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Retail Associate Manager Jobs in Chicopee, MA (NOW HIRING)

Ross Stores, Inc

Retail Associate

West Springfield, MA

$15.25 - $17.50/hr

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

West Springfield, MA · On-site

$15.25 - $17.50/hr

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Store Manager

West Springfield, MA · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the ... Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of ...

Ross

Store Manager

West Springfield, MA · On-site

... coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...

Ross Stores

Store Manager

West Springfield, MA · On-site

... coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...

Ross Stores

Store Manager

West Springfield, MA

Supervises and coaches Retail Associates in providing efficient and friendly service at the ... Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of ...

Ross Stores

Store Manager

West Springfield, MA · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the ... Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of ...

Ross Dress For Less

Store Manager

West Springfield, MA · On-site

$85K - $95K/yr

Supervises and coaches Retail Associates in providing efficient and friendly service at the ... Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of ...

Showcase

Retail Sales Associate

Holyoke, MA · On-site

$14.75 - $17/hr

... Managed Companies" in 2021-2024 and recognized as the world's largest retailer of its kind. We're ... Associates right here in Holyoke, MA ! Our stores, teams and demonstrations bring the world ...

Showcase

Retail Sales Associate

Holyoke, MA

$16 - $17.50/hr

... Managed Companies" in 2021-2024 and recognized as the world's largest retailer of its kind. We're ... Associates right here in Holyoke, MA ! Our stores, teams and demonstrations bring the world ...

Showcase

Retail Sales Associate

Holyoke, MA · On-site

$16 - $17.50/hr

... Managed Companies" in 2021-2024 and recognized as the world's largest retailer of its kind. We're ... Associates right here in Holyoke, MA ! Our stores, teams and demonstrations bring the world ...

Ross Stores

Store Manager

West Springfield, MA · On-site

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This is a summary of the primary duties and responsibilities of the job and position. It is not ...

Skechers

Retail Sales Associate

Springfield, MA · On-site

$17/hr

As a Sales Associate , you'll have the opportunity to develop your skills in retail sales and learn ... Keep the store looking its best by organizing displays, restocking shelves, and managing ...

Skechers

Retail Sales Associate

Springfield, MA

$17/hr

As a Sales Associate , you'll have the opportunity to develop your skills in retail sales and learn ... Keep the store looking its best by organizing displays, restocking shelves, and managing ...

Cumberland Farms, Inc.

Retail Sales Associate

Granby, CT

$16.94 - $18.94/hr

As a Retail Sales Associate, you will support the manager in day to day operations. You will be cross-trained in all areas of the store, gaining valuable operations experience. Looking for growth ...

Cumberland Farms, Inc.

Retail Sales Associate

Ludlow, MA

$15.50 - $17.50/hr

As a Retail Sales Associate, you will support the manager in day to day operations. You will be cross-trained in all areas of the store, gaining valuable operations experience. Looking for growth ...

Cumberland Farms, Inc.

Retail Sales Associate

Agawam, MA

$15.50 - $17.50/hr

As a Retail Sales Associate, you will support the manager in day to day operations. You will be cross-trained in all areas of the store, gaining valuable operations experience. Looking for growth ...

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All JobsRetail Associate JobsRetail Associate Manager JobsRetail Associate Manager Jobs in Chicopee, MA

Retail Associate Manager information

See Chicopee, MA salary details

$12

$18

$26

How much do retail associate manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for retail associate manager in Chicopee, MA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.49 per hour, depending on experience, location, and employer.

What is a retail associate manager?

Retail Associate Managers are mid-level supervisors who support the daily operations of retail stores. They assist the store manager in tasks such as overseeing staff, managing inventory, ensuring excellent customer service, and meeting sales goals. Retail Associate Managers often step in to handle customer complaints, train new employees, and help implement store policies. Their role is crucial in maintaining smooth store operations and achieving business objectives.

What does a retail associate manager do in retail?

A retail associate manager oversees daily store operations, supervises staff, ensures customer satisfaction, manages inventory, and helps meet sales targets. They often handle employee scheduling, training, and may use point-of-sale systems to process transactions.

How does a retail associate manager balance team leadership with customer service responsibilities?

A Retail Associate Manager is expected to lead and motivate the sales team while also providing direct support to customers on the sales floor. Balancing these responsibilities often involves delegating daily tasks, setting clear expectations, and being available to coach staff during busy periods. At the same time, the manager must step in to resolve escalated customer concerns and ensure high service standards. Successful Associate Managers are proactive in communicating with their team and adapt quickly to changing store demands.

What are the key skills and qualifications needed to thrive as a retail associate manager?

To thrive as a Retail Associate Manager, you need expertise in sales, inventory management, and staff supervision, typically supported by experience in retail and a high school diploma or higher. Familiarity with point-of-sale (POS) systems, inventory tracking software, and basic financial reporting tools is commonly required. Exceptional communication, leadership, and problem-solving skills help you motivate teams and deliver excellent customer service. These abilities are crucial for driving store performance, ensuring smooth operations, and fostering a positive customer experience.
What cities near Chicopee, MA are hiring for Retail Associate Manager jobs? Cities near Chicopee, MA with the most Retail Associate Manager job openings:
Retail Associate Manager jobs near you
Infographic showing various Retail Associate Manager job openings in Chicopee, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Retail Associate

Ross Stores, Inc

West Springfield, MA

$15.25 - $17.50/hr

Part-time

Posted 10 days ago

Job description

GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.  The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
 
ESSENTIAL FUNCTIONS:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.  Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times.  Responds to Customer Service calls immediately.  Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.  Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills. 
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
 
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
 
 

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