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Retail Customer Support Representative Jobs in Woonsocket, RI

Sales Support Representative

Canton, MA ยท On-site

$20 - $27.50/hr

If you are a proactive problem-solver with a passion for retail operations, a strong eye for detail ... Customer Support & Experience * Returns & Credit Processing * Order Management & Systems * Cross ...

Sales Support Rep Part-Time

North Grafton, MA ยท On-site

$19.25 - $26.50/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service ...

As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers. In this role, you will serve as a key liaison between our ...

Customer Support Specialist

Holliston, MA ยท On-site

$20 - $30/hr

As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers. In this role, you will serve as a key liaison between our ...

Customer Support Specialist

Worcester, MA

$18 - $24.25/hr

We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...

Customer Support Specialist

Worcester, MA ยท On-site

$18 - $24.25/hr

We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...

Customer Support Specialist

Worcester, MA ยท On-site

$18 - $24.25/hr

We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...

Customer Support Specialist

Worcester, MA ยท On-site

$18 - $24.25/hr

We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...

Customer Support Specialist

Worcester, MA

$18 - $24.25/hr

We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...

Retail Customer Service Associate

Boston, MA ยท On-site

$20.75 - $24.37/hr

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the ... Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including ...

Retail Customer Service Associate

Boston, MA ยท On-site

$20.75 - $24.37/hr

GENERAL DUTIES AND RESPONSIBILITIES : (This is a representative list of the general duties the ... Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including ...

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Showing results 1-20

Retail Customer Support Representative information

See Woonsocket, RI salary details

$9

$16

$23

How much do retail customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retail customer support representative in Woonsocket, RI is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.41 per hour, depending on experience, location, and employer.

Sales Support Representative

Canton, MA โ€ข On-site

$20 - $27.50/hr

Other

Posted 6 days ago


Job description

Job Title: Sales Support Representative

Location: Canton, MA (Hybrid potential TBD)

Job Type: Full-Time, Entry-Level

Start Date: Position is open for immediate hire


About the Role

Dawson Forte Cashmere, parent company of KINROSS, www.kinrosscashmere.com  is seeking an entry-level Sales Support Representative to join our small, agile, and high-performing team at our Canton, MA headquarters. In this dynamic role, you will serve as the primary face of KINROSS delivering an exceptional, premium experience across all Direct-To-Consumer (DTC) and retail store channels in the United States. This position offers a unique, holistic view of the fashion industry; beyond resolving consumer inquiries with grace and efficiency, you will actively support our Wholesale division and collaborate directly with cross-functional departments. If you are a proactive problem-solver with a passion for retail operations, a strong eye for detail, and a desire to grow within a luxury apparel business, we want to hear from you.


Core Focus Areas

  • Customer Support & Experience
  • Returns & Credit Processing
  • Order Management & Systems
  • Cross-Functional Collaboration
  • Sales Administrative Support & Sample Coordination


Daily Duties

  • Manage and respond to U.S. DTC customer inquiries while supporting Wholesale business needs through Shopify.
  • Resolve order issues, returns, shipping errors, delivery delays, and product concerns.
  • De-escalate customer complaints gracefully over the phone and by email to maintain a positive brand experience.
  • Process returns; research customer history for validity
  • Coordinate with the warehouse to verify return conditions, quantities, and discrepancies.
  • Utilize and update Joor and A2000 systems to research and resolve customer inquiries.
  • Run Available to Sell reports in A2000 to check in-season and past-season stock.
  • Place, manage, and edit pre-season and in-season orders for branded retail stores.
  • Receive, inspect, and process sample returns from sales representatives to track inventory.
  • Manage trunk show logistics and assortment support with external wholesale accounts.
  • Assist with administrative support to team when necessary


Qualifications

ยท       Ability to react quickly to immediate business needs and multi-task


ยท       High proficiency in Microsoft Excel and an ability to quickly learn new software systems.

ยท       Bachelorโ€™s degree in Marketing, Fashion Merchandising, or a related business field.

ยท       High level of comfort with customer phone conversations and clear, professional email skills

ยท       A genuine interest in fashion, retail trends, and the apparel industry.


What We Offer

  • Excellent corporate benefits package.
  • Clear pathways for professional growth and career advancement.
  • A collaborative, energetic, and close-knit office environment.


Please send your resume and cover letter to: lisar@dfcashmere.com and terri@dfcashmere.com