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Retail Experience Manager Jobs in California (NOW HIRING)

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Retail Experience Manager information

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How much do retail experience manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail experience manager in California is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $26.35 per hour, depending on experience, location, and employer.

What does a retail experience manager do?

A Retail Experience Manager is responsible for ensuring a positive and engaging shopping experience for customers within a retail environment. They design and implement strategies to improve customer satisfaction, oversee store layout and ambiance, and train staff on excellent service standards. Their role may also involve analyzing customer feedback, managing in-store events, and collaborating with marketing teams to enhance brand perception. Ultimately, they aim to increase customer loyalty and drive sales by creating memorable in-store experiences.

What are the key skills and qualifications needed to thrive as a retail experience manager?

To thrive as a Retail Experience Manager, you need strong leadership, customer service expertise, and a background in retail management, often supported by a degree in business or related fields. Familiarity with point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools is commonly required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams set standout candidates apart. These skills are crucial to driving sales, ensuring customer satisfaction, and fostering a positive retail environment.

What are some common challenges faced by retail experience managers, and how can new hires effectively navigate them?

Retail Experience Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing diverse teams, and adapting to rapidly changing consumer trends. New hires can navigate these by fostering strong communication with team members, staying updated on retail best practices, and actively seeking feedback from both customers and staff. Building cross-functional relationships with marketing, merchandising, and store operations teams also helps ensure a cohesive customer experience and drives continuous improvement.

What is the difference between Retail Experience Manager vs Retail Store Manager?

AspectRetail Experience ManagerRetail Store Manager
Primary FocusEnhancing customer experience and engagementOverseeing daily store operations and sales
ResponsibilitiesDesigning in-store experiences, staff training on customer serviceManaging staff, inventory, sales targets
Required SkillsCustomer service, experience design, communicationLeadership, sales management, operational skills
Work EnvironmentCustomer-facing, focus on experienceStore floor, operational management

The Retail Experience Manager primarily focuses on creating engaging customer experiences and improving satisfaction, while the Retail Store Manager handles daily store operations and sales performance. Both roles require strong communication skills, but their core responsibilities differ, with the Experience Manager emphasizing customer engagement strategies and the Store Manager concentrating on operational efficiency.

What cities in California are hiring for Retail Experience Manager jobs?

Cities in California with the most Retail Experience Manager job openings:

Retail Experience Manager jobs near you
Infographic showing various Retail Experience Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $46,951 per year, or $22.6 per hour.

Manager, Retail Experience Technology

Fountain Valley, CA • On-site

Hyundai Motor Company
See more jobs at Hyundai Motor Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It's time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
#LI-OnSite
WHAT YOU WILL DO
Retail Experience Modernization Initiatives:
  • As part of the ongoing transformation of Hyundai Motor America's Customer Experience (CX), Sales, and Aftersales platforms, this role is responsible for leading strategic initiatives focused on the modernization of the retail experience. The position ensures that all efforts are closely aligned with the company's long-term CX strategy and the broader enterprise digital platform objectives.Retail Experience Technology Roadmaps:
  • The role defines and maintains technology roadmaps specifically for Retail Experience, making certain that these roadmaps are in sync with the long-term CX strategy and digital transformation goals of the organization. This includes the continual evaluation and alignment of technological advancements to support the company's vision for customer engagement and satisfaction.
    In-Dealer and Retail Customer Experience Improvements:
  • A key responsibility involves driving measurable improvements in both in-dealer and retail customer experiences. This is achieved through optimizing vendor relationships and fostering engagement among dealers and regional teams. The role oversees a comprehensive portfolio of in-dealer and digital technologies, such as Service Lane Technology, Aftersales financing solutions, Hyundai Delivery Experience initiatives, artificial intelligence applications, and additional enabling platforms.
    Cross-Functional Collaboration and Governance:
  • Collaboration across departments, including Purchasing, CX, and Digital Business Planning-is essential. The role partners with these teams to ensure that solutions are developed with clear business requirements, governed by effective budget management practices, and vendor performance oversight.

HOW YOU WILL MAKE AN IMPACT
  • Lead CX sales and aftersales initiatives aligned with Hyundai transformation goals and Global Mystery Shop programs.
  • Drive improvements across dealer technology platforms through vendor management, dealer engagement, and performance optimization.
  • Implement customer satisfaction programs that enhance customer experience and dealer performance.
  • Communicate program updates, results, and launches through reports, presentations, and stakeholder communications.
  • Manage budgets, accruals, forecasting, reconciliation, and program documentation.
  • Monitor program effectiveness, identify process improvements, and support vehicle lineup enhancements.
  • Oversee service lane technologies including Online Appointment Scheduler, Lane Check-In, eMPI, and
  • Develop and launch sales, aftersales, retail technology, and parts solutions that improve customer experience.
  • Resolve dealer, field, and customer inquiries while promoting program adoption and performance.
  • Create training materials, user guides, status decks, and executive reporting.
  • Generate key performance reports and maintain customer experience databases.
  • Collaborate with Training, Parts, and Field Operations teams to meet business objectives.
  • Manage supplier relationships, contracts, RFPs, purchase orders, invoices, and vendor performance.
  • Compile departmental budgets, monitor compliance, and resolve variances.
  • Lead hiring, coaching, performance evaluations, employee development, and resource planning while aligning team goals with company objectives.
    Oversee supplier performance, contracts, budgets, and service delivery to ensure quality, compliance, and business objectives are met.
  • Lead, coach, and develop staff while effectively managing resources, budgets, and team performance to support company goals.

WHAT YOU WILL BRING TO THE ROLE
  • Must be a high school graduate.
  • Bachelor's degree preferred.
  • Master's degree a plus.
  • Six or more years of experience in retail technologies, customer experience, or automotive operations preferred.
  • Retail parts and service background a plus.
  • Supervisory experience a plus.
  • Ability to develop, implement and manage national program plans and budget.
  • Proven ability to manage cross-functional teams and vendor relationships.
  • Communication skills to prepare and deliver formal presentations to executive management, Regions, and Dealers.
  • Writing skills to prepare proposals and business correspondence.
  • Knowledge of computerized spreadsheet, e-mail and word processing programs.
  • Is proficient in computer usage (Word, Excel, PowerPoint, Outlook, Teams, etc.).
  • Working experience utilizing a database management system.
  • Ability to travel when required.

WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $91,000 - $130,000
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
  • Physical requirements: Normal office duties.
  • Business travel up to 30% for meetings, seminars, trade shows, etc.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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