ZipRecruiter

Log In

1

Retail Service Associate Jobs in New York (NOW HIRING)

Intuit

Retail Services Associate

Brooklyn, NY · On-site

$8/hr

The goal is to provide a thoughtful, high-touch service experience that makes every customer feel ... Experience in a hospitality, retail service, or guest-relations environment preferred Role ...

Laundry Capital

Customer Service Associate

Brooklyn, NY · On-site

$17/hr

Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States. Essential Job Functions: Customer Service Associates are passionate about ...

Laundry Capital

Customer Service Associate

Brooklyn, NY · On-site

$17/hr

Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States. Essential Job Functions: Customer Service Associates are passionate about ...

Intuit

Retail Services Associate

Brooklyn, NY

$16.50 - $18/hr

The goal is to provide a thoughtful, high-touch service experience that makes every customer feel ... Experience in a hospitality, retail service, or guest-relations environment preferred Role ...

Laundry Capital

Customer Service Associate

Woodside, NY · On-site

$17/hr

Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States. Essential Job Functions: Customer Service Associates are passionate about ...

next page

Showing results 1-20

All JobsRetail Service Associate JobsRetail Service Associate Jobs in New York

Retail Service Associate information

See New York salary details

$11

$17

$21

How much do retail service associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail service associate in New York is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $18.65 per hour, depending on experience, location, and employer.

What is the difference between Retail Service Associate vs Cashier?

AspectRetail Service AssociateCashier
Primary RoleAssist customers, manage product inquiries, and support salesHandle transactions, scan items, and process payments
Required SkillsCustomer service, communication, product knowledgeCash handling, basic math, POS operation
Work EnvironmentRetail stores, customer-facing rolesCheckout counters, retail stores
Common CertificationsNone typically requiredCash handling certification optional

While both roles are customer-facing in retail, Retail Service Associates focus on assisting customers and supporting sales, whereas Cashiers primarily handle transactions at the checkout. Understanding these differences helps job seekers find the right position aligned with their skills and interests.

What does a retail service associate do?

A retail service associate assists customers by providing product information, processing transactions, and handling returns or exchanges. They maintain store cleanliness, stock shelves, and ensure a positive shopping experience, often using point-of-sale systems and customer service skills.

What cities in New York are hiring for Retail Service Associate jobs?

Cities in New York with the most Retail Service Associate job openings:

Retail Service Associate jobs near you
Infographic showing various Retail Service Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,244 per year, or $17.4 per hour.

Customer Service Associate

Manhattan, NY • On-site

Marshall Retail Group
Retail • 5 - 10K employees
Learn more about Marshall Retail Groupexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Greets and assists customers throughout their shopping experience.

  • Assists with store upkeep, including maintaining displays, merchandise, and inventory.

  • Performs opening and closing duties, including securing cash registers and store security.

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

85th of 740 rated retailers

Job description

Job Title
Customer Service Associate
Location
Penn Station - New York, NY 10119 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Salary: $18.00/hr.
Schedule: Must have weekend availability
Benefits
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned

Job Requirements
Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements - CSA, CS Leads
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

What Marshall Retail Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply