Retail Store Manager (PR)
Mayaguez, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Mayaguez, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Hatillo, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Hatillo, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Mayaguez, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Mayaguez, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Guaynabo, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Guaynabo, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Bayamon, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
Bayamon, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
San Juan, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager (PR)
San Juan, PR · On-site
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... general and escalated pet parent concerns. * Builds a store environment that is focused on ...
5942 - Assistant Store Manager PT
San Juan, PR · On-site
$12 - $14/hr
As the largest licensed sports retailer in North America, we bring sports, fashion, and culture ... General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids ...
5942 - Assistant Store Manager PT
San Juan, PR · On-site
$12 - $14/hr
As the largest licensed sports retailer in North America, we bring sports, fashion, and culture ... General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids ...
PR · On-site
$13.20/hr
HB: 00741 De Queen, Arkansas (Dequeen Retail Center) Hourly: $13.20 - $13.20 Job Title: Manager in ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13.20/hr
HB: 00741 De Queen, Arkansas (Dequeen Retail Center) Hourly: $13.20 - $13.20 Job Title: Manager in ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13/hr
HB: 00971 Marietta, Ohio (Lafayette Center) R301US Hibbett Retail, Inc. Hourly: $13.00 - $13.00 Job ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13/hr
HB: 00971 Marietta, Ohio (Lafayette Center) R301US Hibbett Retail, Inc. Hourly: $13.00 - $13.00 Job ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$10.35/hr
HB: 00775 Fitzgerald, Georgia (Colony Square) R301US Hibbett Retail, Inc. Hourly: $10.35 - $10.35 ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$10.35/hr
HB: 00775 Fitzgerald, Georgia (Colony Square) R301US Hibbett Retail, Inc. Hourly: $10.35 - $10.35 ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13.25/hr
HB: 00794 Bessemer, Alabama (Tannehill Promenade) R301US Hibbett Retail, Inc. Hourly: $13.25 - $13 ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13.25/hr
HB: 00794 Bessemer, Alabama (Tannehill Promenade) R301US Hibbett Retail, Inc. Hourly: $13.25 - $13 ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13.25/hr
HB: 00728 Birmingham, Alabama (Eastwood Village) R301US Hibbett Retail, Inc. Hourly: $13.25 - $13 ... Performs general administrative duties as needed and is trained in the Store Manager ...
PR · On-site
$13.25/hr
HB: 00728 Birmingham, Alabama (Eastwood Village) R301US Hibbett Retail, Inc. Hourly: $13.25 - $13 ... Performs general administrative duties as needed and is trained in the Store Manager ...
Retail General Manager information
What is a retail general manager?
Retail General Managers are responsible for overseeing the daily operations of retail stores or chains. Their duties include managing staff, ensuring excellent customer service, monitoring sales performance, and implementing company policies. They also handle budgeting, inventory control, and strategies to increase profitability. Retail General Managers play a key role in driving store success and maintaining a positive work environment.
What does a retail general manager do?
A Retail General Manager is responsible for both the day-to-day running of the store and the execution of long-term business strategies. Balancing these aspects often involves delegating daily tasks—such as inventory management, staff scheduling, and customer service oversight—to department managers or team leads, which frees up time for analyzing sales trends, setting performance goals, and developing marketing initiatives. Effective communication and time management are crucial, as GMs must regularly meet with their teams to ensure alignment on immediate priorities while also focusing on broader objectives like revenue growth and customer satisfaction. This dual focus is key to both smooth store operations and sustained business success.
What are the key skills and qualifications needed to thrive as a retail general manager?
To thrive as a Retail General Manager, you need strong leadership, business acumen, inventory management skills, and a background in retail operations, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory tracking software, and sales analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help set top performers apart in this role. These skills and qualities are crucial for optimizing store performance, delivering excellent customer service, and effectively leading teams to achieve business goals.
What are popular job titles related to Retail General Manager jobs in Puerto Rico?
For Retail General Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Retail General Manager jobs in Puerto Rico look for?
The top searched job categories for Retail General Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Retail General Manager jobs?
Cities in Puerto Rico with the most Retail General Manager job openings:
Full-time
Medical, Retirement, PTO
Re-posted 10 days ago
PetSmart rating
6.1
Based on 1,110 frontline employees who took The Breakroom Quiz
22nd of 39 rated national retailers
Job description
Job Description
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Store Manager
About Life at PetSmart
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.
Benefits that benefit you
Job Summary
PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Overall Store Experience:
Business Management:
Qualifications
Supervisory responsibility
Essential physical demands and work environment
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/pr/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
Requirements
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Store Manager
About Life at PetSmart
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.
Benefits that benefit you
- Paid bi-weekly
- Health & Wellness Benefits
- 401k Plan with company match
- Flexible schedule (days, nights, weekends)
- Paid time off
- Tuition assistance
- Associate discounts
- Career pathing
- Development opportunities
Job Summary
PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
- Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
- Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
- Accountable for accurate and appropriate staffing and scheduling.
- Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
- Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
- Cascades information to associates and adjusts team priorities to meet goals and commitments.
- Ensures continued alignment and responds effectively to a changing environment.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
- Accountable to ensuring all associate reviews are delivered on time.
Overall Store Experience:
- Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
- Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
- Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
- Evaluates operations and seeks opportunities to continuously improve processes and services.
- Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
- Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
- Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
- Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
- Communicates business and financial objectives to other leaders within the store.
- Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
- Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Business Management:
- Deliver corporate strategy and profitability goals by executing the direction set leadership.
- Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
- Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
- Manages expenses such as labor and supplies and any other relevant store metrics.
- Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
- Accountable for staffing the entire store and creating, maintaining, and posting schedules in scheduling software, including managing applicable system settings.
- Accountable for processing payroll weekly and managing labor within a budget.
- Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
- Accountable to run store related errands to support store needs.
Qualifications
- 4-6 years of retail leadership or experience in a customer-focused environment.
- Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
Supervisory responsibility
- Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.
Essential physical demands and work environment
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/pr/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
Requirements
About PetSmart
Sourced by ZipRecruiter
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.
Industry
Retail and legal services
Company size
10,000+ Employees
Headquarters location
Phoenix, AZ, US