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Retail Customer Support Representative Jobs in Texas

Customer Support Representative

Richardson, TX · On-site

$14.50 - $19.75/hr

Job Summary The Customer Support Representative serves our clients and customers by providing ... Overall understanding of the retail automotive industry and how our applications are used

Customer Support Representative

Grand Prairie, TX · On-site

$15.25 - $20.75/hr

Customer Support Representative Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ...

Customer Support Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Support Representative Location: 1401 Pacific Avenue, Dallas, TX 7520 2 Essential Duties And Responsibilities * Manage incoming customer concerns by conducting thorough intake processes ...

Be Seen First

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

New

Be Seen First

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

Customer Support Representative

Frisco, TX · On-site

$15 - $20.50/hr

Customer Support Representative Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the ...

ATM Customer Support Representative

Frisco, TX · Hybrid

$16 - $20.25/hr

As a Customer Support Representative, you will serve as the first point of contact for customers, clients, financial institutions, retailers, and service partners contacting our Support Center. In ...

Customer Support Representative

Frisco, TX · On-site

$15 - $20.50/hr

Customer Support Representative Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the ...

ATM Customer Support Representative

Frisco, TX · On-site

$16 - $20.25/hr

As a Customer Support Representative, you will serve as the first point of contact for customers, clients, financial institutions, retailers, and service partners contacting our Support Center. In ...

$14 - $19/hr

We are looking for a Customer Support Representative to join us in Malaysia. In this role, you will... * Respond promptly and effectively to any customer inquiries, requests and complaints received ...

Customer Support Representative

Roanoke, TX · On-site

$15.25 - $21/hr

Customer Support Representative - Assisting customers with warehouse orders - Order management systems proficiency - Microsoft Outlook and Teams skills - Professional communication - Challenging ...

ATM Customer Support Representative

Frisco, TX · On-site

$16 - $20.50/hr

As a Customer Support Representative, you will serve as the first point of contact for customers, clients, financial institutions, retailers, and service partners contacting our Support Center. In ...

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

Customer Support Representative Great new career opportunity in long-term care pharmacy! Now hiring - Customer Support Representative - [Enter Location] Hours: The Customer Support Representative ...

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment ...

Customer Support Representative

Arlington, TX · On-site

$14.50 - $19.50/hr

Our Distribution Centers serve as vital connections between factories and our retail, online and ... Apply one call resolution for customer escalated matters and support dedicated customer email boxes

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

About the role As a Customer Support Representative at Wander, you'll be a trusted resource for ... retail, operations, or another customer-facing role * Excellent written and verbal communication ...

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Retail Customer Support Representative information

What cities in Texas are hiring for Retail Customer Support Representative jobs?

Cities in Texas with the most Retail Customer Support Representative job openings:

Infographic showing various Retail Customer Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support Representative

Richardson, TX • On-site

$14.50 - $19.75/hr

Full-time

Posted 6 days ago


Job description

Job Summary

The Customer Support Representative serves our clients and customers by providing application and service information, resolving product issues, assisting them in maximizing their use of our applications, and training users and clients on the applications.  Working in a call center environment, the Customer Support Representative answers calls, responds to emails, and sets up menus that require math calculations.

Expectations   

You are expected to demonstrate integrity and trust in all interactions, both within the company and with clients, affiliates, competitors, and the industry. Speak up with your ideas and opinions, especially when they offer a different perspective, and show resilience during challenging times. Strive to deliver exceptional, "WOW" experiences to colleagues and clients, balance quality with meeting deadlines, and contribute to the future growth and improvement of our organization. Your role is to positively impact our people, products, processes, and outcomes, making lives better both internally and externally.

Key Responsibilities
  • Answer inbound customer phone calls and emails and follow up with outbound calls when necessary
  • Complete client requests in Stone Eagle applications with emphasis on accuracy over speed
  • Respond to customer requests for support using Salesforce and Five9 to track all communication and follow-up
  • Continuous learning of the applications to maximize level of service to clients
  • Provide excellent customer service with a sense of urgency
  • Share knowledge with other team members, and document processes to ensure we have multiple team members able to serve every client
  • Research issues as completely as possible and then recommend solutions
  • If you are unable to resolve an issue, obtain as much information as possible and provide updates to your team, manager, and potentially development for assistance
  • Act as a resource for users for internal special report requests; troubleshoot problems
  • Provide recommendations to managers and the leadership team for improvements to our processes and products
  • Accept feedback from your managers, apply it, and work diligently to improve and enhance your skill set
 
RequirementsExperience:
  • Overall understanding of the retail automotive industry and how our applications are used
  • Industry Knowledge/Trends 
  • Demonstrate ability to train and review core applications with internal and external clients
  • Have a strong understanding of the purpose of our applications from the user perspective
  • Clear and comprehensive understanding of products
  • Data entry skills including math calculations
  • Possess strong time management skills and ability to prioritize issues
Skills and Competencies:
  • Strong desire and ability to assist and communicate with our customers via phone and email
  • Demonstrate a positive attitude, flexibility, and willingness to do anything to help the team
  • Ability to manage attitude and emotions under difficult situations
  • Strive for first call resolution
  • Excellent written and verbal communication
  • Listener
  • Learner
  • Research
  • Analytical
  • Detailed oriented
  • Troubleshooting
  • Problem solving
  • Doesn’t give up easily
  • Focused, flexible, and able to multitask on various aspects of a project(s)
  • Ability to meet stated expectations on time and with quality
  • Produce quality work
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests
Technical Skills:
  • Data entry skills including math calculations