Retail General Manager Jobs in Provo, UT (NOW HIRING)

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Retail Manager - General Gritts

LOCATION: Snowbird Center

STATUS:Year-Round, Full-Time, Salary

SCHEDULE: Varies

• Must be able to work weekends, holidays, and a flexible schedule based on business needs.

SUMMARY

As the Retail Manager of General Gritts, you'll lead daily operations for a dynamic, high-traffic store that includes a deli, grocery, liquor, and retail space. You'll manage a diverse team, drive sales, maintain high standards for service and cleanliness, and ensure smooth, efficient operations across all departments.

WHAT YOU'LL DO

• Lead and support a team of up to 20 employees, including cashiers and deli staff. Hire, train, schedule, and coach team members to deliver excellent service.
• Oversee store operations including inventory, ordering, merchandising, and cleanliness across all departments.
• Maintain a safe, sanitary, and organized environment for guests and employees.
• Monitor and manage labor, food, and supply costs to meet budget goals.
• Conduct and support regular inventory counts and ordering processes.
• Ensure compliance with food safety, alcohol handling, and company policies.
• Work floor shifts regularly, balancing leadership responsibilities with hands-on customer service.
• Collaborate with other managers to optimize product mix, promotions, and guest experience.
• Uphold Snowbird's standards for professionalism, appearance, and guest interaction.

WHAT YOU NEED TO GET THE JOB DONE

• 2-4 years of experience in retail, grocery, or food service management.
• Strong leadership skills with the ability to motivate and develop a team.
• Experience with inventory, ordering, and scheduling.
• Ability to safely operate kitchen equipment, including meat slicers and other appliances.
• Familiarity with or ability to learn YellowDog (inventory management), Coupa (procurement), Square (point of sale), Mashgin (self serve point of sale), Microsoft Word and Excel.
• Ability to manage sensitive guest information in compliance with company policies.
• Strong communication, organization, and problem-solving skills.
• Must be at least 21 years of age.

WORK SCHEDULE

• Schedule varies and may include early mornings, evenings, weekends and holidays.

WORKING CONDITIONS

• Must be prepared to stay overnight during road closures.
• May experience high guest volumes, tight deadlines, winter weather, and frequent interruptions.
• Frequent standing, lifting, and multitasking in a fast-paced environment.

WHY WORK HERE

• Free ski pass and comp ticket benefits
• Discounts at Snowbird restaurants, retail shops, lodging, daycare, and Mountain School
• Medical, dental, vision, and accident insurance (based on position)
• 401(k) retirement plan
• Discounts with Powdr partner resorts
• Free employee transportation: UTA bus, rideshare vans, Alta Shuttle and Snowbird Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!