Resy Jobs in Boston, MA (NOW HIRING)

A Resy job typically refers to a position at Resy, a hospitality technology company that provides restaurant reservation and management solutions. Employees at Resy work in various roles, including customer support, engineering, sales, and marketing, to help restaurants streamline their operations and improve guest experiences. Working at Resy often involves collaborating with the restaurant industry and leveraging technology to enhance dining experiences.

In a Resy role, your daily responsibilities generally include managing incoming reservation requests, updating seating charts, confirming or adjusting bookings, and communicating with guests regarding their dining preferences or special occasions. You’ll collaborate closely with front-of-house and management teams to optimize table turnover and ensure smooth service flow. Additionally, you may handle VIP or large party reservations, address guest inquiries, and enter relevant data into reservation and POS systems. This fast-paced environment requires excellent organizational skills and a proactive approach to guest satisfaction.

To thrive in a Resy role, you need expertise in hospitality management, customer service, and reservation coordination, often supported by experience in the restaurant or hospitality industry. Familiarity with reservation management platforms (such as Resy, OpenTable, or SevenRooms) and POS systems is typically required. Strong interpersonal skills, multitasking, and attention to detail distinguish top performers in this position. These capabilities ensure a seamless guest experience by efficiently managing reservations and accommodating both customer preferences and restaurant operations.