Retail Operations Manager Jobs in Lockport, IL (NOW HIRING)

Field Operations Manager2020 Companies is hiring a Field Operations Manager!The Field Operations Manager is a people-first leader responsible for coaching, developing, and motivating a team of Brand Ambassadors across an assigned territory. This role drives performance through hands-on field leadership, operational excellence, and strategic execution of retail programs.Success in this position comes from building strong relationships, developing talent, analyzing performance metrics, and partnering with retail and client stakeholders to deliver exceptional results. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is passionate about driving team success, elevating customer experience, and achieving business objectives.What We OfferReceive a competitive salary of $60,000, paid weeklyAlso eligible for monthly bonus incentiveWork remotely, travel to markets as neededNext day pay on demand with DailyPayEligible for medical, dental, and vision benefitsEligible for 401k with company matchingPaid time offScholarship opportunitiesEmployee Assistance ProgramPaid HolidaysWhy You'll Love This RoleThis position offers the opportunity to directly influence field performance and customer engagement by leading a dynamic team of Brand Ambassadors to represent a nationally recognized premium tobacco brand. The Field Operations Manager plays a critical role in developing talent, driving execution excellence, and partnering with both retail and client stakeholders to deliver measurable business results in a fast-paced, field-focused environment.Job DescriptionRecruit, onboard, train, coach, and develop Brand AmbassadorsConduct regular field visits, ride-alongs, and performance evaluationsMonitor and analyze performance metrics, identifying opportunities for improvementImplement coaching plans and corrective actions to drive resultsEnsure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standardsManage territory coverage, scheduling, and workforce deploymentAudit field execution and reporting for accuracy, quality, and consistencyBuild and maintain positive relationships with retail partners and store managementResolve field challenges and provide operational support to team membersCommunicate performance updates, trends, and recommendations to leadershipSupport special events, market activations, and strategic initiatives as neededQualificationsBachelor's degree preferred; equivalent work experience consideredMinimum of 3 years of experience in field management, retail operations, sales leadership, or a related roleProven ability to coach, motivate, and develop field-based teamsStrong leadership, organizational, and problem-solving skillsExcellent verbal and written communication abilitiesProficiency with reporting tools, performance tracking, and Microsoft Office applicationsAbility to travel extensively throughout an assigned territoryValid driver's license, reliable transportation, and ability to meet travel requirementsWhat You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.