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Retail Services Manager Jobs in Kansas (NOW HIRING)

U.S. Navy

RETAIL SERVICES SPECIALIST

Wichita, KS

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Wichita, KS · On-site

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Pittsburg, KS · On-site

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Pittsburg, KS

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Kansas City, KS · On-site

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Topeka, KS · On-site

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Topeka, KS

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

U.S. Navy

RETAIL SERVICES SPECIALIST

Overland Park, KS · On-site

Managing and operating ship's barber shops * Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail services such as ship stores, coffee shops and video games

SAS Retail Services

Retail Merchandiser

Wichita, KS · On-site

$16/hr

Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 ... Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing ...

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Retail Services Manager information

See Kansas salary details

$10

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$31

How much do retail services manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for retail services manager in Kansas is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $23.80 per hour, depending on experience, location, and employer.

What does a retail services manager do?

A Retail Services Manager oversees the daily operations of retail stores or departments, ensuring that customer service standards are met and sales goals are achieved. They are responsible for managing staff, handling customer complaints, maintaining inventory, and implementing company policies. Additionally, they analyze sales trends, coordinate promotions, and work to enhance the overall customer experience. Their role is critical in driving store profitability and maintaining a positive work environment for employees.

What are the key skills and qualifications needed to thrive as a retail services manager?

To thrive as a Retail Services Manager, you need strong leadership abilities, experience in sales and customer service, and typically a background in business or retail management. Familiarity with point-of-sale (POS) systems, inventory management software, and reporting tools is highly valuable. Exceptional interpersonal skills, problem-solving, and the ability to motivate teams help set top performers apart in this role. These skills are crucial for ensuring store profitability, delivering excellent customer experiences, and leading teams effectively in a competitive retail environment.

What are some common challenges faced by a retail services manager, and how can they be addressed?

Retail Services Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing diverse teams, and adapting to rapidly changing retail trends. Addressing these challenges involves maintaining clear communication with staff, staying up-to-date with industry best practices, and implementing effective training programs. Building strong relationships with both employees and customers helps foster a positive environment, while being proactive about problem-solving ensures smooth daily operations.

What is the difference between Retail Services Manager vs Retail Store Supervisor?

AspectRetail Services ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages customer service policies, and develops service strategiesManages daily store activities, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes a degreeUsually requires retail experience and strong leadership skills
Work EnvironmentCorporate office and multiple retail locationsPrimarily on-site at a specific retail store
Industry UsageCommonly used in retail chains and service-oriented retail businessesUsed in individual retail stores and smaller retail outlets

The Retail Services Manager focuses on strategic oversight and improving customer service across multiple locations, while the Retail Store Supervisor handles daily store operations and staff management. Both roles require retail experience, but the manager position typically involves broader responsibilities and higher-level planning.

Retail Services Manager jobs near you

Retail Services Manager

Lenexa, KS • On-site, Remote

Unrivaled Teamwear LLC
See more jobs at Unrivaled Teamwear LLCexternal

Full-time

Posted 9 days ago

Job description

Description
Overview
Responsible for overseeing and directing Retail Service activities with a strong focus on executing customer delivery expectations, timely and accurate order processing, and continuous process improvement. Ensures effective management of the retail order bank to achieve Unrivaled Teamwear's revenue goals.
Drives cross-departmental collaboration with Sales, Production, Demand Planning, Finance, and other internal teams to ensure alignment and execution of retail orders from entry through delivery. Facilitate customer communication and relationship management across sales managers, representatives, and customers to ensure transparency, alignment, and a high level of service throughout the order lifecycle.
Directs, trains, supervises, and evaluates Retail Services personnel while optimizing resource allocation to support service levels and business growth.
Location: Kansas (Remote)
About Unrivaled Teamwear
Unrivaled Teamwear serves as the parent company of Gear for Sports and Knights Apparel, each an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.
Job Responsibilities
  • Assumes responsibility for ensuring the effective performance of Retail Services department functions with a focus on order execution and delivery performance.
  • Ensures customer delivery expectations are met through proactive management of the order bank, identifying risks and driving resolution to maintain service commitments.
  • Ensures orders are processed accurately and in a timely manner for new orders, replenishments, art only projects, count only entry needs, SMU/Sideline programs and committed MTO programs.
  • Establishes and enforces standardized processes to improve order flow, reduce errors, and increase operational efficiency.
  • Leads continuous process improvement initiatives to enhance service levels, scalability, and overall customer experience.
  • Guarantees that information and support are provided to customers, sales managers, and representatives in a timely, accurate, and professional manner.
  • Owns customer communication and relationship management, providing clear visibility to order status, timelines, and issue resolution.
  • Partners closely with Sales to align on customer expectations, program execution, and service strategies.
  • Collaborates cross-functionally with Production, Demand Planning, Finance, Brand, Art, IT and other departments to ensure alignment on order priorities, inventory, and capacity.
  • Drives cross-functional accountability to maintain order flow and resolve constraints impacting delivery performance.
  • Oversees the research, escalation, and resolution of order-related issues, ensuring root cause analysis is completed, and corrective actions are implemented.
  • Analysis of returns and allowances attributed to a customer service error and subsequent counseling of staff.
  • Provides feedback to other departments, including Sales, Brand, Product Development & Pricing teams, to improve processes and prevent recurrence of issues.
  • Effectively supervises Retail Services personnel, ensuring optimal performance and proper resource allocation to meet business demand.
  • Provides leadership through effective goal setting, delegation, and communication. Identifies service areas needing improvement and implements solutions.
  • Trains, directs, and coordinates personnel. Provides assistance and support as needed.
  • Conducts performance appraisals and provides coaching for improved performance. Implements corrective actions as needed.
  • Ensures appropriate coverage and backup support across all accounts and functions.
  • Develops and monitors performance metrics related to order processing, delivery performance, and customer satisfaction.
  • Ensures required documentation, records, reports, and files are complete, accurate, and up to date.
  • Maintains effective working relationships across departments to support seamless execution of customer orders.
  • Broadcasts daily distribution of lead times for internal teams and external sales representatives.
  • Performs overrides in entry systems, as needed to force orders through and bypass validations (ATP, lead time, org, etc).
  • Performs ORG changes in Oracle, as needed to align orders to the ORG where the product lives.
  • Performs line overrides to ATP in Oracle, as needed when dealing with date changes.
  • Performs line overrides for customer, ship to and ship via changes.
  • Keeps management informed of departmental performance, risks, and improvement opportunities.
  • Payroll and attendance monitoring for direct reports.
  • In partnership with senior manager, screens, interviews and hires qualified, service-oriented individuals for various customer service positions (account coordinators, retail ops support, etc).
  • Distribution of count only reports on a weekly/monthly basis. This includes following up with each associate to ensure that holds are being resolved in a timely manner.
  • Attends quarterly meetings with Production Art Management, working together to streamline and/or enhance processes and communications between the two departments.
  • Leads weekly retail services team meetings with staff, to keep everyone up to date on deskloads, priorities, support needs and opportunities across all team members.
  • Working in conjunction with Business Integration team, assists with on-boarding of new retail clients, including associated vendor agreements, vendor compliance, setup of sales program forms, and coordination of order process.
  • Acts as functional expert and functional lead in developing and executing new order management processes and development of order process enhancements to improve efficiencies (i.e. spreadsheet load process, mass art load processes).
  • Coordinates and executes various retail-related system enhancements (including testing, implementing and training of direct reports and other team members).
  • Facilitates system training for internal and external groups. Conducts online training, develops and maintains training tools, and assists senior manager with communication of new system enhancements, both internally and externally.
  • Supports the sales management and sales administration staff with various special projects and follow through.
  • Oversees the daily processing of the Drop Ship business.
  • Disseminating factory unit adjustments on MTO orders as a maintenance project to Retail Services team.

Minimum Qualifications
  • Bachelor's Degree of Business Administration or a related field
  • 4 to 6 years of experience
  • Proficiency required in Excel and other PC Office Applications
  • ERP knowledge
  • Experience in Consumer Apparel
  • Familiarity with pricing and sales procedures.
  • Thorough understanding of customer service practices.
  • Strong Organizational and time management skills
  • Multifunctional Team Leadership
  • Excellent communication and public relations abilities.
  • Strong trouble-shooting and problem-solving skills.
  • Ability to train and supervise others.
  • Service orientation and sincere willingness to assist others
  • Ability to take initiative and work independently
  • Extensive problem-solving skills

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.
EOE/AA: Minorities/Females/Veterans/Disabled
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.

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