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Retail Customer Support Representative Jobs in Indiana

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

As a Grand Design team member in this role, you will serve as a primary point of contact for retail ... Meet with customers and dealer representatives when needed to assist in resolving concerns.Build ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

As a Grand Design team member in this role, you will serve as a primary point of contact for retail ... Meet with customers and dealer representatives when needed to assist in resolving concerns. * Build ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

As a Grand Design team member in this role, you will serve as a primary point of contact for retail ... Meet with customers and dealer representatives when needed to assist in resolving concerns. * Build ...

Grand Design RV

Customer Support Agent

Elkhart, IN

$18 - $24.25/hr

As a Grand Design team member in this role, you will serve as a primary point of contact for retail ... Meet with customers and dealer representatives when needed to assist in resolving concerns. * Build ...

Selerix

Benefits Support Representative

Indianapolis, IN · On-site

$16.25 - $20.75/hr

Benefits Support Representative (Level 2) Department: Client Success Reports To: Manager, Benefits ... customer service, a call center, or another employee-facing role * A track record of consistent ...

Selerix

Benefits Support Representative

Indianapolis, IN · Remote

$16.25 - $20.75/hr

Benefits Support Representative (Level 2) Department: Client Success Reports To: Manager, Benefits ... customer service, a call center, or another employee-facing role * A track record of consistent ...

EZCorp, Inc.

Retail Customer Service

Lawrence, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Indianapolis, IN

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Lawrence, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Lawrence, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Indianapolis, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Indianapolis, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Indianapolis, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Indianapolis, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Lawrence, IN · On-site

$13 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

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Showing results 21-40

All JobsRetail Customer Support Representative JobsRetail Customer Support Representative Jobs in Indiana

Retail Customer Support Representative information

See Indiana salary details

$9

$14

$21

How much do retail customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retail customer support representative in Indiana is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.39 per hour, depending on experience, location, and employer.

What cities in Indiana are hiring for Retail Customer Support Representative jobs?

Cities in Indiana with the most Retail Customer Support Representative job openings:

Infographic showing various Retail Customer Support Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $30,691 per year, or $14.8 per hour.

Customer Support Lead

Griffith, IN • On-site

Loopy Cases
11 - 50 employees
Learn more about Loopy Casesexternal

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Location: Griffith, IN (On-site)
Starting Pay: $24/hour
Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember. As we continue to grow, we're looking for a Customer Support Lead to coach our support team to ensure every customer interaction reflects the care and quality our brand was built on.
As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping your team grow professionally. You'll serve as the first line of leadership for the department, balancing people leadership, ticket management, coaching, and operational execution.
This role is ideal for someone who enjoys developing others, solving complex customer issues, and creating an environment where accountability, collaboration, and continuous improvement are part of everyday work.
What You'll Do
  • Lead, coach, and support a team of Customer Support Representatives through regular one-on-ones and ongoing feedback.
  • Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and within department response goals.
  • Resolve escalated customer issues with professionalism, empathy, and sound judgment.
  • Conduct performance evaluations and partner with management on coaching and disciplinary processes when needed.
  • Assist with training and onboarding in the absence of the department trainer.
  • Support the implementation of new processes and operational improvements.
  • Collaborate with the Customer Support Manager and Director to help the department succeed.
  • Take on additional projects and responsibilities as needed.

What You'll Bring
  • 2+ years of experience leading or supervising a team and 3+ years of customer support experience, preferably in an eCommerce environment.
  • Strong written and verbal communication skills.
  • Excellent customer service and de-escalation abilities.
  • Proven leadership, coaching, and people management skills.
  • Strong attention to detail and problem-solving abilities.
  • Experience with Google Workspace and customer support platforms such as Shopify, Gorgias, ShipStation, AfterShip Returns, and Agorapulse (or similar).
  • A willingness to learn, accept feedback, and continuously improve.
  • Full-time on-site availability (40 hours per week).

Why You'll Love It Here
  • End-of-year performance-based bonus
  • 401(k) option with a dollar-for-dollar match of up to 4% of yearly earnings, fully vested immediately
  • 12 days PTO
  • Optional health, dental, and vision insurance
  • Bicycle Benefit, 50% paid by Loopy with the purchase of a helmet up to $750 once per year
  • Wellness Benefit, 50% paid by Loopy on all sports and wellness equipment up to $200 once per year

Ready to Apply?
If you're excited about leading people, solving problems, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help us continue delivering the outstanding support our customers have come to expect!

Apply