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Retail Operations Jobs in Baltimore, MD (NOW HIRING)

Sage Dining

Retail Operations Manager

Lutherville, MD · On-site

Enforce standards for retail operations including menu development, merchandising, pricing, inventory management, and quality assurance. * Monitor sales trends, cost controls, and product mix to ...

PetSmart Careers

Retail Operations Manager

Abingdon, MD

$19.82 - $36.80/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

$19.82 - $36.80/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Abingdon, MD

$19.82 - $36.80/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Abingdon, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westminster, MD · On-site

$15 - $18.25/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

New

PetSmart

Retail Operations Lead

Owings Mills, MD

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Silver Spring, MD · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Silver Spring, MD · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Owings Mills, MD · On-site

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Silver Spring, MD · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Owings Mills, MD · On-site

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Owings Mills, MD · On-site

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Owings Mills, MD · On-site

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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All JobsRetail Operations JobsRetail Operations Jobs in Baltimore, MD

Retail Operations information

See Baltimore, MD salary details

$13

$22

$37

How much do retail operations jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for retail operations in Baltimore, MD is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.13 per hour, depending on experience, location, and employer.

What are the main challenges faced in a retail operations role, and how can they be managed effectively?

Retail Operations professionals often face challenges related to inventory management, fluctuating customer demand, and maintaining high levels of team productivity. Effective communication, strong organizational skills, and the ability to quickly adapt to changing situations are crucial for success. Building strong relationships with both frontline staff and suppliers can help address issues proactively, while leveraging technology for real-time inventory tracking and sales analytics supports more informed decision-making. Staying current with industry trends and regularly training staff also contribute to smoother operations and improved customer satisfaction.

What is retail operations?

Retail operations refer to all the activities and processes involved in running a retail store or business efficiently on a day-to-day basis. This includes managing inventory, overseeing staff, optimizing store layout, handling customer service, and ensuring sales targets are met. Effective retail operations are essential for providing a positive shopping experience, maximizing sales, and maintaining profitability. The role often requires strong organizational skills and attention to detail to keep store functions running smoothly.

What are the key skills and qualifications needed to thrive in retail operations, and why are they important?

To thrive in Retail Operations, you need strong organizational abilities, inventory management expertise, and a background in retail or business administration. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is typically required. Exceptional customer service, leadership, and problem-solving skills help individuals excel in this role. These competencies ensure smooth store operations, drive sales performance, and foster positive customer experiences.

What is the difference between Retail Operations vs Retail Manager?

AspectRetail OperationsRetail Manager
Primary FocusOverseeing daily store functions, processes, and logisticsManaging staff, sales strategies, and customer service
Required CredentialsOften no specific certifications; experience in retail operations preferredTypically requires management experience and leadership skills
Work EnvironmentStore floors, back-office, logistics areasStore management, team supervision, strategic planning
Employer UsageRetail chains, stores, logistics companiesRetail chains, department stores, supermarkets

Retail Operations focuses on the day-to-day functions and logistics of running a store, while Retail Managers handle team leadership and sales growth. Both roles are essential in retail but differ in scope and responsibilities.

What are the most commonly searched types of Retail Operations jobs in Baltimore, MD? The most popular types of Retail Operations jobs in Baltimore, MD are:
Retail Operations jobs near you
Infographic showing various Retail Operations job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,955 per year, or $22.1 per hour.

Retail Operations Manager

Sage Dining

Lutherville, MD • On-site

Full-time

Re-posted 4 days ago

Job description

What you'll get:
  • Competitive salary and benefits.
  • Collaborative environment.
  • Mission-based company with values you trust.

What you'll do:
  • Support the development and execute a scalable retail strategy aligned with SAGE's mission and growth objectives.
  • Support regional and site-level teams in executing high-performing retail operations.
  • Enforce standards for retail operations including menu development, merchandising, pricing, inventory management, and quality assurance.
  • Monitor sales trends, cost controls, and product mix to inform data-driven decisions on product and menu mix.
  • Support the design and launch of new retail concepts and refreshes.
  • Regularly report on industry trends, consumer preferences, and technology innovation to ensure SAGE remains competitive and relevant in the retail space.
  • Partner with Finance, Sales and Studia to build budgets, forecasts, and pricing strategies that drive revenue and margin growth.
  • Constantly evaluate the competitive landscape to ensure we are price and product competitive.
  • Create plan-o-grams, LTO's, marketing materials and regional direction on bestselling retail items.
  • Visit retail venues to ensure alignment with standards and coach teams on improving performance.
  • Work closely with Marketing to create a marketing toolkit for retail venues including but not limited to branding, promotional campaigns, signage, and guest communications.
  • Co-host quarterly retail check-ins and other trainings to foster a community of excellence and share best practices.
  • Act as a resource for Sales in client proformas, pitches and proposal development related to retail programs.
  • Work with the Director of Retail to provide hands-on leadership and support to venues and operational leaders in executing strategic retail projects, including concept development, pricing optimization, merchandising enhancements, and service model improvements.
  • Communicate any client concerns, performance problems, and other matters to the company as soon as they're identified.

What you'll need:
  • Minimum 10 years of progressive leadership experience in retail foodservice, hospitality, consumer packaged goods, quick service restaurants, or branded food concepts.
  • Proven experience overseeing multi-site retail operations with responsibility for both strategy and execution.
  • Deep understanding of consumer behavior, merchandising, and foodservice retail economics.
  • Strong financial acumen.
  • Advanced proficiency at Excel and data analytics; experience in retail analytics preferred.
  • Excellent leadership, communication (written and verbal), and cross-functional collaboration skills.
  • Experienced in client relationships with a strong client presence.
  • Ability to thrive in a fast-paced, growth-oriented, and mission-driven environment. Familiarity with POS systems, digital ordering platforms, and retail technologies.
  • Familiarity with POS systems, digital ordering platforms, and retail technologies.

Apply