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Retail Solution Jobs in Dallas, TX (NOW HIRING)

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Retail Solution information

What are retail solutions?

Retail solutions are a range of tools, technologies, and services designed to help retailers manage and optimize their business operations. These solutions often include point-of-sale systems, inventory management software, customer relationship management tools, and data analytics platforms. The goal of retail solutions is to improve efficiency, enhance the customer experience, and increase sales by streamlining various aspects of retail management. Many retail solutions are now cloud-based, allowing for real-time data access and integration with other business systems.

What are the key skills and qualifications needed to thrive as a retail solutions specialist?

To thrive as a Retail Solutions Specialist, you need expertise in retail operations, business analysis, and a strong understanding of sales and merchandising principles, often supported by a degree in business or a related field. Familiarity with retail management systems (RMS), point-of-sale (POS) technologies, and data analytics tools is typically required. Strong problem-solving, communication, and customer service skills help you effectively address client needs and drive successful implementations. These skills are essential for delivering value to retail clients, optimizing store performance, and ensuring seamless integration of technology solutions.

How does a retail solution specialist typically collaborate with store staff and IT teams to implement new technologies?

A Retail Solution Specialist works closely with both store staff and IT teams to ensure smooth integration of new retail technologies, such as point-of-sale systems or inventory management tools. This involves training store employees, gathering feedback on system usability, and troubleshooting issues during the rollout process. Specialists often serve as a bridge, translating technical requirements for non-technical staff and relaying store needs back to IT. Effective communication and adaptability are key to fostering collaboration and ensuring successful technology adoption.

What is the difference between Retail Solution vs Retail Associate?

AspectRetail SolutionRetail Associate
Required CredentialsTypically no formal certifications; industry experience preferredHigh school diploma or equivalent; on-the-job training
Work EnvironmentInvolves technical support, system implementation, and client interactionCustomer service, sales floor, and cashier duties
Employer & Industry UsageUsed in retail technology companies, POS system providers, and consulting firmsCommon in retail stores, supermarkets, and department stores
Search & Comparison IntentPeople looking for roles in retail technology solutions and supportIndividuals seeking sales, customer service, or cashier roles in retail

The main difference between Retail Solution and Retail Associate lies in their focus and responsibilities. Retail Solution roles involve technical support, system implementation, and working with retail technology providers, while Retail Associates primarily handle customer service, sales, and store operations. Both roles are essential in the retail industry but serve different functions and require different skill sets.

What are popular job titles related to Retail Solution jobs in Dallas, TX?

For Retail Solution jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Retail Solution jobs in Dallas, TX look for?

The top searched job categories for Retail Solution jobs in Dallas, TX are:

Retail Solution jobs near you
Infographic showing various Retail Solution job openings in Dallas, TX as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Retail Solution Architect Presales

Dallas, TX • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$138K - $187K/yr

Full-time

Re-posted 4 days ago

Job description

Lead Solution Architect and Subject Matter Expert for the Retail vertical, owning end to end presales and solution strategy for proactive and reactive deals across U.S. Retail clients. Lead U.S.-focused and global Retail pursuits, engage directly with client executives, assess current state Retail contact center operations, design future ready AI led CX solutions, and drive business case, pricing, and ROI modeling. The role requires strong expertise across U.S. Retail contact center ecosystems, CRM platforms, and emerging Agentic AI and Voice AI technologies.
Responsibilities and Duties:
• Own end-to-end solution leadership for retail CX pursuits including new logos, expansions, and renewals in the U.S. market.
• Act as Retail CX Subject Matter Expert across sales support, order management, fulfilment, returns/refunds, loyalty, and post-purchase care.
• Lead creation of solution strategies, operating models, transformation roadmaps, and target architectures.
• Drive hands-on development of RFP/RFI responses, solution decks, pricing models, and value cases.
• Lead client workshops, solution presentations, and executive solution defenses.
• Partner closely with Sales on GTM strategy, proactive pipeline shaping, and deal qualification.
• Design scalable omni-channel CX solutions across voice, chat, email, social, messaging, and digital self-service.
• Define future-state CX transformations using AI (including Agentic AI), automation, analytics, and self-service to reduce cost-to-serve and improve CX outcomes.
• Develop financial models, pricing constructs, and ROI/TCO business cases aligned to U.S. client expectations.
• Collaborate with Delivery and Transition teams to ensure solution feasibility and smooth handoff.
• Track U.S. retail CX trends, seasonality dynamics, regulatory considerations, and emerging technologies.
• Support client due diligence, deal shaping, and post-award solution refinement
• Strong consultative and storytelling skills, with ability to influence CX, Digital, Operations, and IT executives.
• Deep understanding of U.S. retail customer journeys, peak demand patterns, and service cost drivers.
• Demonstrated success designing transformation-led, AI-enabled CX solutions.
Qualifications:
• Bachelors or masters degree in business administration or related field
• 13+ years of experience in BPO / Customer Operations
• 10+ years in U.S. Retail delivery and/or Retail solutioning
• Strong exposure to large-scale, omn i-channel U.S. retail contact center environments.
• Deep understanding of U.S. retail customer journeys, peak demand patterns, and service cost drivers.
• Experience with CRM (Salesforce, Zendesk, Dynamics, Genesys, NICE, etc.), B2B/B2C workflows, analytics, and AI led CX
Salary Range: $138,600 - $187,500 a year
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