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Retail Service Associate Jobs in Chicago, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Batavia, IL

$15/hr

Job Summary Retail Service Associate - Job Profile Summary & Description Job Profile Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience ...

Comcast

Retail Service Associate

South Elgin, IL

$17.05/hr

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share ...

Comcast

Xfinity Retail Service Associate

Wheaton, IL

$17.05/hr

Wheaton Xfinity Retail Store | Address: 1 Rice Lake Square, Wheaton, IL 60189 The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile ...

Comcast

Xfinity Retail Service Associate

Chicago, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Algonquin, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Intuit

Retail Services Associate

Chicago, IL · On-site

$15.50 - $17/hr

The goal is to provide a thoughtful, high-touch service experience that makes every customer feel ... Experience in a hospitality, retail service, or guest-relations environment preferred Role ...

Intuit

Retail Services Associate

Chicago, IL

$15.50 - $17/hr

The goal is to provide a thoughtful, high-touch service experience that makes every customer feel ... Experience in a hospitality, retail service, or guest-relations environment preferred Role ...

Intuit Inc.

Retail Services Associate

Chicago, IL · On-site

$15.50 - $17/hr

The goal is to provide a thoughtful, high-touch service experience that makes every customer feel ... Experience in a hospitality, retail service, or guest-relations environment preferred Role ...

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All JobsRetail Service Associate JobsRetail Service Associate Jobs in Chicago, IL

Retail Service Associate information

See Chicago, IL salary details

$10

$16

$18

How much do retail service associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retail service associate in Chicago, IL is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.36 per hour, depending on experience, location, and employer.

What is the difference between Retail Service Associate vs Cashier?

AspectRetail Service AssociateCashier
Primary RoleAssist customers, manage product inquiries, and support salesHandle transactions, scan items, and process payments
Required SkillsCustomer service, communication, product knowledgeCash handling, basic math, POS operation
Work EnvironmentRetail stores, customer-facing rolesCheckout counters, retail stores
Common CertificationsNone typically requiredCash handling certification optional

While both roles are customer-facing in retail, Retail Service Associates focus on assisting customers and supporting sales, whereas Cashiers primarily handle transactions at the checkout. Understanding these differences helps job seekers find the right position aligned with their skills and interests.

What does a retail service associate do?

A retail service associate assists customers by providing product information, processing transactions, and handling returns or exchanges. They maintain store cleanliness, stock shelves, and ensure a positive shopping experience, often using point-of-sale systems and customer service skills.

What are the most commonly searched types of Retail Service jobs in Chicago, IL?

The most popular types of Retail Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Retail Service Associate jobs?

Cities near Chicago, IL with the most Retail Service Associate job openings:

Retail Service Associate jobs near you
Infographic showing various Retail Service Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,798 per year, or $16.2 per hour.

Xfinity Retail Service Associate

Batavia, IL

Comcast
See more jobs at Comcastexternal

$15/hr

Full-time

Posted 28 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Retail Service Associate – Job Profile Summary & Description
Job Profile Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities — Mobile Focused: 

Mobile Activations & Customer Education  

  • Provide a white-glove experience activating new devices or BYOD to the network.  

  • Guide customers through tablet setup and connectivity options.  

  • Support activation and pairing of wearable devices for seamless use.  

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.  

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.  

  • Demonstrate basic features and capabilities of devices to increase customer confidence.  

Mobile Escalations  

  • Troubleshoot and resolve complex device or service issues.  

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.  

  • Use advanced tools to manage escalations.  

Mobile Support  

  • Assist customers with transferring contacts, emails, and media.  

  • Provide password resets with appropriate credential verification.  

  • Activate and configure SIM or eSIM for device connectivity.  

  • Perform in-depth diagnostics to identify and resolve issues.  

  • Process returns or exchanges in compliance with company policies.  

  • Assist with warranty claims and replacement processes.  

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.  

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.  

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor: 

Customer Check-In  

  • Provide hands-on demonstrations of devices and features to enhance value.  

Operations  

  • Support store resets for proper merchandising and operational readiness.  

  • Maintain visual standards and product placement for optimal customer experience.  

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.  

Express Transactions  

  • Facilitate quick device swaps for customers.  

  • Process equipment returns efficiently while ensuring compliance.  

Expectations for All Employees  

  • Understand and follow the Comcast Operating Principles.  

  • Own the customer experience and promote digital options at every touchpoint.  

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.  

  • Win as a team through collaboration and openness to new ideas.  

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.  

  • Drive results and operational excellence.  

  • Foster and support a culture of inclusion.  

  • Do what’s right for customers, teammates, communities, and investors.  

Disclaimer  

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Technical Knowledge; Teamwork; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity


Salary:

Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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