Retail Operations Manager Jobs in Cochrane, AB (NOW HIRING)

The Assistant Store Manager at East Lake, Calgary SE, will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff scheduling, supervision and management, customer satisfaction, product quality assurance, store maintenance, and health and safety compliance.

Location: Unit 14 10822 50 Street SE East Lake, Calgary, Alberta T2C 2X8 Canada

Job Duties

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

Requirements

• Must have valid SellSafe Certification
• Minimum of 3 years of work experience in the retail industry required.
• Minimum 2 years of work experience in a supervisory role in a retail environment required.
• A valid First Aid certification is considered an asset
• Demonstrated service orientation required.
• Excellent time management and prioritizing skills are required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance are required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.

Job Types: Full-time, Permanent

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store. To get SellSafe  license please visit -SellSafe Cannabis Staff Training | AGLC 

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

#HT

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.