability.
  • Strong written and oral communication skills.
  • Consistently personable and always maintaining a friendly team attitude.
  • Ability to work flexible hours, including weekends and holidays.
  • High school diploma or GED.
  • Clean driving record.
Preferred Qualifications:
  • 1-2 years experience in a sales environment and the ability to meet sales goals.
  • 1-2 years customer service experience in a retail environment.
  • Associate's Degree or Bachelor's degree is preferred.
  • Bilingual spoken and written also preferred.
Compensation:
  • Competitive hourly pay plus uncapped commissions.
  • Ongoing sales training.
  • Serious career growth potential.
  • A fun, professional, fast-paced team environment.
  • All applicants may be subject to drug screening and/or background check.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V.

Job Details:
  • Job Types: Full-time, Part-time.
  • Salary: $17.00/hr + Commission.
  • Benefits: PTO, Health, Vision, Dental, 401k, and more.
  • Supplemental pay types: Commission pay (uncapped).
  • Education: High school or equivalent (Preferred).

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